6

Troubleshooting

This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included.

Contents

Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Calibration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

RFID Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Miscellaneous Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

FEED and PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

4/30/13

Xi4™/RXi4™ User Guide

P1009874-003

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Zebra Technologies 11380100000, 11380100200 manual Troubleshooting, Contents
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11380100200, 11380100000 specifications

Zebra Technologies, a leader in enterprise asset intelligence, has developed a range of innovative products designed to improve operational efficiency and enhance data accuracy. Among their offerings, the Zebra Technologies 11380100000 and 11380100200 stand out for their robust features and advanced technologies.

The Zebra 11380100000, primarily known as the ZD620, is a state-of-the-art desktop thermal printer that excels in high-quality label printing. This model is compact and easy to use, making it ideal for various environments such as retail, healthcare, and hospitality. One of its key features is the ability to print at speeds of up to 6 inches per second, which significantly boosts productivity. Additionally, it supports a wide range of media types and sizes, providing flexibility for different labeling needs.

The ZD620 is equipped with Zebra's Print Touch technology, enabling users to quickly connect to mobile devices via NFC. This simplifies the setup process and facilitates easy printing from smartphones and tablets. Furthermore, the printer supports various connectivity options, including USB, Ethernet, and Wi-Fi, ensuring seamless integration into existing systems.

On the other hand, the Zebra 11380100200, known as the ZD621, builds upon the features of its predecessor while introducing enhancements that make it even more versatile. This model is designed for high-volume printing and is particularly suited for industries that require continuous and reliable output. It offers similar print speeds as the ZD620 but includes improved processing capabilities, which reduce wait times and streamline workflow.

The ZD621 also boasts enhanced security features, making it an excellent choice for organizations that prioritize data protection. It supports secure printing protocols and has options for additional security measures, ensuring that sensitive information remains confidential. Like the ZD620, it provides multiple connectivity options, including advanced wireless capabilities.

Both the ZD620 and ZD621 feature Zebra’s Link-OS environment, allowing for easy usage and management of the devices through a cloud-based interface. This unique operating system enables remote management, monitoring, and troubleshooting, which contributes to reduced downtime and increased operational efficiency.

In summary, Zebra Technologies' 11380100000 and 11380100200 printers exemplify the brand's commitment to innovation and quality. With their advanced features, versatile connectivity options, and robust security measures, these printers are well-equipped to meet the demands of modern enterprises, streamlining labeling processes and enhancing overall productivity.
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