Troubleshooting | Paradyne FrameSaver DSL, 9783 instruction

Troubleshooting

8

This chapter includes the following:

HProblem Indicators

HResetting the Unit and Restoring Communication

ÐResetting the Unit from the Control Menu

ÐResetting the Unit By Cycling the Power

ÐRestoring Communication with an Improperly Configured Unit

HTroubleshooting Management Link Feature

HLMI Packet Capture Utility Feature

ÐViewing Captured Packets from the Menu-Driven User Interface

HAlarms

HTrap Event Log

HTroubleshooting Tables

ÐDevice Problems

ÐATM Problems

ÐFrame Relay PVC Problems

HTests Available

ÐTest Timeout Feature

HStarting and Stopping a Test

ÐAborting All Tests

HPVC Tests

ÐPVC Loopback

ÐSend Pattern

ÐMonitor Pattern

ÐConnectivity

9783-A2-GB20-00

July 2000

8-1

Image 141

Paradyne FrameSaver DSL, 9783 manual Troubleshooting

Contents

FrameSaver DSL Copyright E 2000 Paradyne Corporation All rights reserved Contents Configuration Options Operation and Maintenance Troubleshooting Setting Up Network Health for FrameSaver Devices Index About This Guide Purpose and Intended AudienceDocument Organization Alarm, and other information, as well as troubleshooting Troubleshooting. Provides device problem resolutionTest procedures Setting Up OpenLane for FrameSaver Devices. Identifies Product-Related Documents Conventions Used When viewing this manual online. Click onTo indicate a hyperlink to additional information Highlighted text About the FrameSaver DSL Unit System OverviewSystem Overview Features FrameSaver DSL Features and Benefits 9783-A2-GB20-00 July Benefits Frame Relay DSL ATM FrameSaver DSL Feature Sets Basic Advanced Feature Feature Set Basic Features Maximum Number of PVCs and Management PVCs Supported Advanced SLV Features OpenLane SLM System About the FrameSaver DSL Unit User Interface Basic Operation Logging On Procedure If your login was Then Select Main Menu Screen Work Areas Screen Format DescriptionThis is a remote-site unit that supports 8 PVCs and has Navigating the Screens Keyboard KeysPress Select For the screen Press Enter to Function Function Keys Selecting from a Menu Switching Between Screen Areas Selecting a Field Entering InformationExample User Interface and Basic Operation Configuration Procedures Configuration Menu Basic Configuration Configuration Option Area Description Configuration Option Areas Main Menu → Configuration Accessing and Displaying Configuration Options Configuration → PVC Connections Changing Configuration Options Saving Configuration Options Overview Configuration Options Configuration Options Using the Easy Install Feature Main Menu → Easy InstallEasy Install Screen Example Easy Install Configuration Options 1 TS Access DlciTS Access VPI TS Access VCI Easy Install Configuration Options 2Create a Dedicated Network Management Link Ethernet Port Options Screen Entering System Information Setting the System Clock Setting Up So the Router Can Receive RIPConfiguration → Data Ports → Dlci Records Main Menu → Control → System Information Configuring the Overall System Configuration Option Tables Main Menu → Configuration → System → Frame Relay and LMI Configuring Frame Relay and LMI for the SystemSystem Frame Relay and LMI Options 1 LMI Behavior LMI Status Enquiry N1 Possible Settings 1, 2, 3, 4 LMI Heartbeat T1 Possible Settings 5, 10, 15, 20, 25System Frame Relay and LMI Options 2 Service Level Verification Options 1 Configuring Service Level Verification Options Service Level Verification Options 2 SLV Timeout Clearing Event ThresholdSLV Packet Size bytes Main Menu → Configuration → System→ General Configuring General System OptionsTest Timeout General System Options Configuring the Network Interface Configuring the Physical InterfacesMain Menu → Configuration → Network → Physical Network Physical Interface Options Main Menu → Configuration → Data Ports → Physical Configuring the User Data PortData Port Physical Interface Options 1 Transmit Clock Source Data Port Physical Interface Options 2 Monitor DTRPort DTE Initiated Loopbacks Main Menu → Configuration → Data Ports → Frame Relay Configuring Frame Relay for the Data PortData Port Frame Relay Options 1 LMI Parameters Data Port Frame Relay Options 2 Main Menu → Configuration → Network → ATM Configuring ATM for the Network InterfaceCell Delineation Error Event Threshold Network ATM Options Dlci Record Options 1 Configuring Circuit and Dlci RecordsDlci Number VPI,VCI Number VPI Dlci Record Options 2 Dlci Type Possible Settings Standard, MultiplexedCIR bps Committed Burst Size Bc Bits Excess Burst Size Bits Dlci Record Options 3Dlci Priority Outbound Management Priority Configuring PVC Connections Main Menu → Configuration → PVC Connections10. PVC Connection Options 1 Destination Link 10. PVC Connection Options 2Destination Dlci Destination Edlci Configuring Node IP Information Setting Up Management and Communication Options 11. Node IP Options 1 11. Node IP Options 2 11. Node IP Options 3 TS Access Management Link Configuring Management PVCs 12. Management PVC Options 1Name Primary Link Possible Settings Net1-FR1, Port-1, Clear 12. Management PVC Options 2Set DE 12. Management PVC Options 3 Primary DlciPrimary Edlci Name 1 Access Configuring General Snmp Management13. General Snmp Management Options 1 Snmp Management 13. General Snmp Management Options 2 Name 2 Access Telnet Login Required Configuring Telnet and/or FTP Session Support14. Telnet and FTP Session Options 1 Telnet Session Inactivity Timeout 14. Telnet and FTP Session Options 2Disconnect Time Minutes 14. Telnet and FTP Session Options 3 FTP Login RequiredFTP Session FTP Max Transfer Rate Kbps Access Type Configuring Snmp NMS Security15. Snmp NMS Security Options NMS IP Validation 16. Snmp Traps Options 1 Configuring Snmp TrapsSnmp Traps Number of Trap Managers Enterprise Specific Traps 16. Snmp Traps Options 2 16. Snmp Traps Options 3 Link Traps Possible Settings Disable, Up, Down, BothLink Traps Interfaces Rmon Traps Configuring the Ethernet Port 17. Ethernet Port Options 1Interface Status Proxy ARP 17. Ethernet Port Options 2 18. Communication Port Options 1 Configuring the Communication PortPort Use Character Length 18. Communication Port Options 2 Login RequiredStop Bits Ignore Control Leads 18. Communication Port Options 3 RIP 18. Communication Port Options 4 External Modem Commands Configuring the COM Port to Support an External ModemDial-In Access 19. External Modem COM Port Options Security and Logins Controlling Asynchronous Terminal Access Limiting Access Set the configuration option Controlling Telnet or FTP Access Controlling External COM Port Device Access Limiting Telnet Access Limiting FTP Access Limiting Telnet or FTP Access Over the TS Management Link Disabling Snmp Access Controlling Snmp Access Assigning Snmp Community Names and Access Levels Limiting Snmp Access Through IP Addresses Creating a Login Main Menu → Control → Administer LoginsField Enter Deleting a Login Modifying a Login Operation and Maintenance Displaying System Information Main Menu → Status → IdentityView this field To find Viewing LEDs and Control Leads Main Menu → Status → Display LEDs and Control LeadsDisplay LEDs & Control Leads Screen General Status LEDs 1 Label Indication Color What It Means LED Descriptions User Data Port LED Label Indication Color What It Means Network Interface LEDs Label Indication Color What It Means Additional Control Leads Label Indication What It Means Control Lead DescriptionsNetwork Interface User Data Port Device Messages 1 What It Indicates What To Do Device Messages See Changing Software Device Messages 2 What It Indicates What To Do Device Messages 3 What It Indicates What To Do See Upgrading System Device Messages 4 What It Indicates What To Do Device Messages 5 What It Indicates What To Do Reset COM Port Status Menu Status Information Self-Test Results Messages Last System Reset Date and Time Last System Reset Date and TimeSystem and Test Status Messages Self-Test Results Messages Health and Status Messages 1 What It Indicates Health and Status Messages Frame relay link Health and Status Messages 2 What It Indicates Frame relay link 1, 2 Health and Status Messages 3 What It Indicates Test Status Messages 1 What It Indicates Test Status Messages Send Pttn Active, Interface Test Status Messages 2 What It Indicates Main Menu → Status → PVC Connection Status PVC Connection StatusPVC Connection Status Screen Example PVC Connection Status 1 Field PVC Connection Status 2 Field What It Indicates Main Menu → Status → Network Interface Status Network Interface StatusNetwork Interface Status Screen Example 10. Network Interface Status Field What It Indicates IP Routing Table Main Menu → Status → IP Routing TableIP Routing Table Screen Example 11. IP Routing Table Values Column What It Indicates Performance Statistics Main Menu → Status → Performance StatisticsPerformance Statistics Menu Performance Statistics → Clear All Statistics Clearing Performance StatisticsPerformance Statistics → Frame Relay Performance Statistics → ESF Line Service Level Verification Performance Statistics Average round trip latency is measured every SLV sampling Dlci Performance Statistics Main Menu → Status → Performance Statistics → Dlci13. Dlci Performance Statistics 1 What It Indicates CIR&EIR 13. Dlci Performance Statistics 2 What It Indicates Frame Relay Performance Statistics Frame Relay ErrorsMain Menu → Status → Performance Statistics → Frame Relay 14. Frame Relay Performance Statistics 1 What It Indicates Frame Relay Hdlc Errors Frame Relay Errors contd14. Frame Relay Performance Statistics 2 What It Indicates Frame Relay LMI Main Menu → Status → Performance Statistics → ATM ATM Performance Statistics15. ATM Performance Statistics 1 What It Indicates TC Sublayer 15. ATM Performance Statistics 2 What It Indicates Ethernet Performance Statistics Main Menu → Status → Performance Statistics → EthernetStatistic What It Indicates Trap Event Log Main Menu → Status → Trap Event LogTrap Event Log Screen Example Operation and Maintenance FTP Operation FTP File Transfers Dir directory Command Definition If the message displayed is Then Upgrading System Software Changing Software Determining Whether a Download Is Completed If retrieving Then Transferring Collected Data Troubleshooting Indicators See Problem Indicators Resetting the Unit and Restoring Communication Resetting the Unit from the Control MenuResetting the Unit By Cycling the Power If selecting Following occurs Restoring Communication with an Improperly Configured Unit Troubleshooting Management Link Feature LMI Packet Capture Utility FeatureMain Menu → Control → LMI Packet Capture Utility LMI Trace Log Example LMI Packet Capture Utility → Display LMI Trace Log Alarm Conditions 1 What It Indicates What To Do Alarms Alarm Conditions 2 What It Indicates What To Do Alarm Conditions 3 What It Indicates What To Do Alarm Conditions 4 What It Indicates What To Do Device Problems Troubleshooting TablesSee Trap Event Log in , Operation and Maintenance Device Problems 1 Symptom Possible Cause Solutions Unit Device Problems 2 Symptom Possible Cause Solutions ATM Problems Symptom Possible Cause Solutions ATM Problems Frame Relay PVC Problems Symptom Possible Cause Solutions Frame Relay PVC Problems Test Menu Example Tests Available Test Timeout Feature When the status of a test is Only command available isStarting and Stopping a Test Active Aborting All Tests PVC Tests Screen Example PVC Tests Send Pattern PVC LoopbackMain Menu → Test → Network PVC Tests Main Menu → Test → Data Port PVC Tests Connectivity Monitor Pattern Main Menu → Test → Data Port Physical Tests DTE Loopback Main Menu → Test → IP Ping IP Ping Test Procedure Main Menu → Test → Lamp Test Lamp Test Setting Up OpenLane for FrameSaver Devices OpenLane Support of FrameSaver DevicesOpenLane Support of FrameSaver Devices Setting Up the OpenLane SLM System Setting Up FrameSaver and SLV Support Setting Up OpenLane for FrameSaver Devices 10-1 Setting Up Network Health for FrameSaver Devices Installation and Setup of Network Health Discovering FrameSaver Elements Configuring the Discovered Elements Grouping Elements for Reports About Service Level Reports Generating Reports for a GroupAbout At-a-Glance Reports Reports Applicable to FrameSaver SLV Devices About Trend ReportsPrinted Reports 10-8 10-9 10-10 Menus Menu Hierarchy Status Menu Hierarchy Frame Relay Mode Control Easy Install Menu Hierarchy Snmp MIBs and Traps, Rmon Alarm Defaults Downloading MIBs and Snmp Traps MIB Support System Group mib-2 FrameSaver Units sysDescr systemFrameSaver Units sysObjectID system Paradyne Indexes to the Interface Table ifTable Interfaces Group mib-2Physical Layer Frame Relay Logical Layer Rmon Logical Layer NetScout Indexes to the Interface Table ifTable Examples Standards Compliance for Snmp Traps Trap warmStart Trap authenticationFailureTable B-3. warmStart Trap What It Indicates Possible Cause Variable-Binding Traps linkUp and linkDown Sample strings Physical Sublayer Interface Variable-Bindings Possible Cause Table B-6. linkUp and linkDown Variable-Bindings 2 ATM Logical Link Sublayer DevHealthAndStatus Traps enterprise-Specific SLVs devFrExt.mib Placeholder Traps RMON-Specific Event Defaults Rmon Alarm and Event DefaultsEventIndex EventDescription EventType Rising Event Operation Physical Interface Alarm Defaults Frame Relay Link Alarm Defaults Snmp MIBs and Traps, and Rmon Alarm Defaults MIB FR DTE MIB Dlci Alarm Defaults ± Paradyne Area Frames Sent Snmp MIBs and Traps, and Rmon Alarm Defaults Object ID Cross-References Numeric Order 6.1.2.1.2.2.1 6.1.2.1.2.10.32.2.16.1.4.1.1795.2.24.2 Dlci CIR 6.1.4.1.1795.2.24.2.6.9.4 6.1.4.1.1795.2.24.2.6.9.4.4.2 Dlci EIR 6.1.4.1.1795.2.24.2.6.9.4.7.1 6.1.4.1.1795.2.24.2.6.9.4.5.2.1 6.1.4.1.1795.2.24.2.6.9.4.10.3.1 6.1.2.1.10.32.2.1 Snmp MIBs and Traps, and Rmon Alarm Defaults Rear Panel Connectors, Cables, Pin Assignments DSL Network Interface Cable Figure C-1. DSL Network Interface Cable with RJ48C Connector Signal Direction Pin # COM Port Connector Pin Standard EIA-232-D Crossover Cable AT Command String To configure the modem to Data Port Connector Standard V.35 Straight-through CableDirection Pin Socket Ethernet Port Connector Connectors, Cables, and Pin Assignments Technical Specifications DSL Network Interface COM PortEthernet Port Data Port FrameSaver SLV Upgrade Model / Feature NumberEquipment List Equipment Description Part Number Feature Number Description Model / Feature NumberOptional Features Cables Numbers Index IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8 IN-9