|
| Troubleshooting |
Fingerprint Sensor |
| |
|
|
|
| Problem | Procedure |
|
|
|
| Reading of the | In this instance you should try the fingerprint |
| fingerprint was not | reading operation again using the correct finger |
| successful. | position - please refer to Using the Fingerprint |
|
| Sensor in Chapter 4, Operating Basics for further |
|
| information. |
|
| Alternatively, you should try the recognition |
|
| process again using another enrolled finger. |
|
| The fingerprint sensor compares and analyzes |
|
| the unique characteristics in a fingerprint. |
|
| However, there may be instances where certain |
|
| users are unable to register their fingerprints due |
|
| to insufficient unique characteristics in their |
|
| fingerprints. |
|
| The recognition success rate may differ from |
|
| user to user. |
|
|
|
| The fingerprint cannot | In this instance you should try the recognition |
| be read due to injuries | process again using another enrolled finger. |
| to the finger. | However, if fingerprints from all the enrolled |
|
| fingers cannot be read, you should instead log |
|
| into the computer by using the keyboard to input |
|
| the password. |
|
| If you are still unable to resolve the problem, |
|
| contact your reseller, dealer or service provider. |
|
|
|
USB device
In addition to the information in this section, please also refer to the documentation supplied with your USB device.
Problem | Procedure |
USB device does not | Remove the USB device from the computer and |
work | then reconnect it to a free port it in order to |
| ensure it is firmly attached. |
|
|
| Ensure that any required USB device drivers are |
| properly installed - to achieve this you should |
| refer to both the device documentation and the |
| operating system documentation. |
|
|
| If you are using an operating system that does |
| not support USB, you are still able to use a USB |
| mouse and/or USB keyboard by setting the USB |
| KB/Mouse Emulation option within the |
| TOSHIBA HW Setup utility to Enabled. |
| If you are still unable to resolve the problem, |
| contact your reseller, dealer or service provider. |
|
|
User’s Manual |
