Troubleshooting

 

 

 

RFID Problems

 

Table 16 • RFID Problems (Continued)

 

 

 

Problem

Possible Cause

Recommended Solution

 

 

 

Low yields. Too many

The RFID labels are not within

Make sure that the labels meet transponder

RFID tags per roll

specifications for the printer,

placement specifications for your printer. See

are voided.

which means that the

http://www.zebra.com/transponders for

 

transponder is not in an area

transponder placement information.

 

that can be programmed

Refer to the RFID Programming Guide or

 

consistently.

contact an authorized Zebra RFID reseller for

 

 

more information.

 

 

 

 

 

Some RFID tags are more

1.

Verify that the printer is set for the correct

 

sensitive than others and may

 

write power. Refer to the RFID

 

require special printer settings.

 

Programming Guide for instructions.

 

 

2.

If necessary, run the ^HR command to

 

 

 

manually calibrate the transponder position.

 

 

3.

If the problem persists, consider using a

 

 

 

different tag type.

 

 

Refer to the RFID Programming Guide or

 

 

contact an authorized Zebra RFID reseller for

 

 

more information.

 

 

 

 

Incorrect read and write power

Change the RFID read and write power levels.

 

levels for the RFID tag type.

Refer to the RFID Programming Guide for

 

 

instructions.

 

 

 

 

Radio frequency (RF)

Do one or more of the following as necessary:

 

interference from another RF

• Move the printer away from fixed RFID

 

source.

 

readers.

 

 

• Make sure that the media door is closed at all

 

 

 

times during RFID programming.

 

 

 

 

The printer is using outdated

Go to http://www.zebra.com/firmware for

 

printer firmware and reader

updated firmware.

 

firmware versions.

 

 

 

 

 

 

The printer stops at

The printer calibrated the label

1.

Select FEED for the MEDIA POWER UP and

the RFID inlay.

length only to the RFID inlay

 

HEAD CLOSE parameters (see Select Media

 

instead of to the interlabel gap.

 

Power-Up Option on page 103 or Select

 

 

 

Head Close Option on page 104).

 

 

2.

Manually calibrate the printer. See

 

 

 

Calibrate Media and Ribbon Sensor

 

 

 

Sensitivity on page 99.

 

 

 

 

The DATA light

The download was not

1.

Turn off (O) the printer.

flashes indefinitely

successful. For best results,

2.

Wait 10 seconds.

after you attempt to

cycle power on the printer

3.

Turn on (I) the printer.

download printer or

before downloading any

4.

Attempt to download the firmware again.

reader firmware.

firmware.

 

 

5.

If the problem persists, contact Technical

 

 

 

Support.

 

 

 

 

147

4/30/13

Xi4™/RXi4™ User Guide

P1009874-003

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Zebra Technologies 11380100000, 11380100200 manual 147

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