GE GFWS3500 Before you call for service…, Consumer Support Troubleshooting Tips, Problem, clogged

Operating Instructions Safety Instructions

Installation Instructions

Consumer Support Troubleshooting Tips

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Cause	What To Do
Not draining	Load is out of balance	• Redistribute clothes and run drain & spin or rinse & spin.
Not spinning		• Increase load size if washing small load containing heavy and light
Not agitating		items.
	Pump clogged	• See page 12 on how to clean the Pump Filter.
	Drain hose is kinked or	• Straighten drain hose and make sure washer is not sitting on it.
	improperly connected
	Household drain may be	• Check household plumbing. You may need to call a plumber.
	clogged
	Drain hose siphoning; drain	• Ensure there is an air gap between hose and drain.
	hose pushed too far down
	the drain
Leaking water	Door gasket is damaged	• Check to see if gasket is seated and not torn. Objects
		left in pockets may cause damage to the washer (nails,
		screws, pens, pencils)
	Door gasket not damaged	• Water may drip from the door when the door is opened.
		This is a normal operation.
		• Carefully wipe off rubber door seal. Sometimes dirt or
		clothing is left in this seal and can cause a small leak
	Check back left of washer	• If this area is wet, you have oversudsing condition.
	for water	Use less detergent.
	Fill hoses or drain hose is	• Make sure hose connections are tight at washer and faucets and
	improperly connected	make sure end of drain hose is correctly inserted in and secured to
		drain facility.
	Household drain may be	• Check household plumbing. You may need to call a plumber.
	clogged
	Dispenser clogged	• Powder soap may cause clogs inside the dispenser and cause
		water to leak out the front of the dispenser. Remove drawer and
		clean both drawer and inside of dispenser box.
		Please refer to Cleaning the Washer section.
	Incorrect use of detergent	• Use HE and correct amount of detergent.
	Dispenser box crack	• If new installation, check for crack on inside of dispenser box.
Clothes too wet	Load is out of balance	• Redistribute clothes and run drain & spin or rinse & spin.
		• Increase load size if washing small load containing heavy
		and light items.
		• The machine will slow the spin speed down to 410 rpm if
		it has a hard time balancing the load. This speed is normal.
	Pump clogged	• See page 12 on how to clean the Pump Filter.
	Overloading	• The dry weight of the load should be less then 16 lb.
	Drain hose is kinked or	• Straighten drain hose and make sure washer is not sitting on it.
	improperly connected
	Household drain may be	• Check household plumbing. You may need to call a plumber.
	clogged
	Drain hose siphoning; drain	• Ensure there is an air gap between hose and drain.
	hose pushed too far down
	the drain

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