GUARANTEE
Guarantee
Once again we would like to thank you for buying a Stratford multifuel boiler stove.
When you buy an Stratford stove, you are not only buying a first class appliance - you are buying a commitment from us to look after you and your appliance for as long as you want.
Your Stratford stove carries a decreasing guarantee against manufacturing defects for a period of three years from date of purchase providing the registration card has been completed and returned
to Arada, otherwise only a one year guarantee will apply. The three years guarantee applies to the main body of the fire, i.e. the steel carcass and items fixed immovably thereto.
The external paint finish and thermostat carry a one year guarantee.
Arada Ltd., cannot guarantee items which are sus- ceptible to breakage or damage through careless handling, dropping, etc., or through misuse of the appliance by over firing, burning petroleum coke,
etc. Nor can the guarantee extend to deterio- ration of parts through fair wear and tear. Firebox
linings, grate bars, fuel retainer bars, | baffle, gas- |
keting materials and door glass are | therefore not |
covered by the guarantee. |
|
The guarantee is conditional upon the appliance being serviced and checked annually by a qualified heating engineer, with documentation to be retained and to be produced in the event of a claim being made.
Claims are not valid where the installation does not conform to appropriate Building Regulations.
Parts will be repaired or replaced at the discretion of Arada Ltd. The price of replacement shall be shared by the manufacturer and purchaser as fol- lows:
•During the first year of purchase the manufacturer will pay 100% of the cost of parts only.
•During the second year the manufacturer will pay two thirds of the cost and the purchaser one third.
•During the third year the manufacturer will pay one third of the cost and the purchaser
USE OF SPARE PARTS OTHER THAN THOSE SUPPLIED BY Arada LTD WILL INVALIDATE THE APPLIANCE GUARANTEE.
If your appliance proves to be defective as a result of faulty materials or workmanship during guarantee, we will repair or replace it FREE OF CHARGE as long as the fire has been installed according to the manuals instruction and the Final Installation Check List on p29 has been completed and signed by a suitably qualified engineer at the time of installation.
All Guarantee periods commence on the date of purchase and are
Our Guarantee is offered as an addition to your statutory rights.
If you think your fire is not working correctly or in the event of a breakdown, please call your local dealer.
When you contact them, they will want to know: 1.Your Name, Address/Post Code and Telephone Number
2.Serial Number
3.Clear and concise details of the fault
CUSTOMER REGISTRATION
See card enclosed
To guarantee the very best in
(a stamp is required).
Just complete the form and return it to us to:
1.Benefit from our Guarantee.
2.Register your appliance for a full year's Parts Guarantee.
Please contact us direct 01308 427234 if no Customer Registration Card is included.
34 | Stratford Tf & Ti Multifuel Boiler Stoves |