Before you call for service, review the detailed troubleshooting tips in the Owner’s SERVICE manual. If needed, service can be scheduled by visiting us online GEAppliances.
com or calling 800.ge.CARES 800.432.2737
Truth or Myth
Truth or Myth? | Answer | Explanation |
The refrigerator water filter may require replacement, | TRUE | The water filter indicator will indicate the need to replace the water filter |
even though the filter indicator has not turned red, or |
| every six months. Water quality varies from city to city; if water flow from |
reads “Filter Expired.” |
| the dispenser slows, or ice production decreases, the water filter should |
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| be replaced, even though the filter indicator may not indicate the need for |
|
| replacement. |
The automatic ice maker in my refrigerator will | MYTH | The refrigerator must be connected to water, and the ice maker must be |
produce ice when the refrigerator is plugged in to a |
| turned on. Make sure the ice maker is turned on, only after the water line |
power receptacle. |
| is connected and water is turned on. The ice maker can be turned on/ |
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| off from the controls and ensure the ice maker is on, as indicated on the |
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| refrigerator control panel. See About the Automatic Ice Maker. |
After the refrigerator has been plugged in and | MYTH | The water dispenser tank located inside the refrigerator stores water |
connected to water, I will immediately have unlimited |
| for dispensing. The water in this tank requires 24 hours to chill after |
chilled water available from the water dispenser. |
| installation. High usage conditions will not allow time for the water to |
|
| chill. |
After water dispenses, a few drops of water are | TRUE | A few drops of water may fall from the dispenser, after the dispenser |
normal. |
| paddle has been released. To minimize the drops, remove the glass |
|
| slowly from the dispenser. |
I will never see frost inside the freezer compartment. | MYTH | Frost inside the freezer typically indicates that the door is not properly |
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| sealed, or has been left open. If frost is found, clear the frost using a |
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| plastic spatula and towel, then check to ensure that no food packages |
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| or containers are preventing the freezer door from closing. Check the |
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| refrigerator control panel to ensure the door alarm is on. |
When the refrigerator is installed, or after replac- | TRUE | A newly installed refrigerator or water filter contains air in the water lines. |
ing the water filter, I must dispense water for five |
| Press the dispenser paddle and dispense cold water for at least 5 minutes |
minutes. |
| to remove air from the water line, and flush the filter. |
To fill the ice bucket to the maximum capacity, I | TRUE | Dispensing |
should dispense 12 and 18 hours after installation. |
| to disperse within the ice bucket, which in turns calls on the ice maker to |
|
| produce additional ice. Normal ice production = 100 cubes in 24 hours. |
I can use the water filter bypass plug to determine if | TRUE | Decrease in flow from the water dispenser, or decreased ice production, |
the filter requires replacement. |
| may indicate the need to replace the water filter. Install the water filter |
|
| bypass plug (provided with the refrigerator), and check flow from the |
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| dispenser. If water flow returns to normal with the bypass plug in place, |
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| replace the water filter. |
The top of the refrigerator doors will always be | MYTH | Several things can affect the fresh food door alignment, including the |
aligned. |
| floor the refrigerator is installed on, and loading of doors. If the top of |
|
| the fresh food doors are not aligned, use a 1/4” allen wrench to adjust |
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| the right hand door. The adjustment screw is located on the bottom right |
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| hand side of the door; open the freezer door to access the screw. The left |
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| hand fresh food door may be raised using spacers. Call |
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| obtain the spacers. |
Refrigerator door handles can be easily tightened. | TRUE | If door handles are loose or have a gap, the handle can be adjusted using |
|
| a 1/8” allen wrench, on set screws located on the ends of the handles. |
There may be odor and taste problems with your ice. | TRUE | After starting the ice maker throw away 24 hours of ice production to |
|
| avoid odor and taste problems. |
I can make fine adjustments to the fresh food doors | TRUE | If the fresh food doors are not aligned, use a 1/4” Allen wrench to adjust |
to align them. |
| the right hand door. The adjustment screw is located on the bottom of the |
|
| right door. Open the freezer door to access. The left hand fresh food door |
|
| may be raised using spacers. Call |
Door handles should always be removed for | MYTH | Check chart on reverse side of this instruction. If the doors must be |
installation. |
| removed do not remove the handles, or if the refrigerator will fit easily |
|
| through the passage way opening. Adjust handles that are loose or have |
|
| a gap, by adjusting 1/8” set screws on either end of handles. |
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