Jenn-Air JDB-5 warranty Troubleshooting, Problem Solution

TROUBLESHOOTING

CHECK THESE POINTS TO HELP SAVE YOU TIME AND MONEY.

PROBLEM	SOLUTION
Dishwasher will not fill	• Press the START/Cancel pad to start the dishwasher.
	• Be sure door is latched securely.
	• Be sure the water is turned on.
	• Check that the pad is properly selected for a cycle.
	• Check your home‘s circuit breaker or fuse box.
	• Check inlet hose for a kink.
	• Check water valve inlet for sediment and clean if necessary.
Dishwasher will not drain/	• If hooked up to a food waste disposer, be sure the knock-out is removed from
Water in tub bottom	the disposer inlet.
	• Check for food obstruction in the drain or disposer.
	• Check drain hose for a kink.
	• Check your home‘s circuit breaker or fuse box.
	• Check that the cycle is completed.
Dishwasher adds water at	• This is normal. The sensor (select models) in the pump must stay submerged so
end of cycle	a short fill of water is added after the cycle’s last drain.
Detergent cup is not empty	• Check that the cycle is completed.
	• Be sure dispenser is not blocked.
	• Use fresh detergent stored in a cool, dry place.
Dishwasher seems noisy	• A water valve hiss during fill is normal.
	• Water circulation sounds are normal.
	• A thumping sound may be a wash arm bumping an item that is extending
	beyond the racks. Readjust load to avoid obstructing wash arm.
	• Chopping or grinding sounds may be heard as the internal chopper blade chops
	hard items like fruit seeds, nuts, etc.
	• Humming during the drain is normal.
	• A snap noise is the detergent cup lid hitting the door liner when the dishwasher
	door is opened at the end of the cycle. This is normal.
	• Proper installation affects the noise level.
Cycle takes too long (Heating	• Super Scrub or Sanitize (select models) has been selected and the cycle is
Delay light [select models]	extended to heat water.
stays on)	• Check to see that the incoming water temperature is 120° F (49° C).
Dishwasher has an odor	• Run dishes being held in the dishwasher through a Rinse Only cycle.
	• Many dishwashers have a “new” smell when first installed. This will dissipate with use.
	• Dishwasher may not be draining properly. (See Dishwasher Will Not Drain section.)
	• For a strong odor, place baking soda in both sides of the detergent cup. Select
	China/Crystal cycle and allow the water to circulate for about 10 minutes. Interrupt
	the cycle by unlatching the door and let it stand overnight. Restart the dishwasher by
	latching the door and allow it to complete the cycle. Another alternative is to use a
	dishwasher cleaning product such as Jet-Dry Dishwasher Cleaner*.
Dishwasher leaks	• Check that the dishwasher is level. (Refer to the Installation Instructions.)
	• Suds can cause the dishwasher to overflow. Measure the detergent carefully and
	use only detergents designed for use in a dishwasher. Less detergent is needed
	in soft water. Try another brand of detergent if sudsing continues.
	• Follow directions closely on how to add a forgotten item (pg. 3).
	• To avoid rinse aid leaking from the dispenser, be sure the lid is securely attached.
*Brand names are trademarks of the respective manufacturer.		Cont.

16