Sharp AR-5520N manual Troubleshooting, This chapter describes troubleshooting and misfeed removal

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6

Chapter 6

TROUBLESHOOTING

This chapter describes troubleshooting and misfeed removal.

TROUBLESHOOTING

If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting guide, turn off the power switch and unplug the machine, and contact your authorised service representative.

MACHINE/COPYING PROBLEMS

The machine does not operate

 

78

Copies are too dark or too light

 

78

Blank copies

 

78

Part of the image is cut off or there is too much blank space

78

Wrinkles appear in the paper or the image disappears in places

78

Paper misfeed

 

79

Original size not selected automatically. (When the RSPF is installed.)

79

Copies are smudged or dirty

 

80

White or black lines appear on copies

80

Paper size for a paper tray cannot be set

80

A copy job stops before it is finished

80

The POWER SAVE indicator (

) is lit

80

Any one of the alarm indicators (

, , ,

, ) is lit or blinking

80

Lighting fixture flickers

 

80

PRINTING AND SCANNING PROBLEMS

The machine does not print. (ON LINE indicator does not blink.)

81

The machine does not print. (ON LINE indicator was blinking.)

81

A Notice Page (NP-001) has been printed, but the print data has not been printed completely

82

Printing is slow

82

The printed image is light and uneven

82

The printed image is dirty

82

The printed image is skewed or it runs off the paper

82

The printed image is darker or lighter than expected

82

Any one of the alarm indicators ( , , , , ) is lit or blinking

82

Poor scanning quality

83

Unable to scan the image

84

NETWORKING FAQ

85

INDICATORS AND DISPLAY MESSAGES

90

MISFEED REMOVAL

91

REPLACING THE TONER CARTRIDGE

98

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Contents AR-5520N Operation GuidePage Contents 104 Customising Settings System Settings101 103Introduction Part Names and Functions Photoconductive drum Document feeder tray when the Rspf is installedFusing unit paper guide Toner cartridge Contains toner. p.98 Roller rotating knobOperation Panel Zoom indicator Clear key Preset Ratio selector keys , / indicatorsAuto Image key Auto % / indicator Rspf indicator when the Rspf is installedPower save modes Power on and OFFPower on Power OFFSpecial papers Paper tray type Paper type Size Weight CapacityLoading Paper PaperLoad paper into the tray Loading PaperLoading the paper tray Locks in placeLoading the bypass tray Important points when inserting paper in the bypass trayUnfold the bypass tray Follow these steps to change a trays paper size setting Changing a Trays Paper Size SettingEnvelopes Important points when using the printer mode Press the Start key and then the Tray Setting keyChanging bypass trays paper size setting Customise the bypass tray settingOperation in COPY, PRINTER, and Scanner Modes Close the document cover/RSPF Normal CopyingCopying from the document glass Open the document cover/RSPF, and place the originalCopying from the Rspf Originals that can be used in the Rspf Stream feeding modeRemoving the document cover Copying books or originals with folds or creasesOriginal types Auto tray switching when there are two or more paper traysMaking a Copy Darker or Lighter Selecting the TrayAutomatic Ratio Selection Setting the Number of CopiesImportant note when making a large number of copies REDUCTION/ENLARGEMENT/ZOOMPress the Auto Image key Auto % Selecting a preset ratioFine adjustment of the ratio Manual Ratio SelectionPress the Copy ratio display key Press the XY-ZOOM keySelected ratio for the vertical direction will be entered Press the Copy ratio display key One-sided copies from Used when makingAutomatic TWO-SIDED Copying Bypass tray can only bePlace originals in the RSPF. p.16 Using the document glassUsing the Rspf Press the Start keyDisplay returns to the normal number of copies display Press a numeric key to enter Setting codePress the Original to Copy key to exit the setting Image Rotation in Duplex CopyingVertically-oriented original TWO-SIDED Copying Using the Bypass TrayCopy original a Place original B as shown belowDual page Copying Press the Interrupt key to interrupt the copy run If Auditing mode is enabledInterrupting a Copy RUN Interrupt CopyingThis section explains major convenient copy functions Convenient Copy FunctionsRotating the Image 90 Degrees Rotation Copy Sort COPY/GROUP CopyIf the paper output tray becomes full Press the SORT/GROUP key To select the desired ModePlace the originals. p.16 If the memory becomes fullPress the 2 in 1 / 4 in 1 key To select the desired modeUsing 2 in 1 / 4 in 1 copy in combination with sort copy Mode is selected in the order 2 1 , OffPress the 2 in 1 / 4 in 1 key To exit the setting Setting the layout patternUse the 2 in 1 / 4 in 1 key / to access the setting Select the setting code by pressing a numeric keyPress the Margin Shift key Creating Margins When Copying Margin ShiftSelect the location of the margin Place the originalsErasing Shadows around the Edges of a Copy Press the Erase key Select the desired erase modePrint dialog box will appear Basic PrintingMake sure that Sharp AR-XXXX is selected as the printer Click the Print buttonButton Opening the Printer Driver from the StartPrinter Driver Setting Screen Landscape Setting Advanced Print FunctionsPrinting Multiple Pages on ONE page N-Up Printing Select the order of the pagesRotate 180 degrees Fitting the Printed Image to the PaperRotating the Print Image 180 Degrees Fit To Paper SizeSelect the zoom ratio ENLARGING/REDUCING the Print Image ZoomPrinting Faint Text and Lines in Black Text To Black/Vector To BlackAdjusting the Brightness and Contrast of the Image Bound at the side Bound at the top TWO-SIDED PrintingPrinting result Sided Book Sided Tablet Vertical HorizontalUsing saved settings Saving Frequently Used Print SettingsSaving Settings AT the Time of Printing User SettingsFlow chart shown below provides an overview of scanning This chapter explains how to use the scanner functionsScanning Overview Device server tab Favorites tab Delete button Disconnect buttonFavorites list window Properties buttonPress the Scan Menu key to begin scanning Scanning Using the Keys on the MachineScanning from the operation panel of the machine Press the Scan keyTab Scan Setup area Set the scan conditionsClick to save your settings and exit the dialog box Outline of Button ManagerButton Manager scan menu factory default Button Manager SettingsDisplay/Button Application that starts Manager menu Click the Preview button Scanning from Your ComputerScanning from a TWAIN-COMPLIANT Application Select Sharp MFP Twain U, and click the Select buttonSpecify the scanning area and set the scan preferences Scanner driver settings p.52Set-up screen Scanner driver settingsImage Size button Preview screenPreview screen Rotate buttonClick the Scan button Scanning from a WIA-COMPLIANT Application Windows XP/VistaScan screen WIA driver will appear Click the Finish button Scanning from the Scanner and Camera Wizard Windows XPScanner and Camera Wizard will appear Auto indicator Auto stops blinking and lights steadily Adjusting the Automatic Exposure LevelMake sure that the Rspf indicator is lit Exposure level indicators show the current settingAbout the WEB HOW to Access the WEBConfiguring from the Web When finished, close the WebPrinter Status window Monitoring the Status of the Machine Status TABStatus Information Display the printer status System Status window Network Settings window Configuring the Network Settings Network Settings TABDHCPv6 IPv6 Default GatewayHost Name 10 IPv6SysLocation Snmp Configuration windowAuthentic Community SysContact SysNameFilter Configuration window MAC Address Filter Config Filter address1-10 Filter ModeIP Filter Mode IPv6 Filter ModeRAW Print Port Configuration windowTelnet System Information window Managing the System Information System Information TABMAC Address Firmware Version New Password Password windowRe-enter New Password Re-enter the new password Reboot Reset to Factory Default Reset windowSystem Settings 300 dpi 10 mmPattern Left edgeShort beep Explanation Number50% MinimumPress the Light key to complete the settings Selecting a Setting for a System SettingBase settings Enter the desired setting code by pressing a numeric keyFactory default settings Settings for Auditing ModeAuditing Mode Auditing Mode SettingsFor the setting codes, see Auditing Mode Settings p.73 Selecting Auditing Mode SettingsAccount number deletion Auditing modeAccount number entry Account number changeCopying when Auditing mode is enabled Resetting accountAny one of the alarm indicators , , , , is lit or blinking TroubleshootingThis chapter describes troubleshooting and misfeed removal Any one of the alarm indicators Is lit or blinkingMACHINE/COPYING Problems Paper misfeed Too much paper is loaded in the tray Problem Cause and solution Misfeed occursPaper is not loaded properly Pieces of paper inside machineCopies Transfer charger is dirty 102 Display or the Original Data indicator Data is BlinkingAny other indicators are lit Original smudged or blotchyMachine is not correctly connected with your Computer Printing and Scanning ProblemsProblem Cause and solution Machine is set to off-line mode Printer driver has not been installed properlyPrinted image is dirty Printed, but the print data has notBeen printed completely UnevenBrightness and contrast settings are not suitable You have not specified a suitable resolutionPoor scanning quality There is not enough machine memory Networking FAQ How can I configure an IP What can I do by using the smallPush switch next to the LAN Connector?Driver software hang? Running the configuration utility Set the IP AddressWhy does the installation MachineMachine is booted Why does the IP address changeNetwork settings Factory default every timeWhat is the default user name Question Answer Why cant I connect to the deviceScanner function using How can I disable securityRequired indicator Toner cartridge Indication Cause and solution MaintenanceIndicator ReplacementSection a Misfeed RemovalMisfeed in the Rspf Remove the misfed originalMisfeed in the Bypass Tray Misfeed indicator will go outSection C Misfeed in the paper feed area Misfeed in the MachineClose the front cover and side cover Allow easier removal Misfeed in the fusing areaClose the side cover Misfeed in the transport areaBe careful not to tear the misfed paper during removal Close the upper paper tray Misfeed in the Upper Paper TrayPush the upper paper tray in completely Close the lower side cover Misfeed in the Lower Paper TrayOpen the lower side cover Remove the misfed paperReplacing the Toner Cartridge Required indicatorTotal copy count Checking the Total Output Count and Toner LevelChecking the Total Output Count Total output countPress the Light key to return to the normal display Checking the Toner LevelDisplay will show Cleaning the Document Glass and RSPF/DOCUMENT Cover Routine MaintenanceCleaning the Transfer Charger Cleaning the Bypass Tray Paper Feed RollerHOW to Manually Reset the Network Settings of the Machine AR-5520N AR-5516N Peripheral DevicesPart names SpecificationsReversing Single Pass Feeder Sheet Paper Feed UNIT/2 X 250-SHEET Paper Feed UnitStore paper in the wrapper and lying flat Storage of SuppliesProper Storage Store the supplies in a location that isOperation Guide

AR-5520N, AR-5516N specifications

The Sharp AR-5516N and AR-5520N are versatile multifunction printers designed to meet the demands of both small and medium-sized businesses. These models offer a blend of robust features, high-quality output, and advanced technology, providing users with effective solutions for their document management needs.

One of the standout features of the AR-5516N and AR-5520N is their impressive print speeds. The AR-5516N can produce up to 16 pages per minute (ppm), while the AR-5520N pushes this to an efficient 20 ppm. This high-speed printing capability reduces waiting times, allowing users to complete their tasks more efficiently. Furthermore, both models support a maximum resolution of 600 x 600 dpi, ensuring crisp and clear outputs for text and graphics.

Both printers come equipped with a user-friendly control panel that simplifies the operation. The intuitive interface features a large LCD display that allows users to easily navigate through settings and perform various functions. Additionally, the AR-5520N includes an optional document finisher, which can enhance productivity by automating stapling and collating tasks.

In terms of paper handling, these printers are well-prepared to accommodate varying document sizes and types. The AR-5516N comes with a standard paper capacity of 250 sheets, which can be expanded with additional trays for higher volume printing. The AR-5520N likewise supports a similar enhancement, making it ideal for businesses that require flexibility in their printing tasks.

Both models utilize Sharp's advanced imaging technology, ensuring that print quality remains consistent over time. They feature the Sharp Original Developer System, which works in tandem with Sharp's imaging drum to produce high-quality prints and reduce maintenance frequency.

Connectivity is another crucial aspect for modern offices, and both models support multiple interfaces, including USB and network options, facilitating easy integration into existing systems. Moreover, they are compatible with various operating systems, which enhances their versatility.

The AR-5516N and AR-5520N are designed with energy efficiency in mind, incorporating features such as low power consumption and energy-saving modes. This not only helps reduce operational costs but also supports environmentally responsible practices.

Together, the Sharp AR-5516N and AR-5520N exemplify a commitment to innovation, quality, and efficiency in document handling. Their robust feature set, coupled with advanced technology, positions them as reliable solutions for businesses seeking to enhance their productivity and streamline their workflows.
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