Troubleshooting

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.

Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and make sure TWAIN: Xerox DocuMate 4700 is selected as your scanner.

Problem: Why does my scanner not function after performing a system restore on Windows?

The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver.

Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition (WIA)?

After performing a scan using the WIA interface you must close the application you were using before scanning with the buttons on the scanner.

Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?

To resolve the problem, simply turn off the scanner power then turn it back on again.

This may occur after Windows goes into power saving mode to “hibernate” the computer into a low power state. When you move your mouse or type on the keyboard it “wakes” the computer back up and restores full power to the system. This power fluctuation during the computer’s hibernating period may sometimes cause the scanner to lose communication to the computer.

Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations.

Close any other active applications so that additional memory is available. If you click Continue, PaperPort moves the file to the PaperPort data directory and renames the file with the prefix “bad.” This allows you to recover the file later. To recover the file, import it into PaperPort by using the Import command in the File menu.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s One Touch options do not seem to work properly.

A likely cause is that some driver programs are already installed on your computer for another scanner. They are interfering with the installation and One Touch options, and you need to remove those other drivers and re-install your Xerox DocuMate 4700 scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs. After uninstalling the other scanner’s driver programs, uninstall One Touch using the steps on page 180 then install One Touch following the instructions in the Installation chapter.

Problem: My computer keeps giving me out of hard drive space error messages.

The minimum requirement of 350MB free hard drive space is for the installation of the software and basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on your hard drive for the software to be able to save the scanned images.

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User’s Guide

 

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Xerox 4700 manual Troubleshooting

4700 specifications

The Xerox 4700 is a robust monochrome laser printer designed primarily for high-volume printing environments. This machine stands out due to its impressive speed, reliability, and quality, making it a go-to solution for businesses that need efficient document management capabilities.

One of the main features of the Xerox 4700 is its remarkable printing speed. With the capability of producing up to 120 pages per minute, it ensures that large print jobs are completed quickly without compromising quality. This high-speed performance is complemented by various media handling options, allowing users to print on a range of paper sizes, from standard letterhead to larger formats.

The Xerox 4700 employs advanced laser printing technology, which not only delivers sharp text and clear graphics but also maintains consistency across different print runs. The printer utilizes a high-capacity toner cartridge that can yield a significant number of pages, minimizing the frequency of toner changes and reducing operational costs.

In terms of connectivity, the Xerox 4700 is equipped with multiple options. Standard USB connectivity allows for straightforward direct connections, while optional network interfaces, such as Ethernet and Wi-Fi, enable seamless integration into various office setups. The printer supports various protocols, including TCP/IP, making it easy to incorporate into existing network architectures.

Additionally, the Xerox 4700 supports a suite of advanced printing solutions. Features such as Secure Print, which ensures sensitive documents are only printed when the user authenticates, enhance security in busy office environments. The printer also supports duplex printing, allowing for automatic double-sided printing, promoting paper savings and eco-friendly practices.

The user interface of the Xerox 4700 is designed for efficiency. With a clear and intuitive control panel, users can navigate through settings quickly, minimizing downtime. The printer also includes a full range of management features, providing administrators with tools to monitor usage, configure network settings, and perform maintenance tasks.

Overall, the Xerox 4700 is an ideal choice for organizations that require high-performance printing without sacrificing security or quality. Its combination of speed, efficiency, and advanced features makes it a valuable asset in any busy office environment, solidifying its reputation as a reliable workhorse in the realm of monochrome printing.