Hearth and Home Technologies Supreme-XTS, Grand-XTS owner manual Troubleshooting

Page 33

Troubleshooting (continued)

Symptom

Possible Cause

Corrective Action

 

 

 

3. Continued

c. Defective valve.

Turn the valve knob to the ON position. Place the

 

 

ON/OFF switch in the ON position. Check the millivolt

 

 

meter a the thermopile terminals. The millivolt meter

 

 

should read greater than 125mV. If the reading is ac-

 

 

ceptable, and if the burner does not come on, replace

 

 

the gas valve.

 

 

 

 

d. Plugged burner orifice.

Check the burner orifice for stoppage. Remove stop-

 

 

page.

 

 

 

 

e. Wall switch or wires are defective.

Follow the corrective action in Symptom and Pos-

 

 

sible Cause 1.a above. Check the switch and wiring.

 

 

Replace where defective.

 

 

 

4. Frequent pilot outage

a. Pilot flame may be too high or too low, or blow-

Clean thermocouple and adjust the pilot flame for

problem.

ing out (high pressure), causing pilot safety to drop

maximum flame impingement. Follow lighting instruc-

 

out.

tions carefully.

 

 

 

5. The pilot and main

a. No LP in tank.

Check the LP (propane) tank. Refill the fuel tank.

burner extinguish while

 

 

b. Inner vent pipe leaking exhaust gases back into

Check venting system for damage. Replace/repair

in operation.

the system.

improperly assembled pipe sections.

 

 

 

 

 

c. Glass too loose and air tight packet leaks in

Replace glass panel assembly.

 

corners after usage.

 

 

 

 

 

d. Bad thermopile or thermocouple.

Replace if necessary.

 

 

 

 

e. Improper vent cap installation.

Check for proper installation and freedom from debris

 

 

or blockage.

 

 

 

6. Glass soots.

a. Flame impingement.

Adjust the log set so that the flame does not exces-

 

 

sively impinge on it.

 

 

 

 

b. Improper air shutter setting.

Adjust the air shutter located on the control panel.

 

 

 

 

c. Debris around air shutter.

Inspect the opening at the base of the burner. NO MA-

 

 

TERIAL SHOULD BE PLACED IN THIS OPENING.

 

 

 

7. Flame burns blue

a. Insufficient oxygen being supplied.

Ensure that the vent cap is installed properly and free

and lifts off burner.

 

of debris. Ensure that the vent system joints are tight

 

 

and have no leaks.

 

 

Ensure that no debris has been placed at the base of,

 

 

or in the area of the air holes in the center of the base

 

 

pan beneath the burner.

 

 

Ensure that the glass is tightened properly on the unit,

 

 

particularly on top corners.

 

 

 

Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. G • 9/08

33

 

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Contents What to do if you smell gas Models Supreme-XTS Grand-XTSHomeowner Reference Information CongratulationsTable of Contents Listing and Code Approvals Getting Started Design and Installation ConsiderationsTools and Supplies Needed Inspect Appliance and ComponentsMinimum Fireplace Opening Fireplace Size RequirementsClearances to Mantels or other Combustibles above Appliance ClearancesVent Termination Minimum Clearances Termination LocationsVent Table Key Vent Information and DiagramsHorizontal Venting Measuring StandardsInstallation Preparation Installing Vent Pipe and Appliance Connecting Vent PipeVenting Components Placing, Securing and Leveling the Appliance Installing Adaptor and Termination Cap Factory Built Wood BurningDamper Flashing Kit Optional Gas Information Fuel Conversions Gas ConnectionGas Pressures High Altitude Installations ON/OFF Switch Wiring the ApplianceElectrical Information Appliance RequirementsOptional Accessories Junction Box InstallationFAN Junction BOX Mantel Projections FinishingClean the Appliance Appliance SetupAccessories Ember PlacementPositioning the Logs Log Set Assembly LOGS-SXTHeat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. G 9/08 Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. G 9/08 Log Set Assembly LOGS-GXT Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. G 9/08 Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. G 9/08 Air Shutter Setting Glass AssemblyOperating Instructions Before Lighting ApplianceBefore operating this appliance have a qualified technician Standing Pilot Ignition Lighting ApplianceInitial Break-in Procedure Check Pilot Flame AppearanceAfter Appliance is Lit Issue Solutions Frequently Asked QuestionsTroubleshooting Symptom Possible Causes Corrective ActionStanding Pilot Ignition System Symptom Possible Cause Corrective Action TroubleshootingMaintaining and Servicing Appliance Maintenance TasksDoors, Surrounds Inspect Maintenance TasksReference Materials Appliance Dimension DiagramDirect Vent Flex Liner Kits Vent Kits ComponentsLog Set Assembly Service PartsPart number list on following At Depot SUPREME-XTSGRAND-XTS LOGS-GXT Service PartsStocked Standing Pilot Valve AssemblyCONDITIONS, Exclusions & Limitation of Liability Limited Lifetime Warranty Contact Information

Supreme-XTS, Grand-XTS specifications

Hearth and Home Technologies (HHT) has consistently set the bar in the realm of modern heating solutions, and their Grand-XTS and Supreme-XTS models exemplify this commitment to innovation and quality. These sleek and stylish gas fireplaces are designed not only to provide warmth but also to enhance the aesthetic of any living space.

The Grand-XTS model features a stunning design that can be customized to fit various interior styles. With an expansive viewing area, it allows for an impressive flame presentation that creates a cozy ambiance. The inclusion of MaxHeat technology ensures optimal heat output, making it an efficient choice for heating larger areas without sacrificing style. This model is equipped with a powerful fan system that circulates warm air throughout the room quickly, enhancing the overall comfort of your living space.

Meanwhile, the Supreme-XTS takes luxury to the next level with additional modern features. Designed for elegance, it comes with a range of decorative options, including various media beds and reflective panels that amplify the fire's glow. The fireplace's Intellifire Ignition System offers a convenient and reliable startup, ensuring that users can enjoy their fireplace with minimal hassle. Furthermore, the Supreme-XTS integrates seamlessly with smart home systems, allowing for remote operation and personalized settings directly from your smartphone.

Both models offer customizable options, including adjustable flame heights and temperature settings. This versatility lets homeowners create their desired atmosphere, whether for a warm, welcoming gathering or a more intimate setting. The advanced safety features incorporated into both models, such as automatic shut-off systems and glass safety screens, provide peace of mind while allowing for an unparalleled heating experience.

The Grand-XTS and Supreme-XTS by Hearth and Home Technologies not only prioritize efficiency and safety but also cater to individual tastes with a selection of finishes and trim options. With their superior performance, elegant aesthetics, and advanced technology, these fireplaces stand out as a premier choice for those looking to enhance both comfort and visual appeal in their homes. Whether you choose the Grand-XTS for its expansive heat capabilities or the Supreme-XTS for its luxurious features, either model will transform your living space into a haven of warmth and style.
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