Hearth and Home Technologies TOPAZ-D-CWL, 839-1340, 839-1320, 844-4120, 839-1290 Troubleshooting

Page 40

10 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

Symptom

Possible Cause

Corrective Action

1. After repeated trig-

a. Defective ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

gering of the piezo

 

wire is properly connected, replace the ignitor.

button, the spark ignitor

 

 

b. Defective pilot or

Using a match, light the pilot. If the pilot lights, turn off the pilot and

will not light the pilot.

misaligned electrode

trigger the piezo button again. If the pilot lights, an improper gas/air

 

(spark at electrode).

mixture caused the bad lighting and a longer purge period is recom-

 

 

mended. If the pilot will not light, ensure the gap at the electrode and

 

 

pilot is one-eighth (1/8) inch to have a strong spark. If the gas is OK,

 

 

replace the pilot.

 

c. No gas or low gas

Check the remote shut-off valve from the appliance. Usually, there is

 

pressure.

a valve near the gas main. There can be more that one (1) valve from

 

 

the appliance and the main.

 

d. No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

2. The pilot will not stay

a. Defective thermo-

Check that the pilot flame impinges on the thermocouple. Clean and /or

lit after carefully follow-

couple.

adjust the pilot for maximum flame impingement.

ing the lighting instruc-

 

 

tions.

 

Ensure that the thermocouple connection at the gas valve is fully

 

 

inserted and tight (hand tighten plus 1/4 turn).

 

 

Disconnect the thermocouple from the valve, place one millivolt lead

 

 

wire on the tip of the thermocouple and the other meter wire on the

 

 

thermocouple copper lead. Start the pilot and hold the valve knob in. If

 

 

the millivolt reading is less than 15mV, replace the thermocouple.

 

b. Defective valve.

If the thermocouple is producing more than 15 millivolts, replace faulty

 

 

valve.

3. The pilot is burning,

a. ON/OFF switch or

Check the ON/OFF switch and wires for proper connections. Place the

there is no gas to the

wires defective.

jumper wires across the terminals at the switch. If the burner comes on,

burner, the valve knob is

 

replace the defective switch. If the switch is OK, place the jumper wires

in the ON position, and

 

across the switch wires at the gas valve. IF the burner comes on, the

the ON/OFF switch is in

 

wires are faulty or connections are bad.

the ON position.

 

 

b. Thermopile may

If the pilot flame is not close enough physically to the thermopile, adjust

 

not be generating

the pilot flame.

 

sufficient millivoltage.

Be sure the wire connections from the thermopile at the gas valve ter-

 

 

 

 

minals are tight and that the thermopile is fully inserted into the pilot

 

 

bracket.

 

 

Check the thermopile with a millivolt meter. Take the reading at TH-

 

 

TP&TP terminals of the gas valve. The meter should read 325 millivolts

 

 

minimum, while holding the valve knob depressed in the pilot position,

 

 

with the pilot lit, and the ON/OFF switch in the OFF position. Replace

 

 

the faulty thermopile if the reading is below the specified minimum.

 

 

With the pilot in the ON position, disconnect the thermopile leads from

 

 

the valve. Take a reading at the thermopile leads. The reading should

 

 

be 325 millivolts minimum. Replace the thermopile if the reading is

 

 

below the minimum.

Page 40

Quadra-Fire · Topaz · 7009-113G

September 1, 2008

Page 39 Page 41
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Page 39 Page 41
Contents Do not Discard this Manual Do DiscardnotWhat to do if you smell gas Hot glass will cause burnsWelcome to the Quadra-Fire Family Table of Contents 1Listing and Code Approvals BELOW. Keep Clear of ALL Obstructions Requirements for the Commonwealth of MassachusettsManufacturer Requirements Design & Installation Considerations Tools will apply to every installationGetting Started Inspect Appliance & ComponentsSelecting Appliance Location Clearances4Termination Locations Vent Termination Minimum ClearancesAlcove Applications Vent Information Venting ComponentsUse of Elbows Measuring StandardsHow to Use the Vent Graph Venting Guidelines Vertical DistanceFrom Appliance to ElbowType a Up & Out Installations for Top Vent Configurations Type B Rear Installations for Use with Rear Vent KitHorizontal Termination StepTop Vent 203mm Direct Vent Pipe Vertical TerminationStep Ceiling Joists Framing 2 in mm Long Twist-lock the vent cap and seal Cathedral Ceiling Class a Metal Chimney Type a Up & Out Installations for Top Vent Configurations Existing Masonry ChimneyCut and bend flashing as needed to fit Sealant adhesive Retro Connector Fuel Conversions Gas InformationConverting to LP Gas Valve Regulator Replacement Pull off pilot hood and set it asideGas Pressures PressureGas Connection Check for GAS LeaksRecommendation for Wire Connecting to the ApplianceStanding Pilot Ignition System Wiring Wire Size Max. LengthON/OFF Remove Shipping Materials Appliance SetupTop to Rear Vent Conversion Accessories Leg Leveling SystemBrick Installation Front Installation Fronts shipped attached to faceFor Both Quartet and Solitaire Fronts Positioning the Logs Qty DescriptionLocater Pins Mineral WoolGlass Door Assembly Replacement Blower InstallationWhite Damper Adjustment Shutter AdjustmentFor TOP or Rear Vent Installations Make adjustmentBefore Lighting Appliance Operating InstructionsControls For Your Safety Read Before Lighting Lighting ApplianceInitial Break-in Procedure Frequently Asked QuestionsAfter Appliance is Lit Troubleshooting Symptom Possible Cause Corrective ActionBe Placed in this Opening Maintaining and Servicing Your Appliance After servicingMaintenance Tasks Inspect Necessary. USE Caution When CLEANING/HANDLING Ceramic BurnerAppliance Dimension Diagram Reference MaterialsMm inner pipe 6-5/8 in mm outer pipe Vent Components DiagramSeptember 1 Quadra-Fire · Topaz · 7009-113G Vent Components List HHT SL-PTermination Caps & Kits Topaz Item # DescriptionService Parts List cont’d RV-TPZ-CCR BRICK-TOPAZ Cast Parts Individual PiecesAccessories Service and Maintenance Log Date of Service Performed By Description of ServiceWarranty Policy Hearth & Home Technologies Limited Warranty CONDITIONS, Exclusions & Limitation of LiabilityHearth & Home Technologies Limited Warranty Cont’d Contact Information TopazDealer Telephone

TOPAZ-D-CWL, 844-4120, TOPAZ-D-CSB, 839-1320, 839-1290 specifications

Hearth and Home Technologies, a leader in the hearth industry, offers a diverse range of products characterized by exceptional design, advanced technologies, and unparalleled functionality. Among their popular models are the 839-1340, 839-1290, 839-1320, TOPAZ-D-CSB, and 844-4120, each designed to meet different aesthetic and functional requirements.

The 839-1340 model stands out with its innovative fire viewing area and modern clean lines. It features a powerful heat output, ensuring efficient warmth for larger spaces. Equipped with advanced combustion technology, this model minimizes emissions while maximizing efficiency. The adjustable flame settings allow users to customize the ambiance of their living space, creating just the right atmosphere.

Moving on to the 839-1290, this model offers a sleek and minimalist design, making it suitable for various interior styles. Its compact size does not compromise on performance; it generates ample heat while maintaining an eco-friendly footprint. Featuring a unique air wash system, the 839-1290 keeps the glass clear, ensuring a beautiful view of the flames at all times.

The 839-1320 is another exceptional offering from Hearth and Home Technologies. This unit incorporates a modern aesthetic with its bold fireplace design, ideal for contemporary homes. It is designed for ease of installation and maintenance, making it a favorite among homeowners and installers alike. The combustion system in this unit is optimized for efficiency, which leads to lower fuel consumption and reduced utility costs.

The TOPAZ-D-CSB is recognized for its versatility, integrating seamlessly into various settings. This model is distinguished by its dual-fuel capability, allowing for either wood or gas as fuel sources. With its elaborate design and customizable options, users can truly personalize their experience. The TOPAZ-D-CSB also features cutting-edge safety controls and intelligent temperature management systems to provide peace of mind.

Lastly, the 844-4120 showcases Hearth and Home Technologies’ commitment to innovation. This model features state-of-the-art electronics for easy control of functions, making user interaction intuitive. It also benefits from a highly efficient heat exchanger, allowing for warmth distribution throughout the room. The stylish design combined with robust performance makes the 844-4120 a top choice for discerning homeowners.

In summary, Hearth and Home Technologies provides a remarkable selection of fireplace products that blend contemporary design with advanced functionality. Each model offers unique features and technologies, ensuring homeowners can find the ideal solution for their heating and aesthetic needs.
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