Enviro 50-1386 Troubleshooting, Stove will not start, Stove will not operate when hot

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Troubleshooting

DO NOT:

Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard if handled improperly. Only qualified technicians should deal with possible internal electrical failures.

Do not remove from the firebox any screws without penetrating oil lubrication.

Hold the ON / OFF BUTTON down. This is a momentary contact switch and can be damaged if held down too long.

WHAT TO DO IF:

1.The stove will not start.

2.The stove will not operate when hot.

3.The exhaust blower will not function normally.

4.Light # 2 on Heat output bar flashing.

5.The auger motor will not function normally.

6.The 200 °F (93 °C) high limit temperature sensor has tripped.

7.The convection blower will not function normally.

8.Ignitor- the pellets will not light.

9.Control settings (Heat Level) has no effect on the fire.

10.The stove keeps going out.

*NOTE: All troubleshooting procedures should be carried out by qualified technicians or installers.

1. The stove will not start.

üMake sure the stove is plugged in and the wall outlet is supplying power.

üPush the ON /OFF button. You may need to wait approximately 30 seconds for circuit board to initiate before the stove will turn on.

üIf the control board has been placed in the on/off thermostat mode, then turn the thermostat up to call for heat.

üCheck the heat level indicator. - If the # 2 light is flashing refer to section 4. Light # 2 on Heat output bar flashing.

üCheck the fuse on the motherboard; nothing will work if the fuse is blown. üIf the unit still does not start, contact your local service dealer for service.

2. The stove will not operate when hot.

üCheck the heat level indicator if a fire is not detected, or if the fire has gone out the #3 light will flash because the exhaust temperature sensor’s contacts have opened.

üCheck the hopper for fuel.

üThe burn pot liner may require cleaning. Build up in the burn pot will cause the unit to shut off by stopping the auger feed.

üIncorrect air damper setting. - Excessive air may consume the fire too quickly before the next drop of fuel, leaving completely unburned fuel in the burn pot liner. - Insufficient air will cause build up, further restricting the air flow through the burn pot liner. This in turn will cause the fuel to burn cold and very slowly. Fuel may build up and smother the fire. In this case clean the burn pot. (Note: the unit may require a change to the vent system or installation of fresh air to correct air to fuel ratio problems).

üCheck the fuse on the motherboard; nothing will work if the fuse is blown.

üCombustion blower failure. - The combustion blower is not turning fast enough to generate the proper vacuum in the fire box. Visual check – is the blower motor turning.

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Contents Empress Table of Contents Introduction Automatic Safety Features Installation DimensionsRefer to Figure Side wall to center of unit Inches If installing Empress With a skirt Masonry fireplace positive flue installation Screws to move hopper Removal Slider / Damper Must be SET AT Time of Installation Troubleshooting Stove will not operate when hotStove will not start Exhaust motor will not function normally Light # 2 on Heat output bar flashingControl settings Heat Level has no effect on the fire Convection blower will not function normallyIgnitor- the pellets will not light Stove keeps going outWiring Diagram Parts List Reference Description Part NumberParts List Parts Diagram Components Parts Diagram Parts Warranty To the DealerTo the Distributor Exclusions and Limitations Warranty Installation Data Sheet Name of Owner Address

50-1386 specifications

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