Diamond Power Products GXSF27B Water feels slippery, After installation Water softening system

Problem Possible Causes What To Do

Water hard sometimes Using hot water while the water softening system is regenerating

•Avoid using hot water during water softening system regenerations because the water heater will refill with hard water. See Automatic Hard Water Bypass During Regeneration section.

Control hardness number setting	• Press and release the SET button until HARDNESS shows
too low	in the display. Be sure the number shown is the same as
	the actual grains per gallon hardness of your water
	supply. See the Control section if a change in the setting
	is needed.

Grains of hardness in your water supply have increased

•Water hardness can change over time, especially in well water. To check, have the water tested by a water analysis laboratory or call your local water department. Adjust the hardness number setting as needed.

Water feels slippery	Absence of hardness minerals	• This is normal.
after installation of
water softening system

Water softening system	Water softening system is a
not using any salt	“demand” unit

•Does not use much salt to regenerate—very efficient.

	Possible salt bridge	•See the Operating Instructions, Tips section.
	Possible plugged nozzle and venturi	•See the Operating Instructions, Tips section.
Water is blue color	Acidic water in copper plumbing	•Have the water tested at once.
after water softening
system was installed		WARNING: Do not drink the water until problem has
		been corrected.
Water softening system	Meter turbine stuck	•Call for service.
not regenerating
	Sensor wire corroded	•Call for service.
	No power to unit	•Check the circuit breaker or fuses.
	Mechanical defect	•Call for service.

Cloudiness on glassware	Combination of soft water and
(automatic dishwashers)	too much detergent

•This is called etching and is permanent. To prevent this from happening, use less detergent if you have soft water. Wash glassware in the shortest cycle that will get them clean.

Salty tasting water	Insufficient backwash and	•Press and hold TOUCH or HOLD button until RECHARGE
after installation	rinse time	starts to flash.
		•At completion of regeneration cycle (approx. 2 hrs) run water
		from faucets to purge the salty water.
	Low water pressure	•Check pressure; should be minimum 20 psi.
	Restricted drain hose	•Clean and reconnect hose.

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