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Irrespective of this, Thermador accepts no liability or responsibility for the product if it is in a remote location (more than 160 km from an authorized customer service) or in an inaccessible, dangerous, threatening or insidious place, in such surroundings or such an environment; in such a case Thermador would, if you so wish, bear the costs for labor and materials as well as for transportation to the nearest authorized customer service, but you would have to bear the costs for transportation or other extra charges of the customer service company if the latter has already expressed its willingness to accept the order.
Extension of the limited warranty:
Thermador also offers the following, limited warranties:
■2-year limited warranty: Thermador will repair or replace all components which have proven material or production faults (without labor costs).
■5-year limited warranty on electronics: Thermador will repair or replace all microprocessors or PCBs which have proven material or production faults (without labor costs).
■Lifetime warranty against rusting of stainless steel parts: Thermador will repair or replace all components which have proven material or production faults (without labor costs).
Expired warranty: Thermador is neither legally nor in any other way obliged to make concessions of any kind after the warranty period has elapsed, this also applies to repairs, pro-rata charging or product replacement. Exclusion of warranty: The warranty described here excludes all defects and damage which are not based directly on faults on the part of Thermador; this also includes the following cases: (1) Use of the product in other than the normal, usual and designated way (including inter alia any form of commercial utilization, use or storage of a domestic appliance outdoors, use of the product in conjunction with aircraft or watercraft);
(2)Conscious misconduct, negligence, misuse, carelessness, disregard, improper handling, inadequate maintenance, faulty or negligent installation, tampering, non-observance of the instructions for use, incorrect operation, work performed by unauthorized customer service (including in-house repairs or testing the inner life of the appliance); (3) Adjustments, changes or modifications of any type; (4) Non- observance of electrical, sanitary or building regulations, provisions or laws of the state, country, region, city or district, including installation of
the product not in accordance with local fire protection and building provisions and regulations; (5) Normal wear, spilled food, liquids, accumulation of grease or other substances which collect on, in or around
the product; and (6) External, natural and/or environmental forces and factors, e.g. rain, wind, sand, floods, fires, mudslides, frost, excessively high humidity or prolonged load due to humidity, lightning, power failures, structural failure of the appliance environment, as well as cases of force majeure. Thermador is not at all liable for environmental damage, e.g. to cupboards, floors, ceilings and other structures or objects near the product. Also excluded from the warranty are scratches, kinks, minor dents und cosmetic damage to outer surfaces and exposed parts, products on which the serial number was changed, disguised or
removed; customer service requests to train
the customer in the use of the product, or requests when the product is in working order; correction of installation problems (you alone are responsible for all structural conditions and equipment for the product, inter alia for the power connection, the pipe connections and other connections, the proper ground/ floor and for modifications, e.g. installation in furniture, walls, floors, shelves, etc.); resetting of circuit-breakers or fuses.
THIS WARRANTY SPECIFIES YOUR EXCLUSIVE REMEDY PERMITTED BY LAW FOR THE PRODUCT, REGARDLESS OF WHETHER A CLAIM IS GIVEN BASED ON THE CONTRACT OR DUE TO ILLICIT HANDLING (INCLUDING LIABILITY OR NEGLIGENCE IRRESPECTIVE OF CULPABILITY). THIS WARRANTY REPLACES ALL OTHER REPRESENTATIONS EXPRESSED OR IMPLIED. ALL REPRESENTATIONS IMPLIED ACCORDING TO THE LAW, WHETHER WITH REGARD TO MARKETABILTY OR SUITABILITY FOR A SPECIFIC PURPOSE, OR ON ANOTHER BASIS, ARE VALID ONLY FOR THE PERIOD IN WHICH THIS EXPRESS, LIMITED WARRANTY HAS VALIDITY. THE MANUFACTURER IS NOT AT ALL LIABLE FOR CONSEQUENTIAL DAMAGE, SPECIAL, ADDITIONAL, INDIRECT LOSSES OR “BUSINESS LOSSES” AND/OR FOR PUNITIVE DAMAGES, LOSSES OR EXPENSES, INCLUDING INTER ALIA TIME OFF FROM WORK, MEALS IN HOTELS AND/OR RESTAURANTS, CONVERSION COSTS ABOVE AND BEYOND DIRECT DAMAGE CAUSED EXCLUSIVELY BY THERMADOR OR OTHERS. IN SOME COUNTRIES THE EXCLUSION OR THE RESTRICTION OF INCIDENTAL OR CONSEQUENTIAL DAMAGE IS NOT PERMITTED, AND AS SOME COUNTRIES DO NOT ALLOW ANY LIMITATION CONCERNING HOW LONG AN IMPLICIT WARRANTY IS TO BE VALID, THE LISTED LIMITATIONS MAY NOT APPLY TO THEM. THIS WARRANTY GRANTS YOU PARTICULAR RIGHTS, ALTHOUGH YOU MAY BE ENTITLED TO OTHER RIGHTS WHICH CAN VARY FROM COUNTRY TO COUNTRY.
Any attempt to change, modify or extend this warranty requires the prior written consent of a senior employee at BSH.
Obtaining warranty service: To obtain warranty service for your product, you should contact an authorized Thermador customer service center in your vicinity.
BSH Home Appliances
5551 McFadden Avenue, Huntington Beach, CA 92649 / 800-944-2904