Zebra Technologies 11380100000, 11380100200

135

Troubleshooting

LCD Error Messages

4/30/13 Xi4™/RXi4™ User Guide P1009874-003

The printer stops; the

ERROR light is on; the

printer cycles through these

three messages.

Caution • An improperly connected printhead data or power cable

can cause these error messages. The printhead may be hot

enough to cause severe burns. Allow the printhead to cool.

The printhead data cable is not

properly connected. Caution • Turn off (O) the printer

before performing this procedure.

Failure to do so can damage the

printhead.

1. Turn off (O) the printer.

2. Disconnect and reconn ect the data

cable to the printhead.

3. Ensure that the cable connector is

fully inserted into the printhead

connector.

4. Turn on (I) the printer.

The printhead has a faulty

thermistor. Call a service technician.

Table 11 • LCD Error Messages (Continued)

LCD Display/

Printer Condition Possible Cause Recommended Solution

Contents

Main 2013 ZIH Corp. Part Number: P1009874-003 Proprietary S t atement Product Improvement s Liability Disclaimer Limit ation of Liability Declaration of Conformity Xi4 Series 110Xi4, R110Xi4, 140Xi4, 170Xi4, 220Xi4 Compliance Information FCC Compliance Statement FCC Radiation Exposure Statement (for printers with RFID encoders) Canadian DOC Compliance Statement Contents Page Page Page Page Who Should Use This Document How This Document Is Organized Document Conventions Bubbledot ICG Page Page Printer Components Control Panel Page Printer Setup Before You Begin Handling the Printer Unpack and Inspect the Printer Store the Printer Ship the Printer Select a Site for the Printer Select a Surface Provide Proper Operating Conditions Allow Proper Space Provide a Data Source Select a Data Communication Interface Page Page Page Data Cables and Wireless Cards Connect the Printer to a Power Source To connect the printer to a power source, complete these steps: Power Cord Specifications Install the Control Panel Keypad Cover To install the control panel keypad cover, complete these steps: Types of Media Page Ribbon Overview When to Use Ribbon To perform a media scratch test, complete these steps: Coated Side of Ribbon Adhesive Test To perform an adhesive test, complete these steps: Ribbon Scratch Test To perform a ribbon scratch test, complete these steps: Operations This section provides the procedures for loading and calibra ting the printer. Note Complete the tasks and resolve the issues in Printer Setup on page 17 before operating the printe r. Print Modes and Printer Options Print Mode Descriptions and Printer Requirements Media Paths Page Prepare the Media for Loading Roll Media To place roll media on the media supply hanger, complete these steps: Page Page Fanfold Media To load fanfold media, complete these steps: Page Load Media in Tear-Off Mode Page Page Page Load Media in Peel-Off Mode To set up the printer in Peel-Off mode, complete these steps: Page Page Page Page Page Load Media in Cutter Mode To set up the printer in Cutter mode, complete these steps: Page Page Page Page Load Media in Rewind Mode To set up the printer in Rewind mode, complete these steps: Page Page Page Page Page Remove Media Liner from the Rewind Spindle To remove media or liner from the rewind spindle, complete these steps: Page Load Ribbon To load ribbon, complete these steps: Page Page Page Page Remove Used Ribbon To remove used ribbon, complete these steps: Page Calibrate the Printer MEDIA POWER UP HEAD CLOSE MEDIA POWER UP or HEAD CLOSE POWER UP or HEAD CLOSE CALIBRATE Adjust Transmissive Media Sensors Upper Media Sensor To reposition the upper media sensor along the inside portion of the media, complete these steps: Page Page Lower Media Sensor To adjust the lower media sensor, complete these steps: Adjust Printhead Pressure and Toggle Position Toggle Position Adjustment To position the toggles, complete these steps: Printhead Pressure Adjustment To adjust printhead pressure, complete these steps: Page Configuration Setup Mode Enter and Use Setup Mode Exit Setup Mode Change Password-Protected Parameters ENTER PASSWORD To enter a password for a password-protected parameter, complete these steps: Default Password Value Disable the Password Protection Feature Print a Configuration Label To print a configuration label, complete these steps: LIST SETUP Print a Network Configuration Label To print a network configuration label, complete these steps: LIST NETWORK Standard Control Panel Parameters Page Page Page } PRINTHEAD HEAD Page INITIALIZE FLASH INITIALIZING COMPLETED Page Page Page Page Page Page Page Page Page Feed Label Page Page Page Additional Control Panel Parameters Page Routine Maintenance This section provides routine cleaning and maintenance procedures. Replacing Printer Components Ordering Replacement Parts Recycling Printer Components Lubrication Cleaning Schedule and Procedures Clean the Exterior Clean the Media Compartment Clean the Printhead and Platen Roller CLEAN HEAD NOW To clean the printhead and platen roller, complete these steps: Page Clean the Sensors Ribbon and Label-Available Sensor Locations Page Page Clean the Snap Plate Non-RFID Printers To clean a metal snap plate in a non-RFID printer, complete these steps: Page Page RFID Printers To clean a plastic snap plate in an RFID printer, complete these steps: Page Page Clean the Cutter To clean the cutter, complete these steps: Replace the Fuse To replace a faulty fuse, complete these steps: Page Troubleshooting Troubleshooting Checklists LCD Error Messages Page Page Page Page Page Print Quality Problems Page Page Page Calibration Problems Communications Problems Ribbon Problems RFID Problems CALIB HEAD Page Miscellaneous Printer Problems Page Printer Diagnostics Power-On Self Test To initiate the Power-On Self Test, complete these steps: CANCEL Self Test To perform the CANCEL Self Test, complete these steps: PAUSE Self Test To perform a PAUSE self test, complete these steps: FEED Self Test To perform a FEED self test, complete these steps: Page Page FEED and PAUSE Self Test To perform a FEED and PAUSE self test, complete these steps: Communications Diagnostics Test To use communications diagnostics mode, complete these steps: Sensor Profile Page Specifications This section provides the features of and specifications for this printer. Features Standard Features Optional Features Zebra Programming Language (ZPL) Bar Codes General Specifications Physical Specifications Environmental Conditions for Operation and Storage Electrical Specifications Print Specifications by Model Print Specifications by Model Refer to the tables that follow for printer specifications. Print Specifications 200 dpi 300 dpi 600 dpi Print Specifications by Model 140Xi4, 170Xi4, and 220Xi4 Print Specifications 140Xi4 170Xi4 200 dpi 170Xi4 300 dpi 220Xi4 200 dpi 220Xi4 300 dpi Ribbon S pecifications Ribbon Specifications Refer to the following tables for ribbon specifications. 140Xi4, 170Xi4, and 220Xi4 Note Consider the following when using ribbon: Ribbon Specifications 200 dpi 300 dpi 600 dpi Media Specifications Media Specifications 140Xi4, 170Xi4, and 220Xi4 Printers 110Xi4 and R110Xi4 Black Mark Sensing Media Specifications 200 dpi 300 dpi 600 dpi Media Specifications 140Xi4 170Xi4 220Xi4 Media Specifications 140Xi4, 170Xi4, and 220Xi4 Black Mark Sensing Media Specifications 140Xi4 170Xi4 220Xi4 End User License Agreement Page Page Page Page Page Glossary Page Page Page Index Numerics A B C D E F H I L M N O P R S T U V W Z