TROUBLESHOOTING PROCEDURE
WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any internal components of the unit. Before any attempt to replace a component be sure to check all electrical
TROUBLE | PROBABLE CAUSE | REMEDY |
Light Display does not go on. | a) Dispensing unit unplugged | a) Reconnect dispensing unit |
No power | b) No power from terminal block | b) Check the terminal block for loose wire |
No water when Rinse Switch | a) Water supply off | a)Turn on water |
is depressed | b) Clogged inlet screen (water valve) | b) Disconnect water line and clean inlet screen |
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No product when Dispense | a) No product in hopper | a) Add product if auger spring is moving |
Button is depressed | b) Auger spring not working | b) Engage hopper to auger motor’s gear |
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| Replace damaged coupling if needed |
| c) Inoperative auger motor | Check connections of motor, relay and/or |
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| switch, if needed replace such component. |
| d) Hopper outlet clogged | d) Clean hopper and dry thoroughly |
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Water does not shut off | a) Leaking inlet water valve | a) Clean and check all fittings of water valve. |
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| Replace water inlet valve |
| b) Malfunctioning Timer | b) Replace Timer (automatic units only) |
| c) Inoperative dispense switch | c) Check switch connections. Replace dispense switch |
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Drink too strong | a) Water flow too low | a) Adjust water flow (see To Adjust Water Flow Rate) |
| b) Product throw too high | b) Adjust product throw (see To Adjust Product Rate)) |
Drink too weak | a) No product in hopper | a) Add product |
| b) Product throw too low | b) Adjust product throw (see To Adjust Product Rate) |
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Water drips from mixing | a) Temperature too high | a) Adjust the thermostat accordingly |
chamber | b) Leaking inlet water valve | b) Check fittings, if needed replace water valve |
| c) Too much water in tank’s | c) Remove tank top and clean holes in inner |
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Cold drink | a) No hot water | a) Allow tank to heat |
| b) Run out of hot water | b) Allow tank to heat after filling |
| c) Tank does not heat up | c) Check for loose wire on either thermostat |
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| or heating element. Replace either or |
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Drink not whipped | a) No whipper blade | a) Replace whipper blade |
| b) Whipper blade stuck | b) Check blade alignment, if needed replace |
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| blade and mixing chamber |
| c) Inoperative whipper motor | c) Replace whipper motor |
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Noise coming from mixing | Whipper blade not properly aligned | Check blade alignment, if needed replace blade and mix- |
chamber |
| ing chamber |
Light Display does not go on | Defective light bulb and/or ballast. | Check for loose wire or properly plugged light bulb. |
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Grinding noise coming from | Hopper not properly engaged | Check the mating between the auger motor’s gear and |
unit |
| hopper’s coupling |
Dispenser repeats cycle. | a) Malfunctioning Timer. | a) Replace Timer (automatic units only) |
| b) Malfunctioning Dispense Switch |
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