Before You Call For Service…www.GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following 
pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do | |
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Surface units will not |
| Improper cookware | • Use pans which are absolutely flat and match | |
maintain a rolling boil |
| being used. | the diameter of the surface unit selected. | |
or cooking is slow |
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Surface units do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | |
not work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface | |
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| improperly set. | unit you are using. | |
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Scratches (may appear |
| Incorrect cleaning | • Scratches are not removable. Tiny scratches will become | |
as cracks) on cooktop |
| methods being used. | less visible in time as a result of cleaning. | |
glass surface |
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| Cookware with rough bottoms | • To avoid scratches, use the recommended cleaning | ||
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| being used or coarse particles | procedures. Make sure bottoms of cookware are clean | |
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| (salt or sand) were between | before use, and use cookware with smooth bottoms. | |
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Food spillovers not cleaned | • See the Cleaning the glass cooktop section. | |
on the cooktop |
| before next use. |
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| Hot surface on a model | • This is normal. The surface may appear discolored | |
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| with a white glass cooktop. | when it is hot. This is temporary and will disappear | |
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| as the glass cools. |
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Plastic melted to |
| Hot cooktop came into | • See the Glass surface – potential for permanent damage | |
the surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. | |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | |
of the cooktop |
| on the cooktop. |
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Frequent cycling |
| Improper cookware | • Use only flat cookware to minimize cycling. | |
off and on of |
| being used. |
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surface units |
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Cooktop feels hot |
| Improper cookware | • The glass cooktop surface may seem hotter than you | |
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| being used. | are used to. This is normal. Use pans which are | |
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| absolutely flat. |
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Unresponsive keypad |
| Keypad is contaminated. | • Clean the keypad. | |
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Pan detection/sizing |
| Improper cookware | • Use a flat, metallic pan that is 4.0″ or larger. | |
not working properly |
| being used. |
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| Pan is improperly placed. | • Make sure the pan is centered on the corresponding | |
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| surface unit. |
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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support