Troubleshooting

 

 

Print Quality Problems

 

Table 12 • Print Quality Problems (Continued)

 

 

 

Problem

Possible Cause

Recommended Solution

 

 

 

Misregistration/skips

The printer is not calibrated.

Recalibrate the printer.

labels

 

 

The media sensor is not

Place the media sensor in the proper position.

 

 

positioned correctly.

See Adjust Transmissive Media Sensors

 

 

on page 76.

 

 

 

 

Improper label format.

Use correct label format.

 

 

 

Misregistration and

The platen roller is dirty.

See Clean the Printhead and Platen Roller

misprint of one to

 

on page 116.

three labels

 

 

The media sensor is not

Place the media sensor in the proper position.

 

 

positioned correctly.

See Adjust Transmissive Media Sensors

 

 

on page 76.

 

 

 

 

Media does not meet

Use media that meets specifications.

 

specifications.

 

 

 

 

Vertical drift in

The printer is out of calibration.

Calibrate the printer. See Calibrate Media and

top-of-form position

 

Ribbon Sensor Sensitivity on page 99.

 

 

 

 

Vertical drift occurs during

Calibrate the printer. See Calibrate Media and

 

normal printer operation.

Ribbon Sensor Sensitivity on page 99.

 

Note • A vertical drift of

 

 

± 4 to 6 dot rows

 

 

(approximately 0.5 mm)

 

 

is within normal

 

 

tolerances.

 

 

 

 

 

The platen roller is dirty.

Clean the platen roller. See Clean the Printhead

 

 

and Platen Roller on page 116.

 

 

 

Vertical image or

The printer is using

Configure the printer for non-continuous and run

label drift

non-continuous labels but is

calibration routine, if necessary.

 

configured in continuous mode.

 

 

 

 

 

The media sensor is positioned

Ensure that the media sensor is properly

 

incorrectly.

positioned to read a single/consistent interlabel

 

 

gap. See Adjust Transmissive Media Sensors

 

 

on page 76.

 

 

 

 

The media sensor is calibrated

See Calibrate Media and Ribbon Sensor

 

improperly.

Sensitivity on page 99.

 

 

 

 

The platen roller is dirty.

Clean the platen roller. See Clean the Printhead

 

 

and Platen Roller on page 116.

 

 

 

 

Improper printhead pressure

Adjust the printhead pressure to ensure proper

 

settings (toggles).

functionality.

 

 

 

 

Improperly loaded media.

Verify that the printer is loaded properly.

 

 

 

 

Incompatible media.

Ensure that the interlabel gaps or notches are 2 to

 

 

4 mm and consistently placed. Media must not

 

 

exceed minimum specifications for mode of

 

 

operation.

 

 

 

141

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Xi4™/RXi4™ User Guide

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Zebra Technologies 11380100000, 11380100200 manual 141
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11380100200, 11380100000 specifications

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