Before Calling for Service, Replacement Parts

9 Service

Before Calling for Service

If you think your U-Line product is malfunctioning, read the OPERATION section of this guide to understand clearly the function of the control.

If the problem persists, read the NORMAL OPERATING SOUNDS and TROUBLESHOOTING GUIDE section of this guide to help you quickly identify common problems, and possible causes and remedies. Most often, this will resolve the problem without the need to call for service.

If Service is Required

If you do not understand a troubleshooting remedy, or your product needs service, contact U-Line Corporation directly. Contact information appears on the rear cover of this guide.

When you call, you will need your product Model and Serial Numbers. This information can be recorded inside the front cover of this guide. It also appears on the Model and Serial number plate located on the upper right or rear wall of the interior of your product.

Replacement Parts

When you need replacement parts, always request genuine U-Line replacements. U-Line designs and engineers products using components that work efficiently, and provide superior service life and performance. The use of aftermarket parts or components may affect the safety, operation, performance or durability of your product, and may also void its warranty.

Normal Operating Sounds

All models incorporate rigid foam insulated cabinets to provide high thermal efficiency and maximum sound reduction for its internal working components. Despite this technology, your model may make sounds that are unfamiliar.

Normal operating sounds may be more noticeable because of the unit’s environment. Hard surfaces such as cabinets, wood, vinyl or tiled floors and paneled walls have a tendency to reflect normal appliance operating noises.

Listed below are common refrigeration components with brief description of the normal operating sounds they make. NOTE: Your product may not contain all the components listed.

•Compressor: The compressor makes a hum or pulsing sound that may be heard when it operates.

•Evaporator: Refrigerant flowing through an evaporator may sound like boiling liquid.

•Condenser Fan: Air moving through a condenser may be heard.

•Automatic Defrost Drain Pan: Water may be heard dripping or running into the drain pan when the unit is in the defrost cycle.

Troubleshooting Guide

DANGER

ELECTROCUTION HAZARD. Never attempt to repair or perform maintenance on the unit until disconnecting the main electrical power.

Troubleshooting - What to check when problems occur:

Problem	Possible Cause and Remedy
Digital Display	Ensure power is connected to the unit.
and Light Do	If the unit is cooling, it may be in Blackout mode. (See
Not Work.	OPERATION)

Interior Light	The light bulb may be defective.(See MAINTENACE)
Does Not	If the unit is cooling it may be in Blackout mode. (See
Illuminate.	OPERATION)

Light Remains	For glass door models, press the light icon and close
on When Door	the door.(See OPERATION)
is Closed.	Check light actuator under door.

Unit Develops	Frost on the rear wall is normal and will melt during
Frost on	each off cycle.
Internal	If there is excessive build-up of 1/4” or more,
Surfaces.	manually defrost the unit.
	Ensure the door is closing and sealing properly.
	High ambient temperature and excessive humidity
	can also produce frost.

Unit Develops	The unit is exposed to excessive humidity, moisture
Condensation	will dissipate as humidity levels increase.
on External
surfaces

Digital Display	Ensure the unit is not in ‘Showroom Mode’. Press and
Functions, But	hold the COOLER icon and simultaneously within five
Unit Does Not	seconds press the LIGHT icon three times to change
Cool.	the display as needed.

Digital Display	E3 indicates the door may be opened too long,
Shows ER or E	ensure the door is closing properly. For other error
Followed By a	codes contact U-Line Customer Service.
Number.

Digital Display	A factory test mode may be enabled. Adjust the
Shows 1-16 or	temperature to 99 and press the LIGHT icon.(See
99	OPERATION)

Product is	Product in contact with the rear wall may freeze,
Freezing.	ensure no product is touching the rear wall.
	Adjust the temperature to a warmer set-point. (See
	OPERATION)

Product is Not	Air temperature does not indicate product
Cold Enough.	temperature. See OPERATION - Checking Product
	Temperature.
	Adjust the temperate to a cooler set-point. (See
	OPERATION)
	Ensure unit is not located in excessive ambient
	temperatures or in direct sunlight.
	Ensure the door is closing and sealing properly.
	Ensure the interior light has not remained on too
	long.
	Ensure nothing is blocking the front grille, found at
	the bottom of the unit.
	Ensure the condenser coil is clean and free of any dirt
	or lint build-up.

U-Line Service