Paradyne 9783, FrameSaver DSL manual Frame Relay PVC Problems Symptom Possible Cause Solutions

Troubleshooting

Frame Relay PVC Problems

Table 8-4. Frame Relay PVC Problems

Symptom	Possible Cause	Solutions
No receipt or	Cross Connection of the	Verify the PVC connections
transmission of data	DLCIs are configured	and DLCIs by checking the
	incorrectly.	network-discovered DLCIs on
		the LMI Reported DLCIs screen.
	DLCI is inactive on the	H Verify that the DLCI(s) is
	frame relay network.	active on the LMI Reported
		DLCIs screen. If the DLCI(s) is
		not active, contact the service
		provider.
		H Verify the LMI Reported DLCI
		field on the Interface Status
		screen.
	DTE is configured	Check the DTE's configuration.
	incorrectly.
	LMI is not configured	Configure LMI characteristics to
	properly for the DTE or	match those of the DTE or
	network.	network.
	LMI link is inactive.	Verify that the LMI link is active
		on the network; the Status Msg
		Received counter on the Network
		Frame Relay Performance
		Statistics screen increments.
Losing Data	Frame relay network is	Run PVC Loopback and Pattern
	experiencing problems.	tests to isolate the problem, then
		contact the service provider.
Out of Sync	If Monitor Pattern was	H Verify that the unit at the
	selected, it means the test	other end is configured to
	pattern generator and	Send Pattern.
	receiver have not yet	Correct unit configurations.
	synchronized.
	CIR settings for the units at	H Correct the CIR setting so
		both units are configured the
	each end are mismatched.
		same.
	If the message persists, it
		H Check the line's error rate ±
	means that 5 packets out of
		the physical line quality.
	25 are missing or are out of
		Contact the service provider.
	sequence.

8-14 July 2000 9783-A2-GB20-00