Zebra Technologies 11380100000, 11380100200 manual 141

		Troubleshooting
		Print Quality Problems
	Table 12 • Print Quality Problems (Continued)
Problem	Possible Cause	Recommended Solution
Misregistration/skips	The printer is not calibrated.	Recalibrate the printer.
labels
	The media sensor is not	Place the media sensor in the proper position.
	positioned correctly.	See Adjust Transmissive Media Sensors
		on page 76.
	Improper label format.	Use correct label format.
Misregistration and	The platen roller is dirty.	See Clean the Printhead and Platen Roller
misprint of one to		on page 116.
three labels
	The media sensor is not	Place the media sensor in the proper position.
	positioned correctly.	See Adjust Transmissive Media Sensors
		on page 76.
	Media does not meet	Use media that meets specifications.
	specifications.
Vertical drift in	The printer is out of calibration.	Calibrate the printer. See Calibrate Media and
top-of-form position		Ribbon Sensor Sensitivity on page 99.
	Vertical drift occurs during	Calibrate the printer. See Calibrate Media and
	normal printer operation.	Ribbon Sensor Sensitivity on page 99.
	Note • A vertical drift of
	± 4 to 6 dot rows
	(approximately 0.5 mm)
	is within normal
	tolerances.
	The platen roller is dirty.	Clean the platen roller. See Clean the Printhead
		and Platen Roller on page 116.
Vertical image or	The printer is using	Configure the printer for non-continuous and run
label drift	non-continuous labels but is	calibration routine, if necessary.
	configured in continuous mode.
	The media sensor is positioned	Ensure that the media sensor is properly
	incorrectly.	positioned to read a single/consistent interlabel
		gap. See Adjust Transmissive Media Sensors
		on page 76.
	The media sensor is calibrated	See Calibrate Media and Ribbon Sensor
	improperly.	Sensitivity on page 99.
	The platen roller is dirty.	Clean the platen roller. See Clean the Printhead
		and Platen Roller on page 116.
	Improper printhead pressure	Adjust the printhead pressure to ensure proper
	settings (toggles).	functionality.
	Improperly loaded media.	Verify that the printer is loaded properly.
	Incompatible media.	Ensure that the interlabel gaps or notches are 2 to
		4 mm and consistently placed. Media must not
		exceed minimum specifications for mode of
		operation.

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4/30/13 Xi4™/RXi4™ User Guide P1009874-003