ExpertNet Lite Assessment Tool - User Guide

Troubleshooting

Q:My customer does not want to give us the community string. Is there a workaround to not giving Avaya or its representatives the community string(s)?

A:Without the community strings we cannot retrieve performance criteria (CPU, interface) from devices. A workaround is to ask the customer to create temporary Read community strings that expire or will be deleted when ELAT has concluded data collection. Once the community strings expire or are deleted, the community strings in the dataset will no longer be valid and will not compromise the customer’s network. We recommend "public" or "Avaya" as the Read community strings. Please have the customer verify that the community strings will expire after data collection has concluded.

Q: Why do I not see a path that I was expecting to see?

A:The following are some of the reasons why you do not see the expected path:

●The EDT may not discover the desired subnet because, either there is no read SNMP community string available for any of the devices along the path, or the sub-network is out of scope limit.

●The ELAT Controller could not complete the "traceroute" to the desired host.

●The expected path is part of another long path, in which case, the expected path was removed as a Redundant path.

Q: Why do I see 100% packet loss for a given path?

A:The following are some of the reasons:

●Some devices are not responding to UDP ping which will show up as 100% packet loss. Use the udping utility located in the /bin directory to verify that the device does respond to UDP ping.

●The Network might have changed during the data collection phase, in which case, the device is not reachable.

If the device responds to an ICMP, but not a UDP ping, use the ICMP option.

Q: Why are there no interface statistics for one of my routers?

A:Usually this is caused when the device does not support the standard MIB-2 interface counters. This is common for Avaya Cajun devices in particular. Please verify the inOctets / outOctets and inDiscards / outDiscards are available using MIB browser.

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Avaya ELAT manual Troubleshooting, Why do I not see a path that I was expecting to see?
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ELAT specifications

Avaya ELAT, or Emerging Leaders Associate Training, is a specialized program designed by Avaya, a global leader in enterprise communications. The ELAT program focuses on equipping participants with the essential skills and knowledge required to thrive in the fast-evolving landscape of communication technologies.

One of the main features of Avaya ELAT is its comprehensive curriculum, which covers a wide range of subjects, including cloud communications, unified communications, artificial intelligence in customer experience, and data analytics. This multidimensional approach ensures that participants gain a well-rounded understanding of the technologies shaping the future of enterprise communications.

Another significant characteristic of the Avaya ELAT program is its emphasis on hands-on experience. Participants engage in practical workshops and real-world scenarios that allow them to apply their learning immediately. This practical application reinforces theoretical concepts, enhancing participants' problem-solving abilities and technical proficiency in a workplace environment.

Moreover, the program leverages Avaya’s robust technological ecosystem, which includes advanced software and hardware solutions. By using industry-leading products, participants gain firsthand exposure to the tools they will encounter in their careers, fostering familiarity and decreasing the learning curve upon entering the workforce.

Collaboration is a key component of Avaya ELAT. Participants often work in teams, facilitating the development of interpersonal skills and teamwork capabilities, essential traits in today’s job market. The program actively encourages networking among peers and industry professionals, providing invaluable opportunities for mentorship and career advancement.

Lastly, Avaya ELAT focuses on nurturing leadership qualities in its participants. Through various leadership training modules, participants learn how to lead teams effectively, communicate vision, and influence change within their organizations. This focus on leadership ensures that graduates of the program are not only skilled technicians but also future leaders in technology.

In conclusion, Avaya ELAT stands out with its well-rounded curriculum, hands-on experience, emphasis on collaboration, and leadership development. By equipping emerging leaders with the essential skills and knowledge required in the realm of enterprise communications, Avaya ELAT plays a pivotal role in shaping the future leaders of the industry.
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