TROUBLESHOOTING TIPS
Please check the following troubleshooting tips before calling the customer service line or having the machine repaired.
Problem | Possible Causes | What To Do |
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Water not hot enough or | Dispenser is unplugged | Push the power plug completely into the outlet |
cold enough |
| and make sure that the applicable switches are |
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| set to the ON position |
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| The circuit breaker has been tripped | Reset the circuit breaker |
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| All the water in the water tank has | Wait 1 hour for the dispenser to heat or cool a |
| been used | new batch of water |
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Water dispenser does not | Empty water bottle | Replace with new bottle of water |
work |
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| Mineral deposits are clogging the | See Cleaning and Caring for the Dispenser |
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| tanks | (page 7) |
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No water coming out of the | Ice has formed in the cold water | Turn off the green cooling power switch at the |
cold water faucet | supply pipe | back of the unit for around 4 hours to let the ice |
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| melt |
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Water bottle is warm or hot | Crack or pin hole in bottle | Replace with a new bottle of water |
| Low water level in the bottle | Replace with a new bottle of water |
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Water dispenser leaks | Crack or pin hole in bottle | Replace with a new bottle of water |
from the outside |
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Water dispenser is noisy | Water Dispenser is on an uneven | Make sure the water dispenser is installed on a |
| surface | flat and level floor which is strong enough to |
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| support it when fully loaded |
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| Bottle making a gurgling noise as | This is normal |
| water fills the tanks |
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