Hearth and Home Technologies GARNET-D-CSB, GARNET-MBK, GARNET-D-CWL, GARNET-D-MBK Troubleshooting

Page 40

10 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

Symptom

Possible Cause

Corrective Action

1. After repeated trig-

a. Defective ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

gering of the piezo

 

wire is properly connected, replace the ignitor.

button, the spark ignitor

 

 

b. Defective pilot or

Using a match, light the pilot. If the pilot lights, turn off the pilot and

will not light the pilot.

misaligned electrode

trigger the piezo button again. If the pilot lights, an improper gas/air

 

(spark at electrode).

mixture caused the bad lighting and a longer purge period is recom-

 

 

mended. If the pilot will not light, ensure the gap at the electrode and

 

 

pilot is one-eighth (1/8) inch to have a strong spark. If the gas is OK,

 

 

replace the pilot.

 

c. No gas or low gas

Check the remote shut-off valve from the appliance. Usually, there is

 

pressure.

a valve near the gas main. There can be more that one (1) valve from

 

 

the appliance and the main.

 

d. No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

2. The pilot will not stay

a. Defective thermo-

Check that the pilot flame impinges on the thermocouple. Clean and /or

lit after carefully follow-

couple.

adjust the pilot for maximum flame impingement.

ing the lighting instruc-

 

 

tions.

 

Ensure that the thermocouple connection at the gas valve is fully

 

 

inserted and tight (hand tighten plus 1/4 turn).

 

 

Disconnect the thermocouple from the valve, place one millivolt lead

 

 

wire on the tip of the thermocouple and the other meter wire on the

 

 

thermocouple copper lead. Start the pilot and hold the valve knob in. If

 

 

the millivolt reading is less than 15mV, replace the thermocouple.

 

b. Defective valve.

If the thermocouple is producing more than 15 millivolts, replace faulty

 

 

valve.

3. The pilot is burning,

a. ON/OFF switch or

Check the ON/OFF switch and wires for proper connections. Place the

there is no gas to the

wires defective.

jumper wires across the terminals at the switch. If the burner comes on,

burner, the valve knob is

 

replace the defective switch. If the switch is OK, place the jumper wires

in the ON position, and

 

across the switch wires at the gas valve. IF the burner comes on, the

the ON/OFF switch is in

 

wires are faulty or connections are bad.

the ON position.

 

 

b. Thermopile may

If the pilot flame is not close enough physically to the thermopile, adjust

 

not be generating

the pilot flame.

 

sufficient millivoltage.

Be sure the wire connections from the thermopile at the gas valve ter-

 

 

 

 

minals are tight and that the thermopile is fully inserted into the pilot

 

 

bracket.

 

 

Check the thermopile with a millivolt meter. Take the reading at TH-

 

 

TP&TP terminals of the gas valve. The meter should read 325 millivolts

 

 

minimum, while holding the valve knob depressed in the pilot position,

 

 

with the pilot lit, and the ON/OFF switch in the OFF position. Replace

 

 

the faulty thermopile if the reading is below the specified minimum.

 

 

With the pilot in the ON position, disconnect the thermopile leads from

 

 

the valve. Take a reading at the thermopile leads. The reading should

 

 

be 325 millivolts minimum. Replace the thermopile if the reading is

 

 

below the minimum.

Page 40

Quadra-Fire · Garnet-T · 7016-127F

September 1, 2008

Page 39 Page 41
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Page 39 Page 41
Contents What to do if you smell gas Do not Discard this ManualDo Discardnot Hot glass will cause burnsSerial Number Model Name Test Lab & Report No Manufactured DateTable of Contents 1Listing and Code Approvals BELOW. Keep Clear of ALL Obstructions Requirements for the Commonwealth of MassachusettsManufacturer Requirements Getting Started Tools will apply to every installationTools and Supplies Needed Selecting Appliance Location Clearances4Termination Locations Vent Termination Minimum ClearancesAlcove Applications Vent Information Venting Components Use of ElbowsMeasuring Standards Do not USE FIELD-FABRICATED VentingHow to Use the Vent Graph Venting Guidelines Exceptions For Horizontal InstallationsType B Rear Installations for Use with Rear Vent Kit StepFire Risk. Explosion Risk. Combustion Fume Risk 203mm Vertical Termination Direct Vent PipeStep Twist-lock the vent cap and seal Cathedral Ceiling Class a Metal Chimney Type D Hearth Mount Existing Masonry ChimneyType B Cut and bend flashing as needed to fit Sealant adhesive Retro Connector Installing Slim Line Trim Ring and Heat Shield Slim Line Wall ThimbleBefore YOU Begin Assembling Slim Line Trim Ring and Heat ShieldTrim Ring Gas Information Fuel ConversionsConverting to LP Gas Propane Natural GASValve Regulator Replacement Gas Pressures Gas Connection PressureCheck for GAS Leaks Recommendation for Wire Connecting to the ApplianceStanding Pilot Ignition System Wiring Wire Size Max. LengthIgnition Module Appliance Setup Flue Restrictor InstallationRemove Shipping Materials Leg Leveling SystemPositioning the Logs AccessoriesMineral Wool Blower Installation Glass ReplacementKIT Contents Snap Disc White Shutter Adjustment Ignition Module Access and Battery ReplacementIntake Damper Operation Before Lighting Appliance Operating InstructionsControls For Your Safety Read Before Lighting Lighting ApplianceInitial Break-in Procedure Frequently Asked QuestionsAfter Appliance is Lit Troubleshooting Symptom Possible Cause Corrective ActionBe Placed in this Opening Maintaining and Servicing Your Appliance After servicingMaintenance Tasks Inspect Necessary. USE Caution When CLEANING/HANDLING Ceramic BurnerAppliance Dimension Diagram Reference MaterialsMm inner pipe 6-5/8 in mm outer pipe Vent Components DiagramSeptember 1 Quadra-Fire · Garnet-T · 7016-127F Vent Components List HHT SL-PTermination Caps & Kits GARNET-T DescriptionService Parts List cont’d. GARNET-T Service Parts List cont’d. GARNET-T Accessories Service And Maintenance Log Date of Service Performed By Description of ServiceHomeowner’s Notes Warranty Policy Hearth & Home Technologies Limited Warranty CONDITIONS, Exclusions & Limitation of LiabilityHearth & Home Technologies Limited Warranty Cont’d Contact Information Garnet-TDealer Telephone

GARNET-D-CSB, GARNET-D-CWL, GARNET-MBK, GARNET-D-PMH, GARNET-D-MBK specifications

Hearth and Home Technologies has a reputation for excellence in the home heating and comfort industry, offering a range of top-tier products that combine modern design with functionality. Among their esteemed offerings are the GARNET-D-MBK, GARNET-D-PMH, GARNET-MBK, GARNET-D-CWL, and GARNET-D-CSB units, each designed to meet diverse consumer preferences while promoting efficiency and style.

The GARNET-D-MBK model, characterized by its sleek black finish, seamlessly integrates into contemporary living spaces. It boasts an efficient heating system that utilizes advanced combustion technology to maximize heat output while minimizing emissions. Its easy-to-use interface ensures users can control the device with minimal effort, making it ideal for both seasoned and first-time stove owners.

In contrast, the GARNET-D-PMH features a polished mahogany finish that appeals to those wanting a classic aesthetic. This model incorporates cutting-edge burn technology, which not only enhances heat retention but also significantly reduces the time required to achieve optimal temperatures. With its thoughtful design and craftsmanship, the GARNET-D-PMH stands as a beautiful centerpiece in any room.

Moving on to the GARNET-MBK, this model offers the same high efficiency as its counterparts with an added advantage of a modular design. This adaptability allows homeowners to customize the unit based on their specific space requirements. Its multiple heating settings cater well to varying temperatures, contributing to its reputation as an energy-efficient alternative.

The GARNET-D-CWL model is distinguished by its compact design and rugged construction. This product was engineered for utility while maintaining aesthetic appeal. The unit’s innovative technology not only ensures impressive heat output but also incorporates safety features that make it a reliable choice for families.

Lastly, the GARNET-D-CSB encapsulates the essence of versatility. This model effortlessly balances function and design, featuring an elegant coating that enhances durability. Its digital controls offer precision in temperature management, while its efficient energy use aligns with modern environmental standards.

Across all these models, Hearth and Home Technologies prioritizes quality, utilizing durable materials and state-of-the-art engineering techniques. Their commitment to customer satisfaction and environmental responsibility is evident in every unit, making these garnet series products standout choices for effective home heating solutions.
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