HP CM2320 manual Solve software problems, Software troubleshooting

Table 15-2Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)

The product name, IP address, or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.

Cause Solution

The wrong product name, IP address, or "Bonjour" host name is being used.

Check the product name, IP address, or "Bonjour" host name by printing a configuration page See Information pages on page 168. Verify that the name, IP address, or "Bonjour" host name on the configuration page matches the product name, IP address, or "Bonjour" host name in the Printer Setup Utility.

The interface cable might be defective or of poor quality.	Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted.
Cause	Solution
The print queue might be stopped.	Open the print queue, and then click Start Jobs.
The wrong product name or IP address is being used. Another	Check the product name, IP address, or "Bonjour" host name by
product with the same or similar name, IP address, or "Bonjour" host	printing a configuration page See Information pages on page 168.
name might have received your print job.	Verify that the name, IP address, or "Bonjour" host name on the
	configuration page matches the product name, IP address, or
	"Bonjour" host name in the Printer Setup Utility.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause Solution

This problem occurs with some programs.

●Try downloading the fonts that are contained in the EPS file to the product before printing.

●Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.

Cause Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X v10.3 or Mac OS X v10.4.

●Ensure that your Macintosh has the appropriate USB software from Apple.

ENWW Solve software problems 241