Zebra Technologies 11380100000, 11380100200 manual 147

			Troubleshooting
			RFID Problems
	Table 16 • RFID Problems (Continued)
Problem	Possible Cause	Recommended Solution
Low yields. Too many	The RFID labels are not within	Make sure that the labels meet transponder
RFID tags per roll	specifications for the printer,	placement specifications for your printer. See
are voided.	which means that the	http://www.zebra.com/transponders for
	transponder is not in an area	transponder placement information.
	that can be programmed	Refer to the RFID Programming Guide or
	consistently.	contact an authorized Zebra RFID reseller for
		more information.
	Some RFID tags are more	1.	Verify that the printer is set for the correct
	sensitive than others and may		write power. Refer to the RFID
	require special printer settings.		Programming Guide for instructions.
		2.	If necessary, run the ^HR command to
			manually calibrate the transponder position.
		3.	If the problem persists, consider using a
			different tag type.
		Refer to the RFID Programming Guide or
		contact an authorized Zebra RFID reseller for
		more information.
	Incorrect read and write power	Change the RFID read and write power levels.
	levels for the RFID tag type.	Refer to the RFID Programming Guide for
		instructions.
	Radio frequency (RF)	Do one or more of the following as necessary:
	interference from another RF	• Move the printer away from fixed RFID
	source.		readers.
		• Make sure that the media door is closed at all
			times during RFID programming.
	The printer is using outdated	Go to http://www.zebra.com/firmware for
	printer firmware and reader	updated firmware.
	firmware versions.
The printer stops at	The printer calibrated the label	1.	Select FEED for the MEDIA POWER UP and
the RFID inlay.	length only to the RFID inlay		HEAD CLOSE parameters (see Select Media
	instead of to the interlabel gap.		Power-Up Option on page 103 or Select
			Head Close Option on page 104).
		2.	Manually calibrate the printer. See
			Calibrate Media and Ribbon Sensor
			Sensitivity on page 99.
The DATA light	The download was not	1.	Turn off (O) the printer.
flashes indefinitely	successful. For best results,	2.	Wait 10 seconds.
after you attempt to	cycle power on the printer	3.	Turn on (I) the printer.
download printer or	before downloading any
		4.	Attempt to download the firmware again.
reader firmware.	firmware.
		5.	If the problem persists, contact Technical
			Support.

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4/30/13 Xi4™/RXi4™ User Guide P1009874-003