Desa (V)T32P-A SERIES, (V)T32N-A SERIES Troubleshooting, Observed Problem Possible Cause Remedy

Page 29

TROUBLESHOOTING

29

TROUBLESHOOTING

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

Note: All troubleshooting items are listed in order of operation.

CAUTION: Never use a wire, needle or similar object to clean pilot. This can damage pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to ignitor

1.

Reconnect ignitor cable

spark at pilot

 

cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor. Nut is

 

 

 

 

located behind the mounting bracket

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned wrong

7.

Tighten electrode. Replace if necessary

 

 

 

 

 

When ignitor button is pressed, there is spark

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

at pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Gas control knob not in PILOT position

2.

Turn gas control knob to PILOT position

 

3.

Gas control knob not pressed in while in

3.

Press in gas control knob while in PILOT

 

 

PILOT position

 

position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob.

 

 

 

 

Repeat igniting operation until air is

 

 

 

 

removed

 

5. Depleted gas supply (propane/LP models

5. Contact local propane/LP gas company

 

 

only)

6.

Cleanpilot(seeCleaning and Maintenance,

 

6.

Pilot is clogged

 

 

 

 

page 28) or replace pilot assembly

 

7.

Gas regulator setting is not correct

7.

Replace gas regulator

 

 

 

 

 

Pilot lights but flame goes out when control

1.

Gas control knob not fully pressed in

1.

Press in gas control knob fully

knob is released

2.

Gas control knob not pressed in long

2.

After pilot lights, keep gas control knob

 

 

enough

 

pressed in 30 seconds

 

3.

Equipment shutoff valve not fully

3.

Fully open equipment shutoff valve

 

 

open

 

 

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural or propane/LP

 

 

which allows thermocouple to cool,

 

gas company

 

 

causing pilot flame to go out. This prob-

 

B) Clean pilot (see Cleaning and

 

 

lem could be caused by one or both of

 

Maintenance, page 28) or replace pilot

 

 

the following:

 

assembly

 

 

A) Low gas pressure

 

 

 

 

B) Dirty or partially clogged pilot

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten

 

 

trol valve

 

1/4 turn more

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

7.

Control valve damaged

7.

Replace control valve

116646-01B

www.desatech.com

Image 29
Contents For Your Safety OWNER’S Operation Installation ManualFor Your Safety What to do if YOU Smell GAS Save this manual for future referenceSafety Information Table of ContentsLocal Codes Safety Information Product IdentificationLocation and Space Requirements Product FeaturesPRE-INSTALLATION Preparation Framing and Finishing ClearancesTermination CAP AIR Supply Inlet GAS Meter Location of Termination CAPInstallation Precautions Venting Installation InstructionsHorizontal Termination Installation Installation PlanningInstalling Siding Standoff Combustible Horizontal Termination Configurations MaintenanceCap must be removable for vent inspection VerticalCorner Installation Venting with Two 90 Elbows Horizontal System Installation Using TWO ElbowsFlat Ceiling Installation Installation for Vertical TerminationVenting with One 90 Elbow Vertical Termination ConfigurationsVertical Venting High Altitude InstallationFireplace Installation Venting InstallationInstalling Optional Blower Accessories Check GAS TypeBlower see Figure Model BKT InstallationInstallation Items Needed Installing GAS Piping to Fireplace LocationBlower Wiring Diagram Or servicing. Correct all leaks at once Connecting Fireplace to GAS SupplyChecking GAS Connections Pressure Testing Fireplace Gas Connections Installing Optional Wall Mount Switch GWMS2Installing 9-Volt Alkaline Battery in Hand-Held Installing Remote ReceiverRemote Control Unit Removing Louver PanelsRemoving Glass Door Installing Optional Brick Liner Model BL32DCleaning Glass Door Installing Side Brick Panels Installing LOGS, Lava Rock and Glowing EmbersLighting Instructions For Your Safety Read Before LightingOperating Fireplace To Turn OFF GAS To Appliance Manual Lighting ProcedureOptional HAND-HELD Remote Operation Shutting Off Burners Only pilot stays litThermostat Series ON/OFF SeriesPilot Assembly Operating Optional Blower AccessoryInspecting Burners Operating Optional GWMT1 Wall Mounted ThermostatGlass Door Cleaning and MaintenancePilot and Burners LogsObserved Problem Possible Cause Remedy TroubleshootingInlet gas pressure is too low Above Gas leak. See Warning statementCGDV32NR CGDV32PR Illustrated Parts BreakdownParts List Parts ListService Hints Replacement PartsTechnical Service SpecificationsOwners Registration Form Postage Required Accessories Keep this Warranty Warranty Information

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