Heat & Glo LifeStyle ST-36TRLP-IPI, PIER-36TRLP-IPI Troubleshooting, IntelliFire Ignition System

Page 70

15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified technician. Contact your dealer to arrange a service call by a qualified technician.

A. IntelliFire Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

a. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor

The ignitor/module

 

are connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

b. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from

spark.

 

shorts in the wiring.

module to pilot assembly. Verify connections underneath pilot as-

 

 

sembly are tight; also verify connections are not grounding out to

 

 

metal chassis, pilot burner, pilot enclosure, mesh screen if present,

 

 

or any other metal object.

 

 

 

 

c. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

d. Module.

Turn ON/OFF rocker switch or wall switch to OFF position. Remove

 

 

ignitor wire “I” from module. Place a grounded wire about 3/16 in. (5

 

 

mm) away from “I” terminal on module. Place ON/OFF rocker switch

 

 

or wall switch in ON position. If there is no spark at “I” terminal

 

 

module must be replaced. If there is a spark at “I” terminal, module

 

 

is fine. Inspect pilot assembly for shorted sparker wire or cracked

 

 

insulator around electrode. Replace pilot if necessary.

 

 

 

2. Pilot won’t light,

a. No power or transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly.

voltage of transformer under load at spade connection on module

spark.

 

with ON/OFF switch in ON position. Acceptable readings of a good

 

 

transformer are between 3.2 and 2.8 volts AC.

 

 

 

 

b. A shorted or loose connection in wir-

Remove and reinstall the wiring harness that plugs into module.

 

ing configuration or wiring harness.

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

 

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

c. Improper wall switch wiring.

Verify that 110/VAC power is “ON” to junction box.

 

 

 

 

d. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

 

e. Module.

Turn ON/OFF rocker switch or wall switch to OFF position. Re-

 

 

move ignitor wire “I” from module. Place ON/OFF rocker switch

 

 

or wall switch in ON position. If there is no spark at “I” terminal

 

 

module must be replaced. If there is a spark at “I” terminal, module

 

 

is fine. Inspect pilot assembly for shorted sparker wire or cracked

 

 

insulator around electrode.

 

 

 

3. Pilot sparks, but

a. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits, inlet pressure must

 

 

not exceed 14 in. W.C.

 

 

 

 

b. Ignitor gap is incorrect.

Verify that spark gap from ignitor to pilot hood is .17 in. or 1/8 in (3 mm).

 

 

 

 

c. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

d. Module voltage output / Valve/Pilot

Verify battery voltage is at least 2.7 volts. Replace batteries if volt-

 

solenoid ohms readings.

age is below 2.7.

 

 

 

70

Heat & Glo • ST-36TR-IPI, PIER-36TR-IPI • 2176-900 Rev. F • 8/11

Page 69 Page 71
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Page 69 Page 71
Contents Models What to do if you smell gasCongratulations Homeowner Reference InformationTable of Contents User GuideFinishing Appliance SetupTroubleshooting Reference Materials B. Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Installation of Carbon Monoxide Detectors Requirements for the Commonwealth of MassachusettsOperating Instructions User Guide Gas Fireplace SafetyYour Fireplace Remote Controls, Wall Controls and Wall Switches Blower InstallationFixed Glass Assembly Blower Kit optionalLighting Instructions IPI Final inspection byFrequently Asked Questions After Fireplace is LitMaintenance and Service Gasket Seal and Glass Assembly Inspection Ember Light ReplacementMaintenance Tasks-Qualified Service Technician LogsBurner Ignition and Operation IPI Pilot Flame PatternsGetting Started Typical Appliance SystemTools and Supplies Needed Design and Installation ConsiderationsInspect Appliance and Components Framing and Clearances Selecting Appliance LocationConstructing the Appliance Chase ClearancesPIER-36TR-IPI See-Through Non-Combustible Mantel Mantel and Wall Projections See-Through Combustible MantelPier Combustible Mantel Pier Non-Combustible MantelTOP View Termination Locations Vent Termination Minimum Clearances= AIR Supply Inlet = Area Where Terminal is not Permitted Covered Alcove ApplicationsTo Install the Heat Shield Install Support BracketsContinue Adding Vent Components Vent Table Key Vent Information and DiagramsApproved Pipe Use of ElbowsTo SLP series vent pipe, if desired Vent DiagramsTop Vent Horizontal Termination V1 Minimum H1 Maximum Top Vent Horizontal Termination One Elbow Two ElbowsMinimum + H 2 Maximum Top Vent Horizontal Termination Three Elbows Exhaust restrictor Instructions Break Here Two Elbows Three Elbows Maximum + V 2 MinimumPage Rear Vent Horizontal Termination Two Elbows H1 Maximum V1 Minimum H2 Maximum H1+ H2 MaximumRear Vent Vertical Termination One Elbow Minimum + H 2 MaximumRear Vent Vertical Termination Three Elbows H1 Maximum V1 Minimum H1+ H2 MaximumWall Penetration Framing Vent Clearances and FramingPipe Clearances to Combustibles Combustible Wall PenetrationVertical Penetration Framing Pipe DVP SLPFlat Ceiling Installation Install Attic Insulation ShieldVaulted Ceiling Installation Top Vent Appliance PreparationProceed to . C Rear Vent Cut the metal retaining bandSecuring and Leveling the Appliance Securing An ApplianceAssemble Vent Sections DVP Pipe Only Installing Vent Pipe DVP and SLP PipeAttach Vent to the Firebox Assembly Assemble Pipe Sections DVP Pipe OnlyAssemble Vent Sections SLP Pipe Only Assemble Slip SectionsSecure the Vent Sections Disassemble Vent SectionsInstall Decorative Ceiling Components SLP only Install Metal Roof Flashing Assemble and Install Storm CollarInstall Decorative Wall Components SLP only Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Install Horizontal Termination Cap DVP and SLP Pipe DVP-HPC1 DVP-HPC2Gas Pressure Gas InformationFuel Conversion Gas ConnectionIntelliFire Ignition System Wiring Wiring RequirementsJunction Box Installation Electrical Service and RepairWSK-MLT Multifunction Wall Switch PrecautionsWiring the Wall Switch Install the Flame Solenoid Connect the Temperature Sensor Switch for Fan optionalWall Switch Button Operation Setting Flame Height/Manifold PressureWSK-MLT Operating Instructions Up and Down Arrows Finishing To install the Splatter GuardSplatter Guard To Close the Lower Access Panel To Remove the Splatter Guard12 Minimum Vertical and Maximum Horizontal 17 Noncombustible Facing Diagram Facing MaterialFinishing Material ST-36TR-IPI22 Pier Door Finishing Elevated Hearth Systems Appliance Setup Placement of Embers Placing the Ember MaterialInstall the Log Assembly Inch5 4 Notch Notch engaged with grate tineInstall Trim Kits and Surrounds Air Shutter SettingSymptom Possible Cause Corrective Action TroubleshootingIntelliFire Ignition System Sure specifications. Polish flame-sensing rod with fine steel Appliance Dimension Diagram Reference MaterialsElectrical Access GAS Line Left View Front View Right View Vent Components Diagrams DVP-AS2DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2 DVP-HPC1 DVP-HPC2 RF6M RF12M DVP-TV Optional Wire Harness DVP-HRC-SSExtended Heat Shield Elbow660 mm Ceiling FirestopWall Thimble-Black Black Support Box-BlackAdapter At Depot Service PartsLog Set Assembly See-Through Gas FireplaceStocked Pier Direct Vent Fireplace#17 Valve Assembly PIER-36TR, ST-36TR-IPIService Parts List ST-36TR-IPI, PIER-36TR-IPIContact Information

PIER-36TR-IPI, PIER-36TRLP-IPI, ST-36TRLP-IPI, ST-36TR-IPI specifications

Heat & Glo is renowned for its innovative and stylish fireplace solutions, and their LifeStyle series is no exception. The LifeStyle models, including the PIER-36TRLP-IPI, PIER-36TR-IPI, ST-36TRLP-IPI, and ST-36TR-IPI, are designed to provide both aesthetic appeal and unparalleled heating performance, making them perfect for a variety of living spaces.

One of the defining features of these units is their contemporary design, which integrates seamlessly into modern interiors. The sleek, linear appearance allows for versatile installation options, whether in a wall or as a standalone feature. With a focus on maximizing visual impact, the large glass viewing area provides an unobstructed view of the flames, creating an inviting ambiance.

In terms of technology, these fireplaces are equipped with advanced ignition systems, specifically the IntelliFire® ignition system, which intelligently manages flame levels and optimizes efficiency. This technology not only aids in ease of use but also enhances safety, reducing the risk of unintended ignition.

The LifeStyle series also emphasizes energy efficiency. With an emphasis on reducing environmental impact, these fireplaces boast high efficiency ratings, ensuring that homeowners enjoy warmth without excessive energy consumption. The incorporation of direct vent technology allows for better heat retention indoors while drawing in fresh air from outside, minimizing drafts.

When it comes to performance, the LifeStyle models deliver reliable heating capabilities. Each unit is capable of producing up to 36,000 BTUs, ensuring sufficient warmth for medium to large spaces. This output, combined with adjustable flame height and ember bed options, allows users to customize their heating experience according to personal preferences.

Another characteristic of the LifeStyle series is the extensive range of aesthetically pleasing decorative options. Owners can select from various media, such as glass or ceramic logs, which add a touch of style to the fireplace while complementing the overall decor of the room.

Finally, easy maintenance is a hallmark of the LifeStyle series. Many components are designed for straightforward accessibility, making routine upkeep simple and hassle-free. This attention to practicality ensures that homeowners can enjoy their fireplace without the burden of complicated maintenance routines.

In summary, the Heat & Glo LifeStyle PIER and ST series combines elegant design, advanced technology, and efficient heating, making them a sought-after choice for homeowners looking to enhance their living spaces with a modern fireplace solution.
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