Hearth and Home Technologies Supreme-XTS, Grand-XTS Frequently Asked Questions, Issue Solutions

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WARNING

Fire Risk.

High Temperatures.

Keep combustible household items away from appliance.

Do NOT obstruct combustion and ventilation air.

•Do NOT place combustible items on top of or in front of appliance.

•Keep furniture, draperies away from appliance.

CAUTION

•Prevent accidental appliance operation when not attended.

•Unplug or remove batteries from remote control if absent or if appliance will not be used for an extended period of time.

•Property damage possible from elevated temperatures.

CAUTION

Smoke and odors released during initial operation.

•Open windows for air circulation.

•Leave room during initial operation.

•Smoke may set off smoke detectors.

Smoke and odors may be irritating to sensitive individuals.

WARNING

Fire Hazard.

Keep combustible materials, gasoline and other flammable vapors and liquids clear of appliance.

•Do NOT store flammable materials in the appliance’s vicinity.

• Do NOT use gasoline, lantern fuel, kerosene, charcoal lighter fluid or similar liquids in this appliance.

• Combustible materials may ignite.

E. Frequently Asked Questions

ISSUE

SOLUTIONS

 

 

Condensation on the glass

This is a result of gas combustion and temperature variations. As the appliance warms, this

condensation will disappear.

 

 

 

Blue flames

This is a result of normal operation and the flames will begin to yellow as the appliance is al-

lowed to burn for 20 to 40 minutes.

 

 

 

 

When first operated, this appliance may release an odor for the first several hours. This is

Odor from appliance

caused by the curing of the paint and the burning off of any oils remaining from manufacturing

 

and might set off home smoke detectors.

 

 

 

This is a normal result of the curing process of the paint and logs. Glass should be cleaned

Film on the glass

within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing

 

process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See

 

your dealer.

 

 

 

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to

Metallic noise

the sound produced by a furnace or heating duct. This noise does not affect the operation or

 

longevity of the appliance.

 

 

Is it normal to see the pilot flame burn

In a standing pilot system the pilot will always stay on.

continually?

 

 

 

Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. G • 9/08

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Contents What to do if you smell gas Models Supreme-XTS Grand-XTSHomeowner Reference Information CongratulationsTable of Contents Listing and Code Approvals Inspect Appliance and Components Design and Installation ConsiderationsGetting Started Tools and Supplies NeededMinimum Fireplace Opening Fireplace Size RequirementsClearances to Mantels or other Combustibles above Appliance ClearancesVent Termination Minimum Clearances Termination LocationsMeasuring Standards Vent Information and DiagramsVent Table Key Horizontal VentingInstallation Preparation Connecting Vent Pipe Installing Vent Pipe and ApplianceVenting Components Placing, Securing and Leveling the Appliance Factory Built Wood Burning Installing Adaptor and Termination CapDamper Flashing Kit Optional Fuel Conversions Gas Connection Gas InformationGas Pressures High Altitude Installations Appliance Requirements Wiring the ApplianceON/OFF Switch Electrical InformationOptional Accessories Junction Box InstallationFAN Junction BOX Mantel Projections FinishingEmber Placement Appliance SetupClean the Appliance AccessoriesPositioning the Logs Log Set Assembly LOGS-SXTHeat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. G 9/08 Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. G 9/08 Log Set Assembly LOGS-GXT Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. G 9/08 Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. G 9/08 Air Shutter Setting Glass AssemblyBefore Lighting Appliance Operating InstructionsBefore operating this appliance have a qualified technician Standing Pilot Ignition Lighting ApplianceCheck Pilot Flame Appearance Initial Break-in ProcedureAfter Appliance is Lit Issue Solutions Frequently Asked QuestionsSymptom Possible Causes Corrective Action TroubleshootingStanding Pilot Ignition System Symptom Possible Cause Corrective Action TroubleshootingMaintaining and Servicing Appliance Maintenance TasksDoors, Surrounds Inspect Maintenance TasksReference Materials Appliance Dimension DiagramDirect Vent Flex Liner Kits Vent Kits ComponentsService Parts Log Set AssemblyPart number list on following At Depot SUPREME-XTSGRAND-XTS LOGS-GXT Service PartsStocked Standing Pilot Valve AssemblyCONDITIONS, Exclusions & Limitation of Liability Limited Lifetime Warranty Contact Information

Supreme-XTS, Grand-XTS specifications

Hearth and Home Technologies (HHT) has consistently set the bar in the realm of modern heating solutions, and their Grand-XTS and Supreme-XTS models exemplify this commitment to innovation and quality. These sleek and stylish gas fireplaces are designed not only to provide warmth but also to enhance the aesthetic of any living space.

The Grand-XTS model features a stunning design that can be customized to fit various interior styles. With an expansive viewing area, it allows for an impressive flame presentation that creates a cozy ambiance. The inclusion of MaxHeat technology ensures optimal heat output, making it an efficient choice for heating larger areas without sacrificing style. This model is equipped with a powerful fan system that circulates warm air throughout the room quickly, enhancing the overall comfort of your living space.

Meanwhile, the Supreme-XTS takes luxury to the next level with additional modern features. Designed for elegance, it comes with a range of decorative options, including various media beds and reflective panels that amplify the fire's glow. The fireplace's Intellifire Ignition System offers a convenient and reliable startup, ensuring that users can enjoy their fireplace with minimal hassle. Furthermore, the Supreme-XTS integrates seamlessly with smart home systems, allowing for remote operation and personalized settings directly from your smartphone.

Both models offer customizable options, including adjustable flame heights and temperature settings. This versatility lets homeowners create their desired atmosphere, whether for a warm, welcoming gathering or a more intimate setting. The advanced safety features incorporated into both models, such as automatic shut-off systems and glass safety screens, provide peace of mind while allowing for an unparalleled heating experience.

The Grand-XTS and Supreme-XTS by Hearth and Home Technologies not only prioritize efficiency and safety but also cater to individual tastes with a selection of finishes and trim options. With their superior performance, elegant aesthetics, and advanced technology, these fireplaces stand out as a premier choice for those looking to enhance both comfort and visual appeal in their homes. Whether you choose the Grand-XTS for its expansive heat capabilities or the Supreme-XTS for its luxurious features, either model will transform your living space into a haven of warmth and style.
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