KitchenAid KHWG160 Requesting Assistance or Service, If you need assistance or service in U.S.A

REQUESTING ASSISTANCE OR SERVICE

To avoid unnecessary service calls, please check the “Troubleshooting guide” section. It may save you the cost of a service call. If you still need help, follow the instructions below. You will need the information you recorded in the “Record your model’s information” section.

If you need assistance or service in U.S.A.

Call the KitchenAid Customer Interaction Center toll-free at 1-800-422-1230.

Our consultants are available to assist you. When calling, please know the purchase date, and the complete model and serial number of your appliance. This information will help us better respond to your request.

Our consultants provide assistance with:

■Features and specifications on our full line of appliances

■Installation information

■Use and maintenance procedures

■Accessory and repair parts sales

■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)

■Referrals to local dealers, service companies, and repair parts distributors

KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the designated KitchenAid service company in your area, you can also look in your telephone directory Yellow Pages.

If you need replacement parts

If you need to order replacement parts, we recommend that you use only factory-authorized parts. These parts will fit right and work right, because they are made to the same exacting specifi- cations used to build every new KitchenAid® appliance.

To locate factory-authorized parts in your area, call our Customer Interaction Center telephone number, your nearest authorized service center, or 1-800-442-9991.

For further assistance

If you need further assistance, you can write to KitchenAid with any questions or concerns at:

KitchenAid Brand Home Appliances Customer Interaction Center

c/o Correspondence Dept.

2000 North M-63

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

If you need assistance or service in Canada

When asking for assistance or service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. This information will help us respond properly to your request.

If the problem is not due to one of the items listed in “Troubleshooting guide:”

Contact the dealer from whom you purchased your appliance, or call the KitchenAid Canada Customer Interaction Center toll-free, 8:30 a.m. – 6:00 p.m. (EST) at 1-800-422-1230.

If you need service:

Contact your nearest KitchenAid Canada Appliance Service branch or authorized servicing outlet to service your appliance. (See list below.)

Make sure the service company you contact is authorized to service your appliance during the warranty period.

For further assistance

If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:

Consumer Relations Department

KitchenAid Canada

1901 Minnesota Court

Mississauga, Ontario L5N 3A7

Please include a daytime phone number in your correspondence.

KitchenAid Canada Appliance Service – Consumer Services

Direct service branches:
BRITISH COLUMBIA		1-800-665-6788
ALBERTA		1-800-661-6291
ONTARIO	Ottawa area	1-800-267-3456
(except 807 area code) Outside the Ottawa area		1-800-807-6777
MANITOBA, SASKATCHEWAN
and 807 area code in ONTARIO		1-800-665-1683
QUEBEC	Montreal (except South Shore)	1-800-361-3032
	South Shore Montreal	1-800-361-0950
	Quebec City	1-800-463-1523
	Sherbrooke 1-800-567-6966
ATLANTIC PROVINCES		1-800-565-1598

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