Component video troubleshooting chart

Problem: You cannot see a video image on your TV/Display that is satisfactory, while using the HP Digital Entertainment Center that is connected with component video out.

Solution: Select the condition and corresponding procedure that most closely matches your problem when connected to Component Video Out:

Problem

Screen image

Solution: See

 

 

 

DVD does not

A DVD error message on screen, or an extended blank screen,

“DVD Does Not Play or an Error

play

indicates that your DVD will not play. Your commercial DVD

Appears on Screen” on page 24.

 

might not play video when connected to Component Video Out

 

 

at 720p or 1080i.

 

 

 

 

Blank screen

No video image.

“Blank screen (blue, black, or

 

Screen is blue, black, or very distorted.

distorted)” on page 25.

 

Component Video Out may not work because the output setting

After inserting a DVD, see “DVD

 

remains at an unsupported format. For example, 480p format is

 

set on a standard-definition TV that does not support a 480p

Does Not Play or an Error Appears

 

format. Some displays may not accept 720p format.

on Screen” on page 24.

 

 

 

 

No video image after you have changed the Video Out cable

“Check component video” on

 

connection to the TV.

page 23.

 

 

 

Wrong colors or

The screen displays wrong colors or erratic video, after Media

“Wrong Colors or Erratic Video on

erratic video

Center optimizes your display.

Screen” on page 29.

 

 

 

DVD does not play or an error appears on screen

Content-protected commercial DVD playback requires 480i or 480p format settings when component video is connected. This applies to most retail movie DVDs. DVDs may not play after your TV/Display settings are optimized because of copy protection that is built into commercial DVDs.

Problem: You might see a blank screen or an error message indicating that your DVD will not play, after you insert it into the drive and select play.

Solution: To play a commercial DVD video, in component video, in Media Center, if you see an error message or blank screen:

1Press Stop on the remote control.

2Press Media Center on the remote control or keyboard.

3Click More Programs, HP Settings, and then Video Settings.

24HP Digital Entertainment Center TV/Display Setup Guide