10 Service
Before Calling for Service
If you think your
If the problem persists, read the NORMAL OPERATING SOUNDS and TROUBLESHOOTING GUIDE section of this guide to help you quickly identify common problems, and possible causes and remedies. Most often, this will resolve the problem without the need to call for service.
If Service is Required
If you do not understand a troubleshooting remedy, or your product needs service, contact
When you call, you will need your product Model and Serial Numbers. This information can be recorded inside the front cover of this guide. It also appears on the Model and Serial number plate located on the upper right or rear wall of the interior of your product.
Replacement Parts
When you need replacement parts, always request genuine
Normal Operating Sounds
All models incorporate rigid foam insulated cabinets to provide high thermal efficiency and maximum sound reduction for its internal working components. Despite this technology, your model may make sounds that are unfamiliar.
Normal operating sounds may be more noticeable because of the unit’s environment. Hard surfaces such as cabinets, wood, vinyl or tiled floors and paneled walls have a tendency to reflect normal appliance operating noises.
Listed below are common refrigeration components with brief description of the normal operating sounds they make. NOTE: Your product may not contain all the components listed.
•Compressor: The compressor makes a hum or pulsing sound that may be heard when it operates.
•Evaporator: Refrigerant flowing through an evaporator may sound like boiling liquid.
•Condenser Fan: Air moving through a condenser may be heard.
•Automatic Defrost Drain Pan: Water may be heard dripping or running into the drain pan when the unit is in the defrost cycle.
Troubleshooting Guide
DANGER
ELECTROCUTION HAZARD. Never attempt to repair or perform maintenance on the unit until disconnecting the main electrical power.
Troubleshooting - What to check when problems occur:
Problem | Possible Cause and Remedy |
Digital Display | Ensure power is connected to the unit. |
and Light Do | If the unit is cooling, it may be in Blackout mode. (See |
Not Work. | OPERATION) |
|
|
Interior Light | The light bulb may be defective.(See MAINTENACE) |
Does Not | If the unit is cooling it may be in Blackout mode. (See |
Illuminate. | OPERATION) |
|
|
Light Remains | For glass door models, press the light icon and close |
on When Door | the door.(See OPERATION) |
is Closed. | Check light actuator under door. |
|
|
Unit Develops | Frost on the rear wall is normal and will melt during |
Frost on | each off cycle. |
Internal | If there is excessive |
Surfaces. | manually defrost the unit. |
| Ensure the door is closing and sealing properly. |
| High ambient temperature and excessive humidity |
| can also produce frost. |
|
|
Unit Develops | The unit is exposed to excessive humidity, moisture |
Condensation | will dissipate as humidity levels increase. |
on External |
|
surfaces |
|
|
|
Digital Display | Ensure the unit is not in ‘Showroom Mode’. Press and |
Functions, But | hold the COOLER icon and simultaneously within five |
Unit Does Not | seconds press the LIGHT icon three times to change |
Cool. | the display as needed. |
|
|
Digital Display | E3 indicates the door may be opened too long, |
Shows ER or E | ensure the door is closing properly. For other error |
Followed By a | codes contact |
Number. |
|
|
|
Digital Display | A factory test mode may be enabled. Adjust the |
Shows | temperature to 99 and press the LIGHT icon.(See |
99 | OPERATION) |
|
|
Product is | Product in contact with the rear wall may freeze, |
Freezing. | ensure no product is touching the rear wall. |
| Adjust the temperature to a warmer |
| OPERATION) |
|
|
Product is Not | Air temperature does not indicate product |
Cold Enough. | temperature. See OPERATION - Checking Product |
| Temperature. |
| Adjust the temperate to a cooler |
| OPERATION) |
| Ensure unit is not located in excessive ambient |
| temperatures or in direct sunlight. |
| Ensure the door is closing and sealing properly. |
| Ensure the interior light has not remained on too |
| long. |
| Ensure nothing is blocking the front grille, found at |
| the bottom of the unit. |
| Ensure the condenser coil is clean and free of any dirt |
| or lint |
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