Page 36 | GT INSTALLATION AND OPERATION INSTRUCTIONS |
TROUBLE SHOOTING
This section is intended to assist the service technician in detecting and correcting common errors. The Sentry 2100 is equipped with an internal diagnostic system that verifies control operation. The following series of error codes has been developed to aid in diagnosing control problems:
Problem | Detected Problem |
| Solution |
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ER1 On Display | The Safety High Limit of 215°F, 102°C, | 1. | Check to see if water is dripping on the |
| has been reached. |
| sensor. |
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| 2. | Reduce the Hi setting (and/or) ensure |
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| that there is proper water circulation in |
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| the system. |
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ER2 On Display | Water Probe... The water probe is | Check wiring | |
| transmitting an invalid signal - closed |
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| circuit. |
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ER3 On Display | Water probe...Sentry is sensing an open | Check wiring. (Note: ER3 will be | |
| circuit at water probe. Or, the wiring to the | displayed if temperature sensed is | |
| outdoor probe is grounded. | less then 32°F, 0°C.) | |
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| Note: If problem is corrected by resetting | |
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| power, Sentry control had | |
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| contact Smith. | |
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ER5 On Display | The control has determined an Indirect | 1. | Not enough flow to keep boiler from |
DHW Problem | water heater problem; the boiler has |
| tripping on limit. Verify that a min. of |
| cycled off 10 times during a single call |
| 6 GPM, 0.4 L/s, flow is going through |
| for domestic. The Indirect call will now be |
| boiler & indirect circuit. |
| ignored until power is reset or the indirect | 2. | Reduce indirect Aquastat setting, |
| call is interrupted. |
| or Increase difference between (Lo |
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| Setting) and (indirect Aquastat setting). |
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| 3. Indirect limit or wiring failure. | |
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ER6 | “Flame Lock Out” | 1. | There is a problem in the ignition |
| Sentry has sensed a lack of 24V to the |
| sequence; it could be caused by a |
| gas valve during operation or a Fenwal |
| faulty igniter, flame sensor, gas valve or |
| ignition lockout. |
| improper line pressure or combustion. |
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| Check ignition sequence to determine |
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| which component is not functioning. |
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| (Sentry will retry ignition sequence |
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| 1 hour after ER6 code originally |
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| occurs or if control is reset) |
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| 2. Check for 24V between B on terminal | |
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| block and F1 on Sentry plug, if not |
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| present a limit has tripped (see wiring |
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| diagram). |
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| 3. | the Flow Switch on the |
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| in the 24V circuit. Check for proper |
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| water flow and flow switch operation. |
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Burner shuts off | Reset calculation being used to | If OD probe is being used, the HI setting will | |
before | lower HI setting. | be calculated using formula in Section 8. | |
temperature is |
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reached (and burner | Thermostat is satisfied | 1. | If the thermostat demand light is |
light goes out) |
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| turning off, the thermostat has satisfied. |
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| 2. | If DHW temp light is turning off; the |
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| aquastat or call for domestic has been |
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| satisfied. |
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