Genie GPOWER 900, SILENTMAX 1000/1200, TRILOG 1200/1500, SC 1200/1500 Troubleshooting, Operation

8	Troubleshooting
OPERATION			Need help or have questions? DO NOT RETURN to the store. Call us: 800-354-3643
	Problem		WhaT to do
		• Check power source.
		– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
Opener does NOT run		– If not, check fuse or circuit breaker.
		• If power is OK,
from wall console.		– Check connections at powerhead terminals and at wall console.

– Limits must be set with door arm connected to door.

•Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF and check operation.

•Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.

Opener runs, but door	• Make certain carriage is engaged into chain/belt bullet or screw drive shuttle. See page 6. Refer to Installation
does not move.	poster or download poster from www.geniecompany.com
Opener works from	• Check to make sure chain/belt is not broken or OFF its pulley.
	• Check all remotes.
wall console, but NOT	• Replace remote battery with good one. See page 17.
from remote.	• Program remote to powerhead. See pages 10-11.
Remote has less than	• Relocate remote inside car and/or point remote at garage door.
	• Replace battery. See page 17.
25 feet operating range	• Reposition door opener antenna.
or no operation.	• Remote LED does not come ON with button push – replace battery. See page 17.
	• Eliminate possible competing signals (satellite radio, FiOS® TV).
Door starts down, then	• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster from
	www.geniecompany.com
STOPS and goes back	• Check if limits are properly set. See pages 6-7.
up.	• Check if Safe-T-Beam®Red LED is flashing.
OR	• Check Safe-T-Beam®system for beam obstruction or misalignment of lenses.
	• Check garage door for binding.

•If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press

Safe-T-Beam®System and hold the wall console button until door is completely closed.

malfunction.• Check for interference from adjacent Safe-T-Beam®units.

•Contact The Genie Company at 1-800-35GENIE.

	Door starts down, then	• Check Safe-T-Beam®wire connections at powerhead and at STBs. See page 8, STB instruction, poster or website.
	STOPS before it is	• Check if limits are properly set. See pages 6-7.
		• Check CONTACT REVERSE. See pages 8-9.
	closed.
		• Check garage door for binding.
	OR Door will only open.
		• Check closing “FORCE” adjustment. See page 8.
	Door starts up, but	• Check if limits are properly set. See pages 6-7.
		• Be sure door, opener, and springs are in good repair, properly lubricated and balanced.
	STOPS before it is	• Check closing “FORCE” adjustment. See page 8.
	completely open.	•  WARNING: If you suspect a problem with the garage door hardware or springs, contact
		The Genie Company at 1-800-35GENIE.
		• Check if limits are properly set. See pages 6-7.
	Door will only run	• Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 8.
		• Check door balance, condition, and door spring.
	closed.	• Check opening “FORCE” adjustment. See page 8.
		•  WARNING: If you suspect a problem with the garage door hardware or springs, contact
		The Genie Company at 1-800-35GENIE.
	Door opener starts for	• Button stuck on wall console or remote.
	no reason.	• Was a remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 13.
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