GE GFWS3600 Before you call for service…, Safety Instructions Operating Instructions, Problem

Before you call for service…		GEAppliances.com
Problem	Possible Cause	What To Do
Incomplete cycle	Automatic load redistribution	• Timer adds 3 minutes to cycle for each rebalance. 11 or 15
or timer not		rebalances may be done. This is normal operation.
advancing		Do nothing; the machine will finish the wash cycle.
	Pump clogged	• See page 12 on how to clean the Pump Filter.
	Drain hose is kinked or	• Straighten drain hose and make sure washer is not sitting on
	improperly connected	it.
	Household drain may be
	clogged	• Check household plumbing. You may need to call a plumber.
	Drain hose siphoning; drain
	hose pushed too far down the	• Ensure there is an air gap between hose and drain.
	drain
Loud or unusual	Cabinet moving	• Washer is designed to move 1/4” to reduce forces transmitted
noise; vibration		to the floor. This movement is normal.
or shaking	All rubber leveling legs are not	• Push and pull on the back right and then back left of your
	firmly touching the floor	washer to check if it is level. If the washer is uneven, adjust the
		rubber leveling legs so they are all firmly touching the floor and
		locked in place. Your installer should correct this problem.
	Unbalanced load	• Open door and manually redistribute load. To check machine,
		run rinse and spin with no load. If normal, unbalance was
		caused by load.
	Pump clogged	• See page 12 on how to clean the Pump Filter.
No power/	Washer is unplugged	• Make sure cord is plugged securely into a working outlet.
washer not	Water supply is turned off	• Turn both hot and cold faucets fully on.
working or dead
	Circuit breaker/fuse is tripped/	• Check house circuit breakers/fuses. Replace fuses or reset
	blown	breaker. Washer should have separate outlet.
	Automatic self system checks	• First time the washer is plugged in, automatic checks occur. It
		may take up to 20 seconds before you can use your washer. This
		is normal operation.
Snags, holes,	Overloaded	• Do not exceed maximum recommended load sizes. See
tears, rips or		recommended maximum load sizes on page 10.
excessive wear	Pens, pencils, nails, screws or	• Remove loose items from pockets.
	other objects left in pockets
	Pins, snaps, hooks, sharp	• Fasten snaps, hooks, buttons and zippers.
	buttons, belt buckles, zippers
	and sharp objects left in
	pockets
Control time	This is normal	• During spin the washer may need to rebalance the load
wrong or		sometimes to reduce vibrations. When this happens, the
changes		estimated time is increased causing time left to increase or
		jump.
Not enough	This is normal	• Horizontal washers do not require the tub to fill with water like
water		top-load washers.
Washer pauses	Pump clogged	• See page 12 on how to clean the Pump Filter.
or has to be
restarted, or
washer door is
locked and will
not open
Door unlocks or	This is normal	• Front-load washers start up differently than top-load
press START and		washers, and it takes 30 seconds to check the system. The door
machine doesn’t		will lock and unlock.
operate	Incorrect operation	• Simply open and close the door firmly; then press START.
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Safety Instructions Operating Instructions

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