Returning Equipment
Step 1
Step 2
Step 3
Step 4
Step 5
Andrew Corporation tries to ensure that all items arrive safe and in working order. Occasionally, despite these efforts, equipment is received which is not in working condi- tion. When this occurs, and it is necessary to return the equipment to Andrew Corporation for either repair or replacement, return can be expedited by following the procedure listed below:
Call the Andrew Customer Service Center and request a Return Material Authorization (RMA) number, as well as an address to forward the material.
Tag or identify the defective equipment, noting the defect or circumstances. Also, be sure to write the RMA number on the tag. It would be helpful to reference the sales order and purchase order, as well as the date the equipment was received.
Pack the equipment in its original container with protective packing material. If the origi- nal container and packing material are no longer available; pack the equipment in a sturdy corrugated box, and cushion it with appropriate packing material.
Be sure to include the following information when returning the equipment:
•Your Company Name
•Your Company Address
•City, State, and Zip Code
•Telephone Number
•RMA Number
•Problem Description
•Contact Name
NOTE: Absence of the RMA number will cause a delay in processing your equipment for repair. Be sure to include the RMA number on all correspondence.
Ship the equipment to Andrew Corporation using UPS, U.S. Postal Service, or other appropriate carrier; freight prepaid and insured. The material should be forwarded to the address given by the Andrew contact in Step 1.
9 | Getting Started |