Problem Solution, Care & Cleaning section

	Solutions to common problems • BEFORE YOU CALL


Problem	Solution

Poor baking results.	• Many factors affect baking results. Make sure the proper oven rack position is
	used. Center food in the oven and space pans to allow air to circulate. Allow
	the oven to preheat to the set temperature before placing food in the oven. Try
	adjusting the recipe's recommended temperature or baking time. If you feel
	the oven is too hot or cool, see “Adjusting Oven Temperature” section in this
	Use & Care Guide.

Entire appliance does not operate.	• The time of day is not set. The time of day must first be set in order to
	operate the oven. See “Setting the clock” in the Setting oven controls
	section.
	• Make sure cord/plug is plugged correctly into outlet.
	• Service wiring is not complete. Contact your dealer, installing agent or
	authorized service agent.
	• Electrical power outage. Check house lights to be sure. Call your local
	electric company for service.

Oven portion of appliance does not	• Be sure the oven controls are set properly for the desired cooking feature.
operate.	See Setting Oven Controls in this manual or see “Entire appliance does
	not operate” in this checklist.

Surface burners do not ignite.	• Surface control knob was not completely turned to LITE. Push in & turn the
	surface control knob to LITE until burner ignites and then turn control knob
	to desired flame size.
	• Burner ports are clogged. With the burner OFF, use a small-gauge wire or
	needle to burner head slots and ignition ports. See “Cleaning the cooktop
	and surface burners” in the Care & Cleaning section for additional
	cleaning instructions.
	• Range power cord is disconnected from outlet (electric ignition models
	only). Be sure power cord is securely plugged into the power outlet.
	• Electrical power outage (electric ignition models only). Burners can be lit
	manually. See section on Setting Surface Controls.

Surface burner flame only part way	• Burner slots or ports are clogged. With the surface burner OFF, clean ports
around burner cap.	with a small-gauge wire or needle.
	• Moisture is present after cleaning. Lightly fan the flame & allow burner to
	operate until flame is full. Dry the surface burners thoroughly following the
	instructions under “Cleaning the cooktop and surface burners” provided in
	the Care & Cleaning section.

Surface burner flame is orange.

•Dust particles in main gas line. Allow the burner to operate a few minutes until flame turns blue. In coastal areas, a slightly orange flame is unavoidable due to salt air.

Self-cleaning cycle does not work.	•	Oven control not set properly. Follow instructions under Self-cleaning.
	•	Self-cleaning cycle was interrupted. Follow steps under "Stopping or
		Interrupting a Self-cleaning cycle" under Self-cleaning.

Problem

Solution

the Care & Cleaning section.