Troubleshooting
Miscellaneous Printer Problems
150
P1009874-003 Xi4™/RXi4™ User Guide 4/30/13
The printer fails to
calibrate or detect the
top of the labe l.
The printer was not calibrated
for the label being used. Perform the calibration procedure in Calibrate
Media and Ribb on Sen sor S ensitiv ity on page 99.
The printer is configured for
continuous media. Set the media type to noncontinuous media. See
Set Media Type on page 91.
The driver or software
configuration is not set
correctly.
Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.
Non-continuous
labels are being
tr ea ted as continuous
labels.
The printer was not calibrated
for the media being used. Perform the calibration procedure in Calibrate
Media and Ribb on Sen sor S ensitiv ity on page 99.
The printer is configured for
continuous media. Set the media type to noncontinuous media. See
Set Media Type on page 91.
All lights are on, but
nothing displays on
the LCD, and the
printer locks up.
Internal electronic or firmware
failure. Call a service technician.
The printer locks up
while running the
Power-On Self Test.
Main logic board failure. Call a service technician.
Table 17 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution