Troubleshooting | Paradyne 9783, FrameSaver DSL instruction

Contents

8	Troubleshooting
	H	Problem Indicators	8-2
	H Resetting the Unit and Restoring Communication		8-3
		Resetting the Unit from the Control Menu	8-3
		Resetting the Unit By Cycling the Power	8-3
		Restoring Communication with an Improperly Configured Unit	8-4
	H Troubleshooting Management Link Feature		8-5
	H LMI Packet Capture Utility Feature		8-5
		Viewing Captured Packets from the Menu-Driven User Interface . . .	8-6
	H	Alarms	8-7
	H	Trap Event Log	8-11
	H	Troubleshooting Tables	8-11
		Device Problems	8-11
		ATM Problems	8-13
		Frame Relay PVC Problems	8-14
	H	Tests Available	8-15
		Test Timeout Feature	8-16
	H Starting and Stopping a Test		8-16
		Aborting All Tests	8-17
	H	PVC Tests	8-18
		PVC Loopback	8-19
		Send Pattern	8-19
		Monitor Pattern	8-20
		Connectivity	8-20
	H	DTE Loopback	8-21
	H	IP Ping Test	8-22
	H	Lamp Test	8-24

9 Setting Up OpenLane for FrameSaver Devices

H OpenLane Support of FrameSaver Devices		9-1
H	Setting Up the OpenLane SLM System	9-2
H	Setting Up FrameSaver and SLV Support	9-3

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July 2000

9783-A2-GB20-00

Image 6

Paradyne 9783, FrameSaver DSL manual Troubleshooting

Contents

FrameSaver DSL Copyright E 2000 Paradyne Corporation All rights reserved Contents Configuration Options Operation and Maintenance Troubleshooting Setting Up Network Health for FrameSaver Devices Index About This Guide Purpose and Intended AudienceDocument Organization Test procedures Troubleshooting. Provides device problem resolutionAlarm, and other information, as well as troubleshooting Setting Up OpenLane for FrameSaver Devices. Identifies Product-Related Documents To indicate a hyperlink to additional information When viewing this manual online. Click onConventions Used Highlighted text About the FrameSaver DSL Unit System OverviewSystem Overview FrameSaver DSL Features and Benefits Features 9783-A2-GB20-00 July Benefits DSL ATM Frame Relay FrameSaver DSL Feature Sets Feature Set Basic Advanced Feature Basic Features Maximum Number of PVCs and Management PVCs Supported Advanced SLV Features OpenLane SLM System About the FrameSaver DSL Unit User Interface Basic Operation Procedure Logging On If your login was Then Main Menu Select Screen Work Areas Screen Format DescriptionThis is a remote-site unit that supports 8 PVCs and has Navigating the Screens Keyboard KeysPress Function Keys Select For the screen Press Enter to Function Switching Between Screen Areas Selecting from a Menu Selecting a Field Entering InformationExample User Interface and Basic Operation Configuration Procedures Basic Configuration Configuration Menu Configuration Option Areas Configuration Option Area Description Accessing and Displaying Configuration Options Main Menu → Configuration Changing Configuration Options Configuration → PVC Connections Saving Configuration Options Configuration Options Overview Configuration Options Using the Easy Install Feature Main Menu → Easy InstallEasy Install Screen Example Easy Install Configuration Options 1 TS Access DlciTS Access VPI Create a Dedicated Network Management Link Easy Install Configuration Options 2TS Access VCI Ethernet Port Options Screen Configuration → Data Ports → Dlci Records Setting Up So the Router Can Receive RIPEntering System Information Setting the System Clock Main Menu → Control → System Information Configuration Option Tables Configuring the Overall System System Frame Relay and LMI Options 1 Configuring Frame Relay and LMI for the SystemMain Menu → Configuration → System → Frame Relay and LMI LMI Behavior LMI Status Enquiry N1 Possible Settings 1, 2, 3, 4 LMI Heartbeat T1 Possible Settings 5, 10, 15, 20, 25System Frame Relay and LMI Options 2 Configuring Service Level Verification Options Service Level Verification Options 1 Service Level Verification Options 2 SLV Timeout Clearing Event ThresholdSLV Packet Size bytes Test Timeout Configuring General System OptionsMain Menu → Configuration → System→ General General System Options Main Menu → Configuration → Network → Physical Configuring the Physical InterfacesConfiguring the Network Interface Network Physical Interface Options Data Port Physical Interface Options 1 Configuring the User Data PortMain Menu → Configuration → Data Ports → Physical Transmit Clock Source Data Port Physical Interface Options 2 Monitor DTRPort DTE Initiated Loopbacks Data Port Frame Relay Options 1 Configuring Frame Relay for the Data PortMain Menu → Configuration → Data Ports → Frame Relay LMI Parameters Data Port Frame Relay Options 2 Cell Delineation Error Event Threshold Configuring ATM for the Network InterfaceMain Menu → Configuration → Network → ATM Network ATM Options Dlci Number Configuring Circuit and Dlci RecordsDlci Record Options 1 VPI,VCI Number VPI CIR bps Dlci Type Possible Settings Standard, MultiplexedDlci Record Options 2 Committed Burst Size Bc Bits Dlci Priority Dlci Record Options 3Excess Burst Size Bits Outbound Management Priority Configuring PVC Connections Main Menu → Configuration → PVC Connections10. PVC Connection Options 1 Destination Dlci 10. PVC Connection Options 2Destination Link Destination Edlci Setting Up Management and Communication Options Configuring Node IP Information 11. Node IP Options 1 11. Node IP Options 2 TS Access Management Link 11. Node IP Options 3 Configuring Management PVCs 12. Management PVC Options 1Name Primary Link Possible Settings Net1-FR1, Port-1, Clear 12. Management PVC Options 2Set DE 12. Management PVC Options 3 Primary DlciPrimary Edlci 13. General Snmp Management Options 1 Configuring General Snmp ManagementName 1 Access Snmp Management Name 2 Access 13. General Snmp Management Options 2 14. Telnet and FTP Session Options 1 Configuring Telnet and/or FTP Session SupportTelnet Login Required Telnet Session Inactivity Timeout 14. Telnet and FTP Session Options 2Disconnect Time Minutes FTP Session FTP Login Required14. Telnet and FTP Session Options 3 FTP Max Transfer Rate Kbps 15. Snmp NMS Security Options Configuring Snmp NMS SecurityAccess Type NMS IP Validation Snmp Traps Configuring Snmp Traps16. Snmp Traps Options 1 Number of Trap Managers 16. Snmp Traps Options 2 Enterprise Specific Traps Link Traps Interfaces Link Traps Possible Settings Disable, Up, Down, Both16. Snmp Traps Options 3 Rmon Traps Configuring the Ethernet Port 17. Ethernet Port Options 1Interface Status 17. Ethernet Port Options 2 Proxy ARP Port Use Configuring the Communication Port18. Communication Port Options 1 Character Length Stop Bits Login Required18. Communication Port Options 2 Ignore Control Leads 18. Communication Port Options 3 18. Communication Port Options 4 RIP Dial-In Access Configuring the COM Port to Support an External ModemExternal Modem Commands 19. External Modem COM Port Options Security and Logins Limiting Access Controlling Asynchronous Terminal Access Set the configuration option Controlling External COM Port Device Access Controlling Telnet or FTP Access Limiting Telnet Access Limiting FTP Access Limiting Telnet or FTP Access Over the TS Management Link Controlling Snmp Access Disabling Snmp Access Assigning Snmp Community Names and Access Levels Limiting Snmp Access Through IP Addresses Creating a Login Main Menu → Control → Administer LoginsField Enter Modifying a Login Deleting a Login Operation and Maintenance Displaying System Information Main Menu → Status → IdentityView this field To find Viewing LEDs and Control Leads Main Menu → Status → Display LEDs and Control LeadsDisplay LEDs & Control Leads Screen LED Descriptions General Status LEDs 1 Label Indication Color What It Means Network Interface LEDs Label Indication Color What It Means User Data Port LED Label Indication Color What It Means Network Interface Control Lead DescriptionsAdditional Control Leads Label Indication What It Means User Data Port Device Messages Device Messages 1 What It Indicates What To Do Device Messages 2 What It Indicates What To Do See Changing Software Device Messages 3 What It Indicates What To Do Device Messages 4 What It Indicates What To Do See Upgrading System Reset COM Port Device Messages 5 What It Indicates What To Do Status Information Status Menu System and Test Status Messages Last System Reset Date and TimeSelf-Test Results Messages Last System Reset Date and Time Self-Test Results Messages Health and Status Messages Health and Status Messages 1 What It Indicates Health and Status Messages 2 What It Indicates Frame relay link Health and Status Messages 3 What It Indicates Frame relay link 1, 2 Test Status Messages Test Status Messages 1 What It Indicates Test Status Messages 2 What It Indicates Send Pttn Active, Interface PVC Connection Status Screen Example PVC Connection StatusMain Menu → Status → PVC Connection Status PVC Connection Status 1 Field PVC Connection Status 2 Field What It Indicates Network Interface Status Screen Example Network Interface StatusMain Menu → Status → Network Interface Status 10. Network Interface Status Field What It Indicates IP Routing Table Main Menu → Status → IP Routing TableIP Routing Table Screen Example 11. IP Routing Table Values Column What It Indicates Performance Statistics Main Menu → Status → Performance StatisticsPerformance Statistics Menu Performance Statistics → Frame Relay Clearing Performance StatisticsPerformance Statistics → Clear All Statistics Performance Statistics → ESF Line Service Level Verification Performance Statistics Average round trip latency is measured every SLV sampling Dlci Performance Statistics Main Menu → Status → Performance Statistics → Dlci13. Dlci Performance Statistics 1 What It Indicates 13. Dlci Performance Statistics 2 What It Indicates CIR&EIR Main Menu → Status → Performance Statistics → Frame Relay Frame Relay ErrorsFrame Relay Performance Statistics 14. Frame Relay Performance Statistics 1 What It Indicates 14. Frame Relay Performance Statistics 2 What It Indicates Frame Relay Errors contdFrame Relay Hdlc Errors Frame Relay LMI 15. ATM Performance Statistics 1 What It Indicates ATM Performance StatisticsMain Menu → Status → Performance Statistics → ATM TC Sublayer 15. ATM Performance Statistics 2 What It Indicates Ethernet Performance Statistics Main Menu → Status → Performance Statistics → EthernetStatistic What It Indicates Trap Event Log Main Menu → Status → Trap Event LogTrap Event Log Screen Example Operation and Maintenance FTP Operation FTP File Transfers Command Definition Dir directory Upgrading System Software If the message displayed is Then Determining Whether a Download Is Completed Changing Software Transferring Collected Data If retrieving Then Troubleshooting Problem Indicators Indicators See Resetting the Unit and Restoring Communication Resetting the Unit from the Control MenuResetting the Unit By Cycling the Power Restoring Communication with an Improperly Configured Unit If selecting Following occurs Troubleshooting Management Link Feature LMI Packet Capture Utility FeatureMain Menu → Control → LMI Packet Capture Utility LMI Packet Capture Utility → Display LMI Trace Log LMI Trace Log Example Alarms Alarm Conditions 1 What It Indicates What To Do Alarm Conditions 2 What It Indicates What To Do Alarm Conditions 3 What It Indicates What To Do Alarm Conditions 4 What It Indicates What To Do See Trap Event Log in , Operation and Maintenance Troubleshooting TablesDevice Problems Device Problems 1 Symptom Possible Cause Solutions Device Problems 2 Symptom Possible Cause Solutions Unit ATM Problems ATM Problems Symptom Possible Cause Solutions Frame Relay PVC Problems Frame Relay PVC Problems Symptom Possible Cause Solutions Tests Available Test Menu Example Test Timeout Feature When the status of a test is Only command available isStarting and Stopping a Test Aborting All Tests Active PVC Tests PVC Tests Screen Example Main Menu → Test → Network PVC Tests PVC LoopbackSend Pattern Main Menu → Test → Data Port PVC Tests Monitor Pattern Connectivity DTE Loopback Main Menu → Test → Data Port Physical Tests IP Ping Test Main Menu → Test → IP Ping Procedure Lamp Test Main Menu → Test → Lamp Test Setting Up OpenLane for FrameSaver Devices OpenLane Support of FrameSaver DevicesOpenLane Support of FrameSaver Devices Setting Up the OpenLane SLM System Setting Up FrameSaver and SLV Support Setting Up OpenLane for FrameSaver Devices Setting Up Network Health for FrameSaver Devices 10-1 Installation and Setup of Network Health Discovering FrameSaver Elements Configuring the Discovered Elements Grouping Elements for Reports About Service Level Reports Generating Reports for a GroupAbout At-a-Glance Reports Reports Applicable to FrameSaver SLV Devices About Trend ReportsPrinted Reports 10-8 10-9 10-10 Menu Hierarchy Menus Menu Hierarchy Frame Relay Mode Status Easy Install Control Menu Hierarchy Snmp MIBs and Traps, Rmon Alarm Defaults MIB Support Downloading MIBs and Snmp Traps System Group mib-2 FrameSaver Units sysDescr systemFrameSaver Units sysObjectID system Physical Layer Interfaces Group mib-2Paradyne Indexes to the Interface Table ifTable Frame Relay Logical Layer NetScout Indexes to the Interface Table ifTable Rmon Logical Layer Standards Compliance for Snmp Traps Examples Table B-3. warmStart Trap What It Indicates Possible Cause Trap authenticationFailureTrap warmStart Variable-Binding Traps linkUp and linkDown Physical Sublayer Sample strings Table B-6. linkUp and linkDown Variable-Bindings 2 Interface Variable-Bindings Possible Cause ATM Logical Link Sublayer Traps enterprise-Specific DevHealthAndStatus SLVs devFrExt.mib Placeholder Traps RMON-Specific EventIndex EventDescription EventType Rmon Alarm and Event DefaultsEvent Defaults Rising Event Operation Physical Interface Alarm Defaults Frame Relay Link Alarm Defaults Snmp MIBs and Traps, and Rmon Alarm Defaults Dlci Alarm Defaults ± Paradyne Area MIB FR DTE MIB Frames Sent Snmp MIBs and Traps, and Rmon Alarm Defaults Object ID Cross-References Numeric Order 6.1.2.1.2.2.1 6.1.2.1.2.10.32.2.16.1.4.1.1795.2.24.2 6.1.4.1.1795.2.24.2.6.9.4 Dlci CIR Dlci EIR 6.1.4.1.1795.2.24.2.6.9.4.4.2 6.1.4.1.1795.2.24.2.6.9.4.5.2.1 6.1.4.1.1795.2.24.2.6.9.4.7.1 6.1.4.1.1795.2.24.2.6.9.4.10.3.1 6.1.2.1.10.32.2.1 Snmp MIBs and Traps, and Rmon Alarm Defaults Connectors, Cables, Pin Assignments Rear Panel Figure C-1. DSL Network Interface Cable with RJ48C Connector DSL Network Interface Cable COM Port Connector Signal Direction Pin # Standard EIA-232-D Crossover Cable Pin AT Command String To configure the modem to Data Port Connector Standard V.35 Straight-through CableDirection Pin Socket Ethernet Port Connector Connectors, Cables, and Pin Assignments Technical Specifications Ethernet Port COM PortDSL Network Interface Data Port Equipment List Model / Feature NumberFrameSaver SLV Upgrade Equipment Optional Features Description Model / Feature NumberDescription Part Number Feature Number Cables Index Numbers IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8 IN-9