Home troubleshooting

You do not always need to call the technical assistance service. In many cases, you can solve problems on your own. The following table contains useful advice.

Important:

Only authorized personnel from our Technical Service can perform the necessary tasks relative to the gas and electrical systems.

What's wrong?	Cause Probable	Solution
The general electrical	-Defective fuse.	- Check the fuse in the
system is malfunctioning		general fuse box, and replace
	-The automatic circuit breaker has	it if faulty.
	-The automatic circuit breaker has	- Check the general incoming
	tripped or a fuse has blown.	cabinet for a tripped automatic
		circuit breaker or blown fuse.
The electric ignitor does	-There is food or cleaning	- The space between the
not work	product residue between the	ignitor and the burner must be
	ignitor and the burner.	cleaned carefully.
	-The burners are wet.	-Dry the burner covers carefully.
	-The burner caps are not set	- Ensure that the covers have
	correctly.	been correctly set.
The flames on the	-The different parts of the burner	- Correctly set the various parts.
burners are not uniform	have been set incorrectly.
	- The grooves on the burners'	- Clean the grooves on the
	gas outlets are dirty.	burners' gas outlets.
	-The burners may not be totally	- Proceed with thorough drying
	dry.	(take special care with
		monoblock burners).

The gas flow does not	-The gas mains are turned off	- Open possible mid-pipe
appear to be normal or	through a mid-pipe valve.	valves.
no gas comes out	- If the gas comes from a gas	-Replace the gas bottle with a
	bottle, it may be empty.	full one.

There is a smell of gas	-A gas valve has been left on.	-Check to see if any gas valve
in the kitchen area		is on.
	-There may be a leak from the	- Ensure that the coupling has
	coupling to the gas bottle.	been made correctly.
The safeties of the	- The control knob has not been	- Once the burner is lit, keep
various burners do not	held down long enough.	the control knob pressed for a
work		few more seconds.
	-The grooves on the burners' gas	- Clean the grooves on the
	outlets are dirty.	burners' gas outlets.

Home troubleshooting

What's wrong?

Cause Probable

Solution