Nuvo NV-E6GXS, NV-E6GMS manual Troubleshooting

Page 41

Troubleshooting

Symptom

Probable Cause

Remedy

When the Control Pad is plugged in there is a loud pop through the speakers and the Control Pad does not work.

One of the zone Control Pad displays a “NuVoNet Not Detected” message.

The amplifier is plugged in and turned on, but the STAND BY LED is not lit and none of the system functions work.

All of the system’s Control Pads display a “NuVoNet Not Detected” message.

Improperly wired CAT5 cable.

Zone CAT5 is plugged into the Accessory jack on the back of the Control Pad instead of the NuVoNet jack. Improperly wired CAT5 Cable.

This is most likely caused by a blown fuse on the power supply.

The MCU card internal to the Essentia is damaged, or the data (blue and blue stripe) conductors on one or more of the CAT5 cables are shorted or not making good contact in the RJ45 connectors.

Check that you are using the 568A or B wiring standard (see section I: Crimping CAT5 wire). The best way to know is to use a CAT5 tester.

Check the CAT5 connection at the back of the Control Pad. Plug the Control Pad directly into the Network cable and into the NuVoNet input on the Essentia.

The fuse is accessed internally on the power supply. It requires a 4 amp time delay fuse.

Remove all of the CAT5 connections from the system and test cables one at a time. If the issue is a shorted CAT5, the symptom will display when that cable is connected to the system. A damaged MCU must be replaced by NuVo.

With the Control Pads plugged in, the

One or more improperly wired CAT5 cables.

Make sure the amplifier is turned on. Test

POWER LED on the front of the amplifier will

 

that the POWER LED on the amplifier

not turn on.

 

turns on when the Network Cable is

 

 

unplugged. Next, unplug all the CAT5

 

 

cables from the Allport and plug them

 

 

back in one at a time until the bad

 

 

cable(s) is discovered.

The IR repeater does not properly control the audio source equipment.

One or more of the IR emitters are not properly placed over the IR receiver on the audio source equipment, or the IR output number on the Essentia does not correspond with the audio equipment you are controlling.

Reposition the LED end of the emitter on the face of the source equipment, so it is flashing directly over that source’s IR receiver. Make sure the emitter plugged into IR Output #1 is actually going to source #1 , and so on for sources 2-6.

38

Page 40 Page 42
Image 41
Page 40 Page 42
Contents Essentia Page English French Table of Contents Introduction Essentia Back Panel Essentia Control Pad NV-GRC1 Remote Control Step-by-Step Crimping Instructions Installing the Essentia System in Your HomeIV. Installing the NV-E6GMAP-DC Allport Fig II. Terminating the Speaker Wire FigIII. Installing the Essentia Amplifier Setting up NuVo Sources for use with NuVoNet Using the Fixed and Variable LineoutsVI. Attaching Audio Source Equipment Fig T2G AM/FM and XM TunersT2G Tuner IR Input NuVo T2G Tuner Direct Numeric Access FigNuVoDock for iPod Essentia G Main VII. Expanding Essentia to 12 Zones FigOpen or Create Essentia Configurator File fig IX. Using the Essentia Configurator SoftwareRetrieve Configuration from Essentia Main Startup FigRecording IR codes Fig Using the IR Learning Station Interface FigAdding a New Component to the IR Library Fig IR Library Default Key Assignment Fig IR Library Test Fig Cleaning Up an IR LibraryAdding a Function Code Fig Defining SourcesWith NuvoNet, pg Macros Fig Select or Edit Source FigAdding a NuVoNet Source Fig Edit Macro Definition Fig Creating a Macro Preset String FigEditing Codes in a Macro Fig Macros updatedRe-Ordering Macro Codes Control MacrosEdit Zone Properties Fig Page System Settings Zones updated FigExternal Mute System Mute Trigger Fig External Mute Paging Trigger FigSerial Delay Fig 24 Hour Time Display and Power Off ModeUpdate System Fig Control Pad Firmware Update aProcess Please note that if multiple Control Pads are pluggedMain Menu Favorites Sources Adv. Zone Control XI. Using the Control Pads Menu ButtonMain Menu Play All M3 Options Adv. Zone Control Reprogramming the Zone AddressSleep Off Minutes Adv. Zone Control Party Mode Do-Not-Distrub SleepSources Satellite NuVo M3 a NuVo M3 B Zone Settings Balance Bass Treble Setup Favorites #1-12 Zone SettingsLock Code? 3485 Favorites #1-12 Rock Jazz EmptyDefault DND No Mute No Party Initial Volume Set current volu Reset -60 dBAdv. Zone Settings Source Lockout Exclusive Src. C Group Slaved To Zone None Kitchen Dining Room Cur. Source Setting Gain NuVoNet SourcSystem Settings Date/Time Hour Time Dis Power-Off Mode Mute/Off w/Menu Off/All-Off Menu Zone Power-Off MAdvanced Ext. Mute/Page Serial Delay Sources NV-I8DLS IR Learning Station Interface XII. Essentia AccessoriesCapturing IR codes using the IR Learning Station Interface RoHS NV-MI1 Mute Interface Adaptor FigFixed VAR Trig IR Outputs Status NV-LSI24 Local Source Interrupt FigNuVo System zone speakers NV-LSA40 Local Source Amplifier FigBack LSA40PD Front NV-LSA40PD Local Source Power Distribution Hub FigLSA40 Back RS232 Interface NV-P2100 200-Watt Auxiliary Amplifier FigEssentia Specifications Troubleshooting Symptom Probable Cause Page NuVo Technologies LLC Hebron, Kentucky USA

NV-E6GXS, NV-E6GMS specifications

The Nuvo NV-E6GXS and NV-E6GMS are advanced digital signage media players designed for a wide array of applications, including retail, corporate environments, and educational institutions. These devices stand out due to their powerful hardware, robust features, and versatile software capabilities, which make them ideal for displaying dynamic content in a variety of settings.

At the heart of the Nuvo NV-E6GXS and NV-E6GMS lies a high-performance processor that ensures smooth playback of high-resolution multimedia content. Both models are equipped with support for 4K resolution, allowing users to create visually stunning displays that can captivate audiences. The ability to handle multiple video formats and high-definition graphics makes these players suitable for intricate presentations, advertising campaigns, and immersive experiences.

One of the standout features of the Nuvo players is their extensive storage capacity. With options for SSD and HDD integration, users can store large libraries of media content directly on the device. This means that even large installations can be managed efficiently without the need for constant external data access. The compact size of the players also allows for easy placement in various environments without taking up excessive space.

Connectivity is another key area where the Nuvo NV-E6GXS and NV-E6GMS shine. They come with an array of ports, including HDMI, USB, and Ethernet, facilitating seamless integration into existing digital signage ecosystems. The players support both wired and wireless networking options, enabling flexible content updates and remote management capabilities. This ensures that users can quickly change displays, update content, or troubleshoot issues from anywhere.

Further enhancing their functionality, the Nuvo media players come pre-installed with versatile software for content management and scheduling. Users can easily create playlists, schedule content to play at specific times, and even manage multiple displays from a single interface. The intuitive user interface simplifies the overall operation, making it accessible even for those with limited technical expertise.

In terms of durability, the Nuvo NV-E6GXS and NV-E6GMS are built to withstand demanding environments. Their fanless design ensures quiet operation, making them an excellent choice for noise-sensitive applications. With thermal management technologies, these devices maintain optimal performance even during prolonged usage, which is essential for installations intended for continuous operation.

In conclusion, the Nuvo NV-E6GXS and NV-E6GMS are powerful digital signage solutions that combine high-performance hardware with versatile software capabilities. Their support for 4K content, extensive connectivity options, and robust management features make them suitable for a broad range of applications, meeting diverse needs while delivering outstanding performance. Whether for advertising, information dissemination, or educational purposes, these media players offer an effective way to engage audiences and enhance communication.
Top Page Image Contents