Sunbeam EM5900 Trouble shooting guide, Problem Possible cause What to do, Group handle, Crema

Trouble shooting guide

Problem	Possible cause	What to do
Coffee runs down the side of	Group handle is not attached correctly,	Ensure the handle is firmly positioned
the group handle.	or has not been tightened sufficiently.	onto the group head. See “Guide to
		the perfect espresso” pg 16.
	Edge of filter basket is not free	Clean around the top edge of the
	of coffee grinds.	filter and wipe the group head clean
		of coffee.

The group head is dirty.

Wipe group head with a damp cloth.

	The group head is defective.	Contact a Sunbeam Service Centre.
	Group head rubber seal is damaged,	Contact a Sunbeam Service Centre.
	or worn.
No coffee runs through.	No water in the water reservoir.	Fill reservoir with water.
	Water reservoir not correctly	Push water reservoir all the way to the
	positioned.	back of the unit to ensure it is
		correctly positioned.
	Steam and hot water control dial	Ensure the steam and hot water control
	left open.	dial is in the off position.
	Group filter may be blocked.	See “Descaling” pg 24.
	The filter is blocked, the coffee	Empty out the filter and rinse under
	grounds are too fine or tamped	water to clean. Wipe the group head
	down too hard.	with a cloth. Repack the filter and do
		not tamp the grounds so firmly.
Coffee pours out in drops.	Coffee grind is too fine or	Ensure you are using an evenly ground
	too compacted.	coffee and do not compact the grounds
		so firmly.
	Machine blocked by scale build up.	See “Descaling” pg 24.
Espresso does not have any	Coffee is old or dry.	Use fresh coffee and once you open the
crema.		coffee be sure to store it in an airtight
		container.
	Coffee not compacted firmly enough.	Compact coffee grounds more
		firmly.
	Coffee too coarse.	Grind the coffee to a finer texture or
		change brands of espresso coffee to a
		finer grind.

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