Electrolux EI23BC51IW, EI23BC51IS manual Common Solutions for Concerns, Before you call

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Common Solutions for Concerns 29

Before you call...

If you experience a concern with your refrigerator or notice a product behavior or condition that you do not understand, you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following table, this information includes concerns, potential causes, and common solutions.

Automatic Ice Maker

Concern

Potential Cause

Common Solution

Ice maker is not making	• Ice maker is turned off.	•	Turn on ice maker. For the fresh food ice maker, press
any ice.			and hold the “Ice Off” button for 4 seconds until the
			indicator turns off. For the freezer ice maker, lower the
	• Refrigerator is not connected to water line or		wire signal arm.
	• Refrigerator is not connected to water line or	• Connect the unit to the household water supply and
	water valve is not open.		ensure the supply valve is open.
	• The water supply line is kinked.	• Ensure that the supply line does not kink when the refrig-
	• The water filter is not seated properly.	•	erator is pushed into place against the wall.
	• The water filter is not seated properly.	•	Remove and re-install the water filter. Be sure to push the
	• The water filter may be clogged with foreign material.		filter firmly so that you hear it lock solidly into position.
	• The water filter may be clogged with foreign material.	• If water dispenses slowly or not at all, or if the filter is six
	• Saddle valve on cold water pipe is clogged or	•	(6) months old or older, it should be replaced.
	• Saddle valve on cold water pipe is clogged or	•	Turn off household water line valve. Remove valve.
	restricted by foreign material.		Ensure that valve is not a self-piercing saddle valve. Clean
			valve. Replace valve if necessary.
Ice maker is not making	• Ice maker is producing less ice than you expect.	• The fresh food and freezer ice makers will each produce
enough ice.			approximately 2.5 pounds of ice every 24 hours
	• The water filter may be clogged with foreign material.		depending on usage conditions.
	• The water filter may be clogged with foreign material.	• If water dispenses slower than normal, or if the filter is six
	• The water supply line is kinked.		(6) months old or older, it should be replaced.
	• The water supply line is kinked.	• Ensure that the supply line does not kink when the refrig-
	• Saddle valve on cold water pipe is clogged or	•	erator is pushed into place against the wall.
	• Saddle valve on cold water pipe is clogged or	•	Turn off household water line valve. Remove valve.
	restricted by foreign material.		Ensure that valve is not a self-piercing saddle valve. Clean
			valve. Replace valve if necessary.
Freezer ice maker will not	• Ice maker wire signal arm is being held down	•	Move the item and release wire signal arm. Remove any
stop making ice.	by some package in the freezer that has fallen		ice cubes that may have frozen together over the wire
	against the ice maker.		signal arm.
Ice cubes are freezing	• Ice cubes are not being used frequently enough.	•	Remove ice container and discard ice. The ice maker will
together.			produce fresh supply. Ice should be used at least twice
	• Ice cubes are hollow (shells of ice with water		weekly to keep the cubes separated.
	• Ice cubes are hollow (shells of ice with water	• This generally occurs when the ice maker does not get
	inside). The hollow cubes break open in the bin		enough water. This is usually the result of a clogged water
	and leak their water onto existing ice, which		filter. Replace the water filter.
	causes it to freeze together.

Light Is Not On

Concern	Potential Cause	Common Solution

Light is not on.	• Light bulb is burned out or LED light is	• See Replacing Light Bulbs or LED lights in Care and
	damaged.	Cleaning section.
	• No electric current is reaching refrigerator.	• See “Concern” section, “Refrigerator Operations”.
	• Control system has disabled lights because	• Close and reopen door(s) to enable lights.
	one or both doors were left open too long.

Odors In Refrigerator

Concern	Potential Cause	Common Solution

Interior is dirty.	• Interior needs to be cleaned.	• See Care & Cleaning Tips.
Odors	• Food with strong odors is stored in	• Cover food tightly. Air filter may need to be changed
	refrigerator.	more frequently if foods with strong odors are routinely
		stored in refrigerator.

Opening/Closing Of Doors/Drawers

Concern	Potential Cause	Common Solution

Door(s) will not close.	• Refrigerator is not level. It rocks on the floor	• Ensure floor is level and solid, and can adequately
	when moved slightly.	support the refrigerator. Contact a carpenter to correct a
	• An object has fallen from the baskets	sagging or sloping floor.
	• An object has fallen from the baskets	• Check for ice or food items blocking drawer.
	blocking the door from closing.

Drawers are difficult to	• Food is touching shelf on top of drawer.	• Keep less food in drawer.
move.	• Drawer is overloaded	• Remove or redistribute food.

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Contents Use & Care Guide Finding Information Important safety instructions SafetySafety Precautions DefinitionsElectrical information Understanding features and terms Feature OverviewInstallation InstallationLocation Door openingTo level the cabinet using the front rollers Level Refrigerator & Adjust Doors if necessaryLeveling Freezer Drawer if nec- essary Guidelines for final positioning of your refrigeratorTo adjust the door stop Retighten screw To adjust the flipper mullion Removing the Doors Drawer is heavy. Use caution when liftingGetting through narrow spaces To prepare for removing the doorsInstalling Freezer Drawer Door Handle Mounting Instructions Installing Door HandlesBefore installing the water supply line, you will need Connecting the Water SupplyAlarms Setting cooling temperaturesControls IQ-TouchTMSabbath Mode and the Perfect TempTM Drawer IQ-TouchTMSabbath ModeIce maker operation & care Automatic Ice MakerShelf features Storage FeaturesDrawers CrispersSpecial items rack select models To remove the Crisper Drawer for cleaningCool ZoneTM Drawer select models Perfect TempTM Drawer select modelsTo change the position of an adjustable door bin To remove the Perfect TempTM Drawer for cleaningDoors Tilt can binsTilt Wire Shelf Freezer Features varies by modelCovered Door Bin To Remove Upper BasketDividers Removal Ideas for saving energy Storing Food and Saving EnergyIdeas for storing foods Understanding the sounds you may hear Normal Operating SoundsWater filter Changing the Water and Air FiltersAbout your advanced water filter Replacing your PureAdvantageTM water filterReplacing your PureAdvantageTM air filter Ordering replacement filtersAir filter Protecting your investment Care and CleaningPart Cleaning Agents Tips and Precautions Care and cleaning tipsVacation and moving tips Occasion TipsReplacing LED Lights select models Ordering Replacement LED LightsReplacing Light Bulbs select models To replace LED LightsBefore you call Common Solutions for ConcernsConcern Potential Cause Common Solution Refrigerator Operations Temperatures Are Too Warm Major Appliance Warranty Information Warranty