KitchenAid KHWC160 Before Calling for Service, Troubleshooting Guide, Problem Check the Following

Before Calling for Service

If hot water dispenser does not operate, check these points first:

■Has circuit breaker tripped or house fuse blown?

■Is power supply cord plugged into a grounded 3 prong outlet?

■Is the Temperature Control set to the “Off” position?

■Has the water supply been turned off?

■Is the electrical outlet controlled by a switch?

Troubleshooting Guide

If you need more help, check the chart below. This could save you the cost of a service call for a problem that is not covered by the warranty.

PROBLEM CHECK THE FOLLOWING

PROBLEM CHECK THE FOLLOWING

Water is not hot.	■ Check that the circuit breaker is not
	tripped or the house fuse blown.
	■ Check that power supply cord is
	plugged into a grounded 3 prong outlet.
	■ Check if the electrical outlet is operated
	by a switch. The switch may have
	turned power off.
	■ Cold water in tank is still being heated.
	Wait 15 minutes and check temperature

Water does not flow from faucet.

■Check that water supply valve is open.

■Check that faucet screen is not clogged. See “Hot water dispenser care.”

■Check for hoses with kinks.

■If a water filter is used, check that water pressure to hot water dispenser is 20 psi (138 kPa) minimum.

	again.
	■ Check that the Temperature Control is
	set to the “Max” setting.
Vapor appears,	■ Adjust Temperature Control to a lower
dispenser makes	setting that eliminates the vapor or
boiling water noises,	noise. If you live at a high altitude, you
or water is too hot.	may need to lower the thermostat
	setting to keep water from boiling.

Water has an	■ Hot water dispenser is attached to hot
unpleasant taste.	water line. Attach to cold water line.
	■ Install a water filtration system on cold
	water line to dispenser.
	■ If the dispenser has not been used for 3
	or more days or if only 1 to 3 cups of
	water are dispensed in a day, the tank
	may need to be purged. Hold the cap
	open for 2 to 3 minutes to purge the old
	water from the tank. Allow new water in
	tank to reach maximum temperature

Hot water drips or sputters from faucet.

■Check that tubing is not bent or kinked.

■Adjust Temperature Control to a lower setting that eliminates the drips or sputters.

■Check that faucet screen is not clogged. See “Hot water dispenser care.”

■Check for proper installation of copper tubing from faucet to storage tank and from faucet to cold water line. See “Installation instructions.”

	(approximately 15 minutes) before
	dispensing water.
Water flows very	■ If a water filtration system is used, check
slowly from faucet,	that the water pressure from the filter
less than 1/2 gallon	system to the hot water dispenser is 20
(1.9 liter) per minute.	psi (138 kPa).

8