GE 960 Series manual Control Troubleshooting, Model 960 Alarms

960 Control Troubleshooting

Alarms

The Model 960 continuously monitors itself and sounds an alarm if it detects something wrong. The alarm is a beep that is on for one second and then off for nine seconds.

When the alarm sounds, the display shows the letters “Err” with a number from 1 to 4. The table below lists the Err numbers, a description of each error, the cause of the error, and the solutions. To silence the alarm, press any button on the control. If the error still exists, the control will go back to the alarm condition after 30 seconds.

Model 960 Alarms

Indication	Description	Cause	Solution
Err1	Electronics Failure	Control settings need	Press any key to load default values. Refer to
		reprogramming.	“Programming the Model 960 Control”.
Err2	Improper start of	Valve camshaft has been	Press any key to silence the alarm. (Note:
	regeneration (limit switch	manually rotated during a	Alarm automatically clears at “TIME OF
	closed when it should be	regeneration.	REGEN”.)
	open).	Valve camshaft has been	The control will turn the motor on and drive
		manually rotated out of	the camshaft to the proper location.
		“regeneration complete”
		position.
		Faulty motor.	Replace the control.
		Faulty motor drive.
			Replace the control.
		Faulty switch.
			Replace the control.
Err3	Improper finish of	Valve camshaft has been	The control will turn the motor on and drive
	regeneration (limit switch	manually rotated out of	the camshaft to the proper location.
	open when it should be	“regeneration complete”
	closed).	position.
		Faulty motor.	Replace the control.
		Faulty motor drive.
			Replace the control.
		Faulty switch.
			Replace the control.
Err4	Improper control settings (one	One or more settings out of the	Hardness: Adjust range: 3 to 250.
	or more settings out of the	allowable range.	Capacity: Adjust range: 0.1 to 140.0.
	allowable range).		Refill control: Adjust range: 1 to 99.
			Regenerant draw value: Adjust range per
			Table 4.

	Problem		Possible Cause		Solution
1.	Capacity display stays at 9999	a.	Total system capacity was calculated to be	A. As the water usage continues, the remaining
	even through there is water		a value greater than 9999.		capacity will drop below 9999 and then other
	usage.				values will be shown.
2.	Timer beeps when left arrow	A.	Button is only active in the programming	A.	Refer to the Programming section.
	button is pressed.		mode.
3.	Timer does not respond to	A.	Button is not active in the programming	A. Refer to the Regeneration section.
	REGEN button.		mode.
4.	Timer does not display time of	A.	Transformer is unplugged.	A.	Connect power.
	day.	B.	No electric power at outlet.	B. Repair outlet or use working outlet.
		C.	Defective transformer.	C.	Replace transformer.
		D.	Defective circuit board.	D.	Replace control.
5.	Timer does not display correct	A.	Outlet operated by a switch.	A. Use outlet not controlled by switch.
	time of day.	B.	Power outages.	B.	Reset Time of Day.

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