Genie M-4700, M-4500 owner manual Having a PROBLEM?, Situation Likely Cause and Solution

Page 29

17. HAVING A PROBLEM?

SITUATION:

 

 

LIKELY CAUSE AND SOLUTION

 

 

 

Opener does not operate

■ Does opener have electric power? Plug a lamp into the electric outlet to see if lamp turns on. If not,

from either wall control

check fuse box or circuit breaker (some outlets are controlled by wall switch).

or transmitter:

■ Have you disengaged all locks on door? If not, do so.

 

■ Has snow or ice built up under door? Door may be frozen to ground. Remove any restrictions.

 

■ The garage door spring may be broken. Have it replaced by a professional garage door technician.

 

 

 

Opener operates from

■ Are wiring connections correct? Check wall control wiring on page 14 and 15.

transmitter but not from

■ Is wall control door’s Pushbutton lit? If not, disconnect low voltage wires to wall control and

wall control:

momentarily touch them together. If opener runs, replace wall control. If opener does not run,

 

check wiring connections at opener, and check wire for shorts or breaks under staples.

 

 

 

Opener operates from

■ Is the wall control button light flashing? If so, your opener is in the vacation / lock mode. Turn off

wall control but not

vacation/lock mode. Refer to “Wall Control Panel” on page 23.

transmitter:

■ Does the transmitter indicator light glow when the transmitter button is pressed? If not, replace

 

battery. Refer to “Installing the Battery” on page 22.

 

■ Has the opener learned the code of the transmitter? Repeat transmitter programming steps. Refer

 

to “Transmitter Programming” on page 19.

 

■ Have all transmitters been set with the same code? Repeat code learning procedure for all remote

 

devices. Refer to “Multiple Transmitters” on page 22.

 

■ Is photo eye obstructed? If so, door will only close while wall control door Pushbutton is pressed

 

and held. Refer to “Align and Test Photo Eyes” on page 20.

 

 

 

Opener does not work

■ Has the HomeLink® transceiver learned the code of the transmitter? Repeat programming steps

from HomeLink®:

(refer to HomeLink® Manual)

 

 

 

Opener operate from

■ Check antenna wire installation. Refer to page 16.

transmitter only from

 

 

short distance (applies

 

 

only to 40MHz models):

 

 

 

 

 

Door does not open

■ Is something obstructing the door? Remove obstructions only after ensuring door area is free

completely:

of persons, pets, and any other objects.

 

■ If door has been working properly but now doesn’t open all the way, increase the up force

 

and/or reset the open travel limit (page 19). REPEAT “TEST SAFETY REVERSAL” (page 20) AFTER

 

ADJUSTMENT IS COMPLETE.

 

 

 

Door does not close

■ Is something obstructing the door or in the path of the photo eye? Remove obstructions only after

completely:

ensuring door area is free of persons, pets, and any other objects.

 

■ If door has been working properly but now doesn’t close all the way, increase the down force and/

 

or reset the close travel limit (page 19). REPEAT “TEST SAFETY REVERSAL” (page 20) AFTER ADJUST-

 

MENT IS COMPLETE.

 

 

 

Door opens but will not

■ Check the photo eyes for proper connection and alignment (page 20).

close at all:

■ Increase force in down direction. REPEAT “TEST SAFETY REVERSAL” (page 20) AFTER ADJUSTMENT

 

IS COMPLETE.

 

 

 

Door reverses for no

■ Is something obstructing the door? Pull emergency release knob and open door manually. If it is

apparent reason:

unbalanced or broken, call for professional garage door service.

 

■ Clear ice or snow from garage floor area where garage door closes.

 

■ Review and increase force adjustment setting for down travel (page 19).

 

■ If door reverses from fully closed position, decrease travel limits (page 19).

 

■ REPEAT “TEST SAFETY REVERSAL” (page 20) AFTER ADJUSTMENT IS COMPLETE.

 

 

 

Opener light does not

■ Replace the light bulb(s)—maximum 60 watts each. Use a “garage door opener light bulb”

turn on:

if regular type bulb burns out prematurely. Refer to page 16.

 

 

 

Opener light does not

■ Is the wall control Light Feature on? Press Light Button to turn off. Refer to page 23.

turn off:

(applies only to M-4700 model)

 

 

 

Opener strains or maxi-

■ Door may be out of balance or springs are broken. Close the door and use emergency release

mum force is needed

knob to disconnect trolley. Open and close door manually. A properly balanced door will hold

to operate door:

itself halfway open while being supported entirely by its springs. If it does not, disconnect the

 

opener and call for professional garage door service. DO NOT increase the force to the opener

 

to compensate for unbalanced or damaged door.

 

 

 

Opener does not move

■ Door may be locked with a manual door lock. Remove any manual door locks.

door at all:

■ Springs are broken or door is out of balance. (See “Situation” immediately preceding this one).

 

 

 

Opener won’t work due

■ Use the emergency release knob to disconnect trolley. Door can be opened and closed manually.

to power failure:

When power is restored, reconnect trolley and resume automatic operation of door. Refer to

 

“Check Emergency Release” on page 13.

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Contents Digital Intelligence for the Garage M-4500 Tools Introduction Advanced FeaturesImportant Safety Information Garage and Door ToolsOne-Piece Door Sectional DoorOpener Package Contents Read and Follow ALL Installation Instructions Important Installation InstructionsMeasure and Mark Door Area Installation StepsInstall Header Bracket For ONE-PIECE Doors Install Door Bracket to DoorFor Sectional Doors Additional Step for ONE-PIECE Doors only Attach Rail to Opener HeadPosition Opener for Mounting Attach Rail to Header BracketSectional Doors and ONE-PIECE Doors with Track ONE-PIECE Doors Without TrackMount Opener to Ceiling Check Emergency Release Connect ARM to Door and TrolleySectional Doors ALL ONE-PIECE DoorsInstall Wall Control Panel Install Photo EYE Safety SystemMounting Photo EYE Directly to Wall Mounting Photo EYE to BracketDoorbell-Type Pushbutton Connecting Wires to PowerheadAntenna Wire Installation 40MHZ Install Light Bulbs and Lenses4700 4500Modular Receiver Connect to PowerPermanent Wiring Connection To Make or Change ANY Adjustment SET the AdjustmentsControl Panel Key to Icons Corresponding LEDsClose Travel Limit Fig Open Travel Limit FigUP Force Fig Down Force FigSafety Test Test Safety ReversalAlign and Test Photo Eyes AlignmentApply Labels to Inside of Garage Important Safety InstructionsTransmitter Mounting TransmittersMultiple Transmitters Code ChangeHomelink Transceiver Operation of Your OpenerRail Length Adjustment Tension AdjustmentSystem Parts Belt Rail AssemblyChain Rail Assembly Lamp Lens System Parts cont‘d Power Head AssemblyMidi & Mini Transmitters AccessoriesSituation Likely Cause and Solution Having a PROBLEM?LED Display After Code Problem Solution Pressing P Troubleshooting -FOR Professional Installer onlyMaintenance Steps Date Performed By Comments Maintenance and AdjustmentsMaintenance Record Need Help or SERVICE? Warranty InformationWarranty Service Opener Model Part Number Part Name

M-4700, M-4500 specifications

The Genie M-4500 and M-4700 are advanced aerial work platforms designed to enhance productivity and safety in various industrial and construction applications. Both models are well-known for their reliability and user-friendly features, making them popular choices for operators seeking efficient solutions for elevated work tasks.

The Genie M-4500 is a compact lift designed to elevate workers and materials up to 45 feet. One of its standout features is its impressive lifting capacity of up to 1,000 pounds, enabling it to safely handle heavy loads and multiple workers at once. The M-4500 is equipped with a unique four-wheel drive system, providing excellent traction on uneven surfaces, which is particularly beneficial for outdoor applications. The hydraulic scissor lift technology utilized in the M-4500 allows for stable and smooth vertical movements, minimizing the risk of accidents and enhancing overall safety.

On the other hand, the Genie M-4700 offers even greater lifting capabilities, reaching up to 47 feet with a comparable weight capacity of up to 1,000 pounds. With its extended platform size, the M-4700 is designed for bigger work areas, accommodating more tools and equipment. This model incorporates Genie’s advanced automatic leveling system, which ensures that the platform remains stable during operation, an essential feature when working on sloped or uneven terrain. The M-4700’s power options, including electric and diesel variants, provide operators with flexibility based on the specific site requirements.

Both models feature Genie’s patented Quick Positioning System, allowing for rapid setups and adjustments, further enhancing their operational efficiency. The control systems are intuitive, designed for ease of use, ensuring that operators can navigate the platforms effortlessly. Safety is also a primary concern, with integrated fall protection features, non-slip surfaces, and emergency descent systems.

In summary, the Genie M-4500 and M-4700 are top-tier aerial work platforms that combine lifting power, stability, and user-centric design to meet the demands of modern job sites. Their robust technology, combined with advanced safety features, ensures that users can complete tasks efficiently while minimizing risks. These models cater to various applications in construction, maintenance, and more, solidifying their position as essential tools in the aerial work equipment market.
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