3M CSFM1254 Control Valve Troubleshooting Guide, Problem Possible Cause Solution

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SECTION 5: CONTROL VALVE TROUBLESHOOTING GUIDE

Problem

Possible Cause

Solution

 

 

 

 

A. AC Adapter unplugged

A. Connect power

 

 

 

1. Timer does not display time of day

B. No electric power at outlet

B. Repair outlet or use working outlet

 

 

C. Problem with AC Adapter

C. Replace AC Adapter

 

 

 

 

 

D. Problem with PC Board

D. Replace PC Board

 

 

 

 

A. Switched outlet

A. Use uninterrupted outlet

2. Timer does not display correct time

 

 

B. Power outage

B. Reset time of day

of day

 

 

 

C. Problem with PC board

C. Replace PC board

 

 

 

 

A. Bypass valve in bypass position

A. Put bypass valve in service position

 

 

 

 

B. Meter connection disconnected

B. Connect meter to PC board

3. No softening/filtering display when

 

 

C. Restricted/stalled meter turbine

C. Remove meter and check for rotation or foreign material

water is flowing

 

 

 

D. Problem with meter

D. Replace meter

 

 

 

 

E. Problem with PC board

E. Replace PC board

 

 

 

 

A. Power outages

A. Reset control valve to correct time of day

4. Control Valve regenerates at wrong

 

 

B. Time of day not set correctly

B. Reset to correct time of day

time of day

 

 

 

C. Time of regeneration incorrect

C. Reset regeneration time

 

 

 

 

A. Control valve has just been serviced or unplug power

A. Press NEXT and REGEN for 3 seconds

 

source jack (black wire) and plug back in to reset control

 

 

valve.

 

5. ERROR followed by code number

 

 

B. Foreign matter is lodged in control valve

B. Check piston and spacer stack assembly

 

 

 

Error Code 1001 - Unable to recognize start of

C. High drive forces on piston

C. Replace piston(s) and spacer stack assembly

 

 

regeneration

D. Control valve piston not in home position seconds

D. Press NEXT and REGEN for 3 seconds or unplug power source jack

Error Code 1002 - Unexpected stall

 

(black wire) and plug back in to reset control valve

Error Code 1003 - Motor ran too long, timed out

 

 

E. Motor not inserted fully to engage pinion, motor wires

E. Check motor and wiring. Replace motor if necessary

trying to reach next cycle position

broken or disconnected, motor failure

 

Error Code 1004 - Motor ran too long, timed out

 

 

 

trying to reach home position

F. Drive gear label dirty or damaged, missing or broken

F. Replace or clean drive gear

 

gear

 

If other Error Codes display, contact the factory

 

 

G. Drive bracket incorrectly aligned to back plate

G. Reseat drive bracket properly

 

 

 

 

 

H. PC board is damaged or problematic

H. Replace PC board

 

 

 

 

I. PC board incorrectly aligned to drive bracket

I. Ensure PC board is correctly snapped on to drive bracket

 

 

 

 

A. Motor not operating

A. Replace motor

 

 

 

 

B. No electric power at outlet

B. Repair outlet or use working outlet

 

 

 

 

C. Problem with AC Adapter

C. Replace AC Adapter

 

 

 

6. Control valve stalled in regeneration

D. Problem with PC board

D. Replace PC board

 

E. Broken drive gear or drive cap assembly

E. Replace drive gear or drive cap assembly

 

 

 

 

F. Broken piston retainer

F. Replace drive cap assembly

 

 

 

 

G. Broken main or regenerant piston

G. Replace main or regenerant piston

 

 

 

 

A. AC Adapter unplugged

A. Connect AC Adapter

7. Control valve does not regenerate

 

 

B. No electric power at outlet

B. Repair outlet or use working outlet

automatically when “REGEN” button

 

 

C. Broken drive gear or drive cap assembly

C. Replace drive gear or drive cap assembly

is depressed and held

 

 

 

D. Problem with PC board

D. Replace PC board

 

 

 

 

A. Bypass valve in bypass position

A. Put bypass valve in normal operating position

 

 

 

 

B. Meter connection disconnected

B. Connect meter to PC board

8. Control valve does not regenerate

 

 

C. Restricted/stalled meter turbine

C. Remove meter and check for rotation or foreign matter

automatically but does when “REGEN”

 

 

D. Problem with meter

D. Replace meter

button is depressed

 

 

 

E. Problem with PC board

E. Replace PC board

 

 

 

 

F. Set-up error

F. Check control valve set-up procedure

 

 

 

 

A. Power has been out more than two hours, the AC

A. Reset the time of day

 

Adapter was unplugged and then plugged back into the

 

9. Time of day flashes on and off

wall outlet, the AC Adapter plug was unplugged and then

 

 

plugged back into the board or the NEXT and REGEN but-

 

 

tons were pressed to reset the valve

 

 

 

 

5-1

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Contents Installation and Operating Instructions Explanation of Signal Word Consequences Important Notes Check Your Pumping Rate and Water Pressure Locate Water Conditioning Equipment CorrectlyFacts to Remember While Planning Your Installation Important NoteInstallation Typical InstallationSoftener and Brine Tank ASSEMBLY, TOP View To reduce the risk associated with a hazardous voltageClamp Assembly Press Next and simultaneously for 3 seconds Installer Display SettingsControl Valve Programming and Regeneration Diagnostics Valve History User Display Settings General OperationMaintenance Control Valve Troubleshooting Guide Problem Possible Cause SolutionDrive Cap Assembly, Main Piston and Regenerant Piston Control Valve Service InstructionsDrive Assembly Injector Cap, Screen, Injector Plug and Injector Spacer Stack AssemblyRefill Flow Control Assembly or Refill Port Plug Water Meter or Meter PlugBypass Valve System Troubleshooting Guide Problem Cause SolutionSpecifications and Operating Data CFSM1254Parts Front Cover and Drive Assembly Drawing No Order No Description QuantityV3005 Injector Cap, Injector Screen, Injector, Plug and O-Ring Refill Flow Control Assembly Drain Line 3/4 Water Meter and Meter Plug Order No Description Fitting 1 Brass Sweat Assembly Order No Description Quantity Wrench Order No Fax

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