Troubleshooting

Print Quality Problems

139

Print Quality Problems

Table 12 identifies problems with print quality, the possible causes, and the recommended solutions.

Table 12 • Print Quality Problems

Problem

Possible Cause

Recommended Solution

 

 

 

General print quality

The printer is set at the

For optimal print quality, set the print speed to

issues

incorrect print speed.

the lowest possible setting for your application

 

 

via control panel, the driver, or the software. See

 

 

Adjust Print Speed on page 89. You may want to

 

 

perform the FEED Self Test on page 154.

 

 

 

 

You are using an incorrect

1. Switch to a different type of media or ribbon

 

combination of labels and

to try to find a compatible combination.

 

ribbon for your application.

2. If necessary, consult for information and

 

 

advice.

 

 

 

 

The printer is set at an incorrect

For optimal print quality, set the darkness to the

 

darkness level.

lowest possible setting for your application via

 

 

the control panel, the driver, or the software. See

 

 

Adjust Print Speed on page 89. You may want to

 

 

perform the FEED Self Test on page 154 to

 

 

determine the ideal darkness setting.

 

 

 

 

The printhead is dirty.

Clean the printhead. See Clean the Printhead

 

 

and Platen Roller on page 116.

 

 

 

 

Incorrect or uneven printhead

Set the printhead pressure to the minimum

 

pressure.

needed for good print quality. See Adjust

 

 

Printhead Pressure and Toggle Position

 

 

on page 80.

 

 

 

 

The printhead is improperly

Call a service technician.

 

balanced.

 

 

 

 

Long tracks of

Print element damaged.

Call a service technician.

missing print on

 

 

several labels

Wrinkled ribbon.

See wrinkled ribbon causes and solutions in this

 

 

table.

 

 

 

4/30/13

Xi4™/RXi4™ User Guide

P1009874-003

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Zebra Technologies 11380100000, 11380100200 manual Print Quality Problems, 139
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