Desa CGD3924NT, CGD3930NT, CGD3018NT, CGB3924NT, CGB3930NT, CCL3018NT, CCL3924NT, CCL3930NT

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OWNER’S MANUAL

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does light after ODS/pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 21) or replace burner orifice

 

2.

Inlet gas pressure is too low

2.

Contact local natural gas company

 

3.

Burner orifice diameter is too small

3.

Replace burner orifice

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local natural gas company

 

2.

Burner orifice clogged

2.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 21) or replace burner orifice

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 21) or replace burner orifice

 

2.

Damaged burner

2.

Replace damaged burner

 

3.

Gas regulator defective

3.

Replace gas regulator

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Not enough air

1.

Check burner for dirt and debris. If

 

 

 

 

found, clean burner (see Cleaning and

 

 

 

 

Maintenance, page 21)

 

2.

Gas regulator defective

2.

Replace gas regulator

 

3.

Residues from manufacturing processes

3.

Problem will stop after a few hours of

 

 

and logs curing

 

operation

 

 

 

 

 

Moisture/condensation noticed on windows

1.

Not enough combustion/ventilation air

1.

Refer to Air for Combustion and Venti-

 

 

 

 

lation requirements (page 4)

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning control knob to HI position

1.

Turn control knob to LO position and

burner is lit

 

when burner is cold

 

let warm up for a minute

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

line. Have gas line checked by local

 

 

 

 

natural gas company

 

3.

Air passageways on heater blocked

3.

Observe minimum installation clear-

 

 

 

 

ances (see pages 7 through 9)

 

4.

Dirty or partially clogged burner orifice

4.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 21) or replace burner orifice

White powder residue forming within burner box or on adjacent walls or furniture

1.When heated, vapors from furniture pol- ish, wax, carpet cleaners, etc. turn into white powder residue

1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products

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Continued

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23

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Contents CGD3930N What to do if YOU Smell GASCGD3924N CY3124N VENT-FREE Natural GAS LOG Heater Safety InformationUnpacking Product FeaturesProduct Identification Local CodesProviding Adequate Ventilation Safety PilotAIR for Combustion and Ventilation Piezo Ignition SystemDetermining if You Have a Confined or Unconfined Space AIR for Combustion VentilationDetermining FRESH-AIR Flow for Heater Location Ventilation Air From Outdoors Ventilation AIRVentilation Air From Inside Building Minimum Fireplace Clearance To Combustible Materials InstallationInstallation Check GAS TypeMinimum Noncombustible Material Clearances If Not Using MantelDetermining Minimum Mantel Clearance Determining Minimum Mantel Clearance When Using a HoodMantel Clearances Floor ClearancesHeight ft Flue Opening sq. ins Installing Damper Clamp Accessory for Vented OperationChimney Installation Items Needed Installing Heater Base AssemblyGas Connection Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping systemPressure Testing Heater Gas Connections Dual Burner Smoky Mountain Oak Models Installing LogsDual Burner Premium Aged Split Oak Models Installing Back Log #2Front Log #1 Grate Fingers Grate Base Dual Burner Biltmore Split Oak ModelsSingle Burner Mountain Oak Models Installing Crossover Log #6 CCL3930NTA ShownLighting Instructions For Your Safety Read Before LightingOperating Heater Shutting Off Heater Manual Lighting ProcedureVariable Control Operation To Turn OFF GAS To ApplianceThermostat Control Operation Inspecting BurnersPilot Flame Pattern Main Burner Cleaning and MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Burner Primary AIR HolesObserved Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement at top TopFor Masonry and Factory- built Metal Fireplace Optional Positioning of Thermostat Sensing BulbSpecifications Replacement PartsService Hints Fireplace Hood Technical ServiceAccessories Parts CentralIllustrated Parts Breakdown CGD3018N CGD3924N CGD3930N Parts ListThermostatically-Controlled Premium Aged Split Oak Models CGB3924NT CGB3930NTCGB3924NT CGB3930NT CGD3018NT CGD3924NT CGD3930NT CGD3018NT CGD3924NT CGD3930NT Thermostatically-Controlled Biltmore Split Oak Model CCL3018NTCCL3018NT CCL3924NT CCL3924NT CCL3930NTA CCL3930NTA Variable Manually-Controlled Mountain Oak Models CY2718N CY3124N Keep this Warranty Warranty Information

CGD3924NT, CGD3930NT, CGD3018NT, CGB3924NT, CGB3930NT, CCL3018NT, CCL3924NT, CCL3930NT specifications

Desa has garnered significant attention in the heating industry with its impressive lineup of products, specifically the CGD3924NT, CGD3930NT, CGD3018NT, CGB3924NT, CGB3930NT, CCL3018NT, CCL3924NT, and CCL3930NT. These models showcase a blend of efficiency, functionality, and aesthetic appeal, catering to diverse residential and commercial heating needs.

The CGD3924NT and CGD3930NT are designed as gas fireplaces that enhance indoor spaces while offering superior performance. The CGD3924NT features an elegant design with a 24-inch burning area, conceived to generate efficient heat while maintaining an inviting ambiance. Its straightforward controls allow users to adjust heat levels effortlessly. Conversely, the CGD3930NT extends a bit larger with a 30-inch burning area, strategizing for more extensive heating requirements in larger spaces without sacrificing style or efficiency.

Turning to the CGB series, the CGB3924NT and CGB3930NT models emphasize versatility along with a striking appearance. These gas-burning fireplaces are engineered to provide reliable performance and can easily integrate into a variety of home designs. Both models feature advanced safety measures, including an automatic shut-off system and durable construction that ensures longevity.

For those seeking a classic, timeless look, the CCL series offers the CCL3018NT, CCL3924NT, and CCL3930NT models. These corner gas logs are designed for minimal aesthetic disruption, providing warmth from a unique angle. The CCL3018NT serves well for modest spaces, while the CCL3924NT and CCL3930NT cater to larger areas, focusing on enhanced heat distribution without overwhelming the room's decor.

Across the range, energy efficiency is a signature characteristic, with advanced heating technologies like electronic ignition and variable flame control that optimize fuel usage without compromising output. Each model proudly bears compliance with industry safety standards, ensuring user peace of mind.

In conclusion, the Desa series – consisting of the CGD3924NT, CGD3930NT, CGD3018NT, CGB3924NT, CGB3930NT, CCL3018NT, CCL3924NT, and CCL3930NT – embodies technological advancement with a commitment to user-friendliness and style. These products are designed to not only heat spaces effectively but also add a touch of sophistication and comfort to any environment. With a focus on reliability and aesthetics, Desa continues to stand at the forefront of heating solutions.
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