Troubleshooting
Test by following 4th bullet under BURNERS DO NOT IGNITE WHEN HOT WATER IS TURNED ON.
LOW WATER FLOW/PRESSURE
•Too many hot water applications are being used simultaneously or too much flow is being demanded
The 250 SX will effectively support two
•Btu input is too low due to inadequate gas line sizing
See specifications in chapter 2.10 - 2.12. The 250 SX requires adequate gas pressure to reach expected temperatures and flow rates, to compensate for inadequate gas supply or lack of gas pressure the 250 SX will effectively reach the selected output temperature, but only by reducing the hot water flow rate. Its motorized water valve makes this adjustment. Proper gas pressure will need to be delivered before the motorized water valve will allow greater flow rates through it. Lowering the set temperature will also allow increased water flow rate through the motorized water valve. See flow/temperature chart on page 22.
•Cold water inlet filter screen is dirty
Remove water inlet filter screen and clean. The screen is located at the inlet connection to the water heater, disconnecting the main cold supply line at the heater is required. Check and clean faucet aerator screens too.
HOT WATER TEMPERATURE FLUCTUATES / UNIT DEACTIVATED
•Unbalanced pressure in water lines
Any restriction caused by the water heater in the hot water system can result in uneven pressures between the cold and the hot. In such cases when mixing cold water at the tap (manually or automatically through a
•Temperature balance valves
If the outlet water temperature is set too high, the heater can produce temperatures that are too hot. A temperature balance shower valve can automatically mix in cold water to reduce such hot water temperature. In the event of any temperature instability with the use of a temperature balance shower valve, refer to shower valve manufacturer's instructions for internal adjustment setting. Adjustments should be made to the hottest setting in the shower valve. Additionally the temperature
control of the heater can be lowered to produce a more comfortable hot water temperature.
•Inlet water pressure is erratic due to fluctuating supply water pressure
For installation on a private well system with the use of a pressure tank, the lowest pressure range setting recommended is
NOISY BURNER / HEATER DURING OPERATION
•CO2 range is out of adjustment. The cover must be in place to confirm CO2 readings. Operating with the cover removed may cause a noisy or unstable burner.
See Chapter 9, CO2 adjustments can only be done by a certified gas technician with a calibrated CO2 analyzer.
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