148

Troubleshooting

RFID Problems

Table 16 • RFID Problems (Continued)

Problem

Possible Cause

Recommended Solution

 

 

 

RFID parameters do

The printer was powered

Wait at least 10 seconds after turning the printer

not appear in Setup

off (O) and then back on (I) too

power off before turning it back on.

mode, and RFID

quickly for the RFID reader to

1.

Turn off (O) the printer.

information does not

initialize properly.

2.

Wait 10 seconds.

appear on the printer

 

 

3.

Turn on (I) the printer.

configuration label.

 

 

 

4.

Check for the RFID parameters in Setup

The printer does not

 

 

mode or for RFID information on a new

void RFID labels that

 

 

configuration label.

are not programmed

 

 

 

An incorrect version of printer

1.

Verify that the correct firmware version is

correctly.

or reader firmware was loaded

 

loaded on your printer. Refer to the RFID

 

on the printer.

 

Programming Guide for more information.

 

 

2.

Download the correct printer or reader

 

 

 

firmware if necessary.

 

 

3.

If the problem persists, contact Technical

 

 

 

Support.

 

 

 

 

 

The printer is unable to

1.

Turn off (O) the printer.

 

communicate with the RFID

2.

Wait 10 seconds.

 

subsystem.

3.

Turn on (I) the printer.

 

 

 

 

4.

If the problem persists, you may have a bad

 

 

 

RFID reader or a loose connection between

 

 

 

the RFID reader and the printer. Contact

 

 

 

Technical Support or an authorized service

 

 

 

technician for assistance.

 

 

 

 

The printer is RFID-ready, but

Contact an authorized Zebra RFID reseller to

 

no reader is installed.

acquire a reader for your printer.

 

 

 

 

P1009874-003

Xi4™/RXi4™ User Guide

4/30/13

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Zebra Technologies 11380100200, 11380100000 manual 148
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